Alice is having an issue with her iPad going crazy during FaceTime. Leo says that the iPad could be overheating. She gets crazy colors and the video goes bad. But if she exits out of it, it works fine. Leo says it may not be Alice's iPad, it may be her daughter's iPad that's having a hardware issue. What it sounds like, is her camera has a defective camera. Have her call someone else with FaceTime to see if she can replicate the issue. You can even do that yourself just to be sure. Then, she'll need to bring it into the Apple Store and have a genius take a look at it.
Paul has had an issue where Microsoft was installing newer drivers during an update that he didn't want. Leo says that he can choose to not install the newer drivers when he runs the update utility.
Paul also wants to know if the Movo wireless microphone works well. Leo says it's a good low-cost wireless microphone, but he's concerned because the cheaper a wireless mic is, the more likely he'll run into interference.
Jim had an internet outage and now his Samsung Blu-ray player won't play due to copy protection. Leo says that's because that Blu-ray player is connected to the internet for copy protection to make sure it's not playing a pirated DVD. There's a tech note about that on Linksys' site here. It first appeared seven years ago and it keeps rearing it's ugly head every time there's an outage.
Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.
Zachary wants to play games and he's connected his desktop to his TV. When he tries to adjust the screen settings, however, none of the settings work. Leo says to try and change the settings before he connects the TV. The TV has a native resolution that is actually lower than the resolution on his desktop. He should check what his TV's native resolution is and then choose that setting that is as close as possible to it. He may also be in mirror mode instead of extended mode. So he should try and change that if he can.
Victor's HP All-in-One speakers quit working after he upgraded to Windows 10. Leo says that it could be a software issue, but it could also be that the cable that comes from the speaker itself may have become unseated. Leo says it's more likely that it's a driver issue, though. Victor should try Windows Key + X for the Device Manager and look into the settings for his audio driver and see if there's an X or a triangle with an exclamation mark to indicate a driver failure. Victor says it doesn't show his speakers at all and he can't install the drivers to get it going.
Richard watches the BBC through their iPlayer (and likely through a VPN) and now it suddenly takes forever to load on his laptop. It's OK on his desktop, though. Leo says the BBC has probably locked it down for international users. The BBC gets its money through a TV license fee that viewers pay for. So many people use a VPN to get around that.
Vino has a problem with his TV not getting the signal from DirecTV. Leo says it sounds like a bad handshake via HDMI. The settings may be wrong. He may have to change out the HDMI cable, though. Vino should also check to see if he has the most recent firmware.
Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.
Kyle is having trouble updating Windows 10 to the Spring Creator's Edition on his HP PC. HP has had problems with the Spring Creator's Update and Leo has a hunch the fall update will have similar issues. Leo says not to force the update. Microsoft will only offer the update when the machine is ready to receive it. It locks up after about 35%. Leo says to get it as a stand alone update and update it that way. He should download it directly as a file and install from a thumb drive. If that doesn't work, he can try the latest update from Microsoft with the media creation tool.