Alan has had a bad experience with several cell providers and he doesn't know who to trust. T-Mobile shut down GSM, so he couldn't use his phone. He went to AT&T, and they gave him a data only contract, leaving him without the ability to call or get text messages. He also can't afford to buy a smartphone.
T-Mobile has announced that it is launching its own Android phone called the REVVL, made by Alcatel. The phone will have a fingerprint sensor and cost $125. Leo says that security patches must be done regularly or saving money on a house phone simply isn't going to be beneficial.
Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."
Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.
Kyle is interested in Google Fi and wants to know how they calculate the data charges. Leo says that Fi is a better deal than T-Mobile if he uses less than 5GB of data a month since they charge $10 per GB. If he uses more than that, then T-Mobile is a better deal. Google Fi would give him T-Mobile, US Cellular, and Sprint service all merged together.
T-Mobile may be #4 in the cellular game, but they walked away a big winner in the recent FCC Spectrum 600MHz auction, paying nearly 8 billion dollars for the nationwide rights to that band. Although phones don't operate in the spectrum yet, they will be rolled out by year's end. Then T-Mobile will offer 4G LTE services in that market. Comcast also bought some, signaling they are planning to get into the mobile business. The rest were split between AT&T and US Cellular.
Bob is going to Iceland and Finland and wants to know where he can get prepaid wireless SIM cards. Leo says to check out Prepaidwithdata.wikia.com. You'll be able to find out which SIM to get for your phone in the country you're visiting. The phone needs to be unlocked, but as long as you're in good standing with your carrier, they should be willing to unlock your phone for you. Many carriers like T-Mobile are starting to offer international data roaming for free at speeds as fast as LTE.
Mike got a Samsung Galaxy S7 and he's concerned about the same battery issues happening to the S7 that happened to the Note 7. Leo says that's not a concern as it's a completely different design. We have no one to blame but ourselves since we're always demanding a thinner phone. Leo would rather have a thicker phone and better battery life.
Mike's Galaxy S7 has cracked twice. What case should he get? Leo says that it really doesn't matter if he's clumsy. Leo doesn't even use a case.
Sundar recently switched to T-Mobile with his Samsung Galaxy Note 4. He's worried that he isn't get the security updates since the phone was from another service. Leo says he'll need to go into his phone settings and change the APN settings. T-Mobile has directions on how to do that here. He should understand that a Note 4 is an older phone and he may not get them anyway.
Marlene has been through 3 iPhones and she is constantly having issues being able to hear her calls after 15 minutes. Leo says it's unlikely that it's a phone issue since it happens from phone to phone. Leo suspects that it's an issue with her wireless carrier (T-Mobile). The SIM card could also be the culprit. If she's replaced that, then it's still a mystery.
In the Chatroom, one member says he has the same issue with MetroPCS which uses the T-Mobile network. So it has to be T-Mobile. If they can't fix it, they may not cop to it.
Neil is switching to T-Mobile and he wants to make sure he has a phone that will work with it. He was planning on just buying an iPhone that works on T-Mobile, but after hearing Leo's impressions of the Galaxy Note 7, he's thinking of getting that instead. Leo says that his favorite phone changes pretty regularly. The folks at XDA Developers Forum also point out that reviewers often don't use the phone long enough to discover some of the longer term issues with using them. In the past, these Samsung phones have become slow and wouldn't run as smoothly.