Neil wants to know what cell phone provider is the best. He keeps hearing that Verizon is the best nationwide, and Leo says they may be. But the question is, what is the best cellphone company where Neil lives? He should ask his friends and neighbors what they use and if they like it. Leo really likes Google Fi. It uses three different carriers and switches to whatever is best, be it T-Mobile, Sprint, or US Cellular. If he travels overseas, Google Fi doesn't charge for international data roaming in many countries.
Albert wants to know how he can watch TV over the air on his smartphone. Leo says that there used to be a way to do it, but third party apps have mostly gone away. Many of the cellphone carriers have TV apps, though. T-Mobile has a TV app called T-MobileTV.
Ellie has a friend who wants an iPhone with unlimited data. Leo says Sprint and T-Mobile are the two carriers that offer unlimited data. They're very affordable as well. In fact, T-Mobile has a pay as you go deal for $30 that includes unlimited data and texting, and 100 minutes of calling. That's a bargain. If she doesn't mind a Google Nexus phone, then Google Fi is a great pay as you go plan.
David has finally convinced his girlfriend to move over to T-Mobile. Now he's upgrading his Moto and is going with the Samsung Galaxy Grand Prime. Leo says that it's essentially a Samsung Galaxy handset. And for $100, he'll also get a SIM card and removable battery. Dave has also found that it's been upgraded to Lollipop. Leo says that Dave's girlfriend is golden if that's the case.
T-Mobile's CEO John Legere was caught in a lie by the EFF about its Binge On program. Binge On allows T-Mobile customers to stream video from a number of partners without counting toward data caps. It does this by downgrading all video to 480p, but T-Mobile has claimed that the video is also being optimized in the process. The EFF investigated this claim and found out that T-Mobile is simply throttling video streaming.
Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.
Kenny is in his 80s and he just bought his first computer, a MacBook Pro. He says the Mail app for Mac has been far too complicated for him. Leo says once he gets the email set up properly, it shouldn't be an issue from there on out. Once he has it configured right, then he can move on to managing email.
Christie was given an iPhone 5S with AT&T for a gift and she uses Sprint. How can she use it? Leo says there's an issue with wireless frequencies, so she can't use it on Sprint. But she may be able to use it with T-Mobile. Leo uses T-Mobile in Northern California in urban areas.
Karen is finding that her Virgin Mobile service is just terrible. Leo says that's because Virgin uses Sprint and their coverage is pretty spotty. There's no carrier that works everywhere, unfortunately. Karen should make sure to go with a service that works where she travels the most and where she lives. That's likely going to be AT&T or Verizon.