T-Mobile

Why doesn't my hotspotting work?

Episode 1436

Joe from West Palm Beach, FL
ZTE Z988

Joe is having trouble with his ZTE Z988 phone and hotspotting. He keeps turning it on and after a minute, it drops. Leo says to call T-Mobile and let them know his hotspot feature isn't working, because it sounds like they haven't activated it. But it's also possible that it's not available with that phone and his new carrier. There can be some hardware limitations too. But if he's getting data anyway, then that's not it. It probably just needs activation.

Should I switch to T-Mobile?

Episode 1425

Karen from Colorado
T-Mobile 55+ plan

Karen is thinking of moving over to T-Mobile from Google Fi. They have a good deal for people 55 and over. It should be about the same in quality, right? Rich says that Google Fi uses three different carriers, automatically switching to whichever one is best. It can be pricey for an unlimited user. If she doesn't use a lot of data, then Google Fi is a great 'pay as you go' plan. But T-Mobile has a great plan for those age 55 and over — 2 lines for $60. It's hard to beat that.

How do I fix my Samsung S4 that keeps prompting me to restart since it doesn't recognize the SIM Card?

Episode 1421

Jeffrey from San Diego, CA
https://commons.wikimedia.org/wiki/File:Samsung_Galaxy_S4.svg

Jeffrey has a Samsung S4 that doesn't recognize the SIM card frequently, and asks him to constantly restart. Leo thinks he likely has a loose SIM card and recommends re-inserting it. SIM cards can also get damaged, though Jeffrey should at least have the option to take it to the T-mobile store and ask for a fix.

How can I get a replacement phone after T-Mobile killed my service?

Episode 1414

Alan from Simi Valley, CA
Cell Tower

Alan has had a bad experience with several cell providers and he doesn't know who to trust. T-Mobile shut down GSM, so he couldn't use his phone. He went to AT&T, and they gave him a data only contract, leaving him without the ability to call or get text messages. He also can't afford to buy a smartphone.

How can I avoid international data roaming?

Episode 1405

Paul from Houston, TX
Cell tower

Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."

Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.

Should I go with T-Mobile Unlimited or Google Fi?

Episode 1394

Kyle from Columbus, OH
Google Pixel

Kyle is interested in Google Fi and wants to know how they calculate the data charges. Leo says that Fi is a better deal than T-Mobile if he uses less than 5GB of data a month since they charge $10 per GB. If he uses more than that, then T-Mobile is a better deal. Google Fi would give him T-Mobile, US Cellular, and Sprint service all merged together.

T-Mobile a Big Winner in Spectrum Auction

Episode 1380

T-Mobile

T-Mobile may be #4 in the cellular game, but they walked away a big winner in the recent FCC Spectrum 600MHz auction, paying nearly 8 billion dollars for the nationwide rights to that band. Although phones don't operate in the spectrum yet, they will be rolled out by year's end. Then T-Mobile will offer 4G LTE services in that market. Comcast also bought some, signaling they are planning to get into the mobile business. The rest were split between AT&T and US Cellular.