Roy keeps getting requests to update Flash when listening to podcasts. And it always crashes. Leo says he hates Adobe Flash with a PASSION and everyone uses it, so he's stuck with it and all it's warts. That's why Leo recommends that if you have to use Flash, that you use it through Google's Chrome browser. What Google does in Chrome is build Flash into the browser and it's updated regularly by Google and it's isolated so it doesn't crash your browser if it crashes. It should work better for you.
Karen wants to know how much data she uses on Comcast because she's thinking of switching to cellular data only. Karen can log into her Comcast account online and it should tell her how much data she uses.
Karen has a MacBook which she runs Windows on, but she then deleted the OS X partition to run it solely on Windows. Leo says it's a legitimate use for a Mac if she prefers Windows because it's essentially a high end Windows PC, at least according to Walt Mossberg. Leo says that there is a Windows version of startup tools for Apple that she can get, which will boot up straight into Windows.
Dennis has a computer that crashes whenever he watches videos. Leo says to check for the latest video drivers. Leo also recommends using Google Chrome because it gets updated to the latest Flash drivers automatically. Dennis could also try closing tabs to reduce the memory footprint. He should also make sure that hardware acceleration is turned off. That can often fix the problem.
Netflix is testing a private viewing mode, which will prevent recommendations based on any content you view when in privacy mode. Anything you watch will not be logged into your history either. Leo says that's a good option for those who watch something out of curiosity or "guilty pleasure," and doesn't want it to affect recommendations.
After Netflix began publicly blaming Verizon for its video streaming quality issues, Verizon is now refuting this on its site, and is blaming Netflix.
Verizon: Buffering Problems Are Netflix’s Fault (Time)…
Mike has a pair of Samsung internet enabled TVs. His Internet speed is about 2 Mbps down. He has upgraded his router, but he's still getting a lot of buffering while streaming. Should he upgrade his internet speed? Leo says that may be the best option. The lowest cost internet is on the edge of using video. And as such, Netflix is probably downgrading the quality.
Frank has a 65" LG 3D TV, but when he watches 3D from a device or a download, he gets a strange effect of the screen image shrinking down 1/3 of the size. It's like the entire screen image is letterboxed. Scott says it sounds like a defect in how the TV handles the streaming 3D content.
Fran is going to move to Hawaii for a short time and wants to stream all his content via a set top box like the Roku. Which should he go with? Leo says that each box has specialties that work better than others. AppleTV works great if he's in the Apple world. But Roku is better outside that, as is the FireTV.
If he buys a lot of content from Amazon, then FireTV is for Fran. They have a great games section as well. He won't be getting HBO, Showtime or ESPN with it, unless he keeps his cable subscription active. He should make sure to try it first.