Time Warner Cable

Is there good internet in Culver City?

Episode 1332

Bonnie from Compton, CA

Bonnie says there's plenty of internet options here including AT&T, Dish, Time Warner, and Spectrum. She signed up for Spectrum at 100Mbps with no caps for $30. That's only an introductory rate, though. It'll go up a lot more after that has expired. Leo says that's a great deal and that's why you should always ask neighbors what they get and how they like it.

Should I get DSL or cable internet?

Episode 1292

Art from Woodland Hills, CA

Art wants to know if he should bundle with AT&T UVerse or go with Time Warner's bundle. Leo says that generally it's better to go with cable because it's faster overall. It really comes down to how good it is in your neighborhood. Art should ask around and see what his neighbors use and like. Also, Time Warner has been sold to Charter, so it may change. If Time Warner is putting in fiber, that's even better. Another thing to consider is whether or not he'll money on the bundle.

Do I have an alternative to my phone company?

Episode 1286

Frank from Huntington Beach, CA

Frank's cable company was taken over by Frontier from Verizon and it has constant outages that drive him nuts. Leo says it's gotten so bad that they're having hearings about it! Frank wants to change, but what are his options? Leo says that he probably won't have a choice for telephone, but he can change his internet service. He will have other TV options as well because he can always go with satellite or even Time Warner Cable. In fact, he can switch to Time Warner for all three and his phone number may be portable. Time Warner wants his business, so he should try to call them.

Is Time Warner Max as fast as they hype?

Motorola SB6120 SURFboard DOCSIS 3.0 Modem

Episode 1208

Ron from North Carolina

Ron wants to know if Time Warner Max delivers the high speed it promises. Leo says that it should, and it's all driven by Google, who's putting gigabit internet everywhere. Time Warner Cable and AT&T have started to up the performance of users' broadband to compete. But if Ron doesn't have a DOCSIS III modem, then he's not getting the benefit of that faster internet access. Ron should talk to his provider about getting one or he should just buy it himself. In the long run he'll save money by buying it himself, since he's paying to rent that modem anyway.

Why is Time Warner Cable suddenly using copy protection when I try to record?

Episode 1174

John from Biddeford, ME

John was a Time Warner Cable customer for nearly 15 years and he discovered that they were copy protecting everything that he was recording with his DVD recorder. Leo says that this is why Time Warner Cable and Comcast shouldn't be allowed to merge. Time Warner has a monopoly on TV in John's area, and an effective monopoly on the Internet.

How can I cut the cable and still DVR programs?

TiVo Roamio

Episode 1170

Jeff from Los Angeles, CA

Jeff has had it with Time Warner. He's tired of paying $180 for TV, Internet, and phone, especially since he only watches a handful of channels on that cable subscription. He also hates it when he can't get his voicemail deleted even though he's retrieved the voicemail over email. His DVR has also been completely erased due to a service issue. How can he cut the cable? How can he record everything he needs all at once after doing so?

If I change my ISP, will I lose my email address?

Episode 1160

Tamar from Los Angeles, CA

Tamar has been using AT&T for 15 years and she's been thinking of changing her internet service provider. She wants to know if she can keep her AT&T email, though. Leo says no. That's an AT&T domain name and as such, once she cancels her account, the email will get shut down.

Tamar wants to move to Time Warner Cable, but she doesn't want to get rid of her TV service through DirecTV. Leo says she doesn't have to have cable TV through Time Warner, she could just get internet. It may cost her about $10-20 more, though.

How can I get my Time Warner email?

Email

Episode 1128

Jan from Carlsbad, CA

Jan is having trouble with her Time Warner Roadrunner email account. It won't load. Leo says that it could be an incorrect credentials when she set up the email account, so she should double check the username and password. There's also been a message saying that Time Warner is upgrading their platform and it may cause login issues. Leo says that's annoying, and just plain bad luck. They're probably just moving servers and if Jan gives it a few days, it should work again.

Can I run both DirecTV and cable on the same TV?

HDMI

Episode 1068

Jim from Cypress, CA

Jim wants to run both DirecTV and Time Warner Cable off the same TV. Leo says he can do it via the HDMI ports on the back of the TV. Then he can just switch from one source to the other. But he'll need a separate cable for it. Can he do it wirelessly? Leo says that wireless HDTV is a difficult thing. It's always best to go wired through HDMI.