Why does Windows Update cause problems on my machine?

Episode 1472

Jim from Simi Valley, CA
Windows 10 Start Menu

Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.

Why doesn't my Echo work in the garage?

Episode 1470

Stan from Victorville, CA
Amazon Echo

Stan has a bunch of Amazon Echo devices all over his house, but he's having issues with the one in his garage. Leo says that the garage may be too far from his router. He should try bringing it into the house and using it. If it works there, then that means he just doesn't have a good signal in the garage. If it doesn't, then the software may be damaged, and he can just reset it back to defaults to reload the software.

Why can't I read my hard drive?

Episode 1468

Jonathan from Long Beach, CA
Western Digital 6TB USB Drive

Jonathan plugged in an external drive but he can't see it on his Mac. It wants it to re-initialize. Leo says it could be a host of things from the drive, to the cable, to the USB port, to even a software error. So he'll have to break it down. First, unplug the drive and plug it into a new port. If he's using a USB hub, try directly into the computer instead. Make sure if it's a powered drive that it's getting power. Jonathan can run Disk Utility on the Mac and see if it sees the drive. If he sees it there, then that means that the drive is starting to fail or the formatting is corrupted.

What can I do if my NAS has gone bad?

Episode 1468

Bruce from Villa Park, CA
Western Digital Sentinel DX4000

Bruce has a network attached storage (NAS) drive and he's getting an error message. He's worried he's lost the data. Leo says that if the network RAID was set to RAID 0 or "scary RAID" then there's a chance that's the case. But if it was set as "redundant" then if one drive has gone bad, replacing it will fix it. The error message Bruce is getting indicates the entire Western Digital NAS has been corrupted and the only thing he can do is reboot the NAS and see if it self-corrects. Bruce also said that the error occurred with all the drives taken out of the machine.

Why doesn't Quicken work?

Episode 1466

John from Troy, NY

John had to get Quicken 2018 because his version was going to stop working. So he installed it and it's not working. It says it's missing files it needs and it won't let him reinstall it. Leo says that if he installs a backup of his old Quicken data, it could solve the problem. What Leo suggests is fully uninstalling the old program. Then he should reinstall the new program and import his data. A clean install is what's needed here.

Why does the Wi-Fi turn off on my laptop?

Episode 1466

Todd from Riverside, CA
Man using laptop connecting with wifi

Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.

Why can't I recover Windows?

Episode 1464

Melita from California
Windows 10

Melita tried installing the Spectre Meltdown patches and now she's having issues with Windows. Leo says that the problem may be due to the antivirus companies not updating so that she can install it. Microsoft has to update Windows Defender with a patch to her registry that says it's ready. She tried doing a system recovery to reinstall Windows and now she can't do anything. Leo suspects that Melita may be having issues with her hard drive. Or her optical CD install discs have gone bad. It could also be a larger motherboard failure, like a dead motherboard battery.

Is my computer compatible with the Windows 10 update?

Episode 1462

Stan from Victorville, CA
Windows 10

Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.