Phil is having issues with Google Voice, missing text messages, and voicemails. Leo says that Google has let Voice fall in quality since it bought it and may be moving away from it as a viable service. Even Hangouts isn't what it used to be. Leo used it when it was originally called Grand Central and it was great. But over the last year or so, it's really gotten hit or miss. Nowadays, Leo just uses it as a call forwarding service. But it may not be Google's fault. It may also be phone carriers who are engaging in anti-competitive behavior.
Larry says that Google Maps thinks he's still living at his old home. He's since moved and he wants to know how to reset it. Leo says to use those three lines in the upper right-hand corner and select "your places." Then he can edit or delete them.
Alexandra works for a non-profit and she's having issues sending text messages to large lists of clients. There's now a limit of only 10 per text. Leo says the same thing happened with email. It's all because of spam, so they're limiting it. That's why Leo recommends a mass text service. Leo recommends EasyTexting.com. They offer low cost or even free service for non-profits.
Larry wants to know if sending messages via Facebook affect his data caps. Leo says it's a data only program, so that would be yes. But it's probably not going to affect his data usage by much. Messages from Facebook aren't SMS. They are data based messages. SMS messaging is on the way out. This is why carriers are readily offering unlimited texting plans.
Todd needs an app that will allow him to backup text messages from his girlfriend's old Windows phone. Leo says that there's an app in the Windows Phone Store called Transfer My Data that will allow her to export those messages to the SD card slot on the phone. There's also an app called Message Backup. Then she can import them to an Android phone using apps in the Google Play Store.
Bill broke his phone screen and wants to know how he can get his text messages off it? Leo says that if it's an Android phone, he can connect a USB cable to it and it will act as a drive so he can get the data off it. Here's an option from techpluto.com. But if he doesn't have screen access, it could be hard.
Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.
Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.
Scott has a Samsung Galaxy S6 and he's deleted some text messages on Verizon and then tried to recover them, but they haven't showed up yet. Leo says that Verizon keeps copies of his text messages, so if anyone has them, they do.
David is an iPhone user and he wants to start using Google Voice, but he doesn't know if it's better than trying Allo or the other messenger programs. Leo says that iPhone users should just stick with iMessage. All SMS messages will go to iMessage anyway, because Apple doesn't let users change the default messenger app. iMessages will be color coded blue, while regular SMS messages will be color coded green.
Mike had issues with his Subaru and his iPhone not reading text messages. He finally got a notification that the issue is with Subaru's Sync and it needs to be updated. So at least the mystery is solved!