syncing

How can I sync both my computers without losing data?

Episode 1378

Angelo from Rancho Cucamonga, CA
File Sync

Angelo bought a Toshiba Laptop with Office 365 and One Drive backup in 2013. When he started to back it up to the cloud, he bought a second computer and now he's lost a lot of data because files were removed when syncing to the secondary computer. So it's deleting files off his original computer. Microsoft doesn't know what to do about it. Leo says that's a good reason to have more than one backup. One Drive is not a backup. It's a file sync system that matches two folders, or two hard drives to make them equal. That means syncing deletes as well as copying files.

Why isn't my iPad syncing to my PC?

Episode 1328

Lori from Napa Valley, CA
Apple iPad Air 2

Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.

How can I listen to stereo sound with my Bluetooth cochlear implant?

Marcus from Wisconsin

Episode 1198

Marcus has a new cochlear implant that uses Bluetooth and he wants to know if he can get a regular Bluetooth headset for the other ear and get stereo sound. Leo says it's doable, but he'll have an issue with sync. He'll want to be sure that his implant is A2DP compliant so he can get the best quality sound.

What's the difference between off site backup and syncing?

Episode 1138

Michelle from Thousand Oaks, Ca
Sync

Michele uses Carbonite and she's concerned about how long the backup lasts. Leo says that if she deletes the original on the local drive, the backup drive will be removed about three months later. But if she's syncing it, it'll delete it immediately. Generally, though, backups don't get deleted right away. That's the whole idea.

Manage File Versions in Google Drive

File syncing can be complicated, especially when multiple people are accessing the file, or if a file is being edited in two different locations separately. The computer or cloud service often won’t know what changes should be preserved in the official file, so it will create duplicates which can be messy. It’s also possible to lose changes when the file is synced, or a collaborator could delete something you want to get back. Google Drive is one cloud service that makes this easier to manage with ‘file versioning.’

How can I sync Google with Windows Exchange?

Kelsey from London, England

Episode 1066

Kelsey is vision impaired and uses the accessibility settings in both iPhone and Windows 7. Leo says that Apple has done a great job on that in its iOS.

Kelsey is having trouble syncing Gmail with Exchange. Microsoft blames Google, but Google says that Microsoft doesn't even support exchange anymore. The chatroom offers this technote from Microsoft - http://windows.microsoft.com/en-us/windows-8/use-google-windows-8-rt.

How can I backup my data and keep it up to date?

Brian from New York, NY

Episode 1025

Brian was running backup with Carbonite and his hard drive crashed during the backup. Leo says that's bad luck and is likely a coincidence. Fortunately, Brian had a local backup. Leo says that a good backup strategy is what is known as a 3-2-1 backup. Three copies on two different formats, with one being off-site. Backing up and then deleting the original is not a backup. Redundancy is the key.

How can I sync my Outlook calendars?

John from St. Georges, UT

Episode 999

John can't get his Outlook calendar to sync. Leo says syncing is a dark art. Issues in sync include data duplication, and multiple calendar users. His issue is with Outlook and Google Calendar.

Leo says that Outlook is a poorly written Calendar. Leo advises getting rid of it altogether and relying solely on Google Calendar. It'll work with anything, any platform (except Outlook, obviously), and it'll sync. He should make sure Outlook email and announcements are set in his settings. He should have no issues once he goes to Google exclusively.