streaming

When will 4K content be coming?

Steve from California

Episode 1213

Steve just got a new ultra high definition 4K TV and wants to know how he can best enjoy it. Leo says there really isn't a lot of 4K content right now and what there is (Netfflix, DirecTV Video on Demand) is heavily compressed. It depends on how good his bandwidth is. 25-50 Mbps down is what he'll need to watch House of Cards on Netflix. It needs to be a consistent 25 Mbps, not "as fast as" like cable providers say. There's also emerging 4K Blu-ray players. When they come out later this year, there will be a flood of content coming out.

How can I prioritize online gaming with my router?

Brant from New York

Episode 1213

Brant has an issue that when he's gaming online, and someone else starts streaming Netflix, suddenly he gets a lot of latency. Leo says that's just because his bandwidth goes down because there's so much being used. One thing Brent can try is QOS (quality of service) where he can set his router to prioritize bandwidth traffic through the ports that gaming and streaming apps use.

Cord Cutting Is Accelerating, and Wall Street Is Noticing

Episode 1209

This week, Wall Street punished cable companies in trading as news came out that so called cable cutting or cord cutting, is accelerating faster than anyone expected. On top of that, investors and Cable companies are learning that the next generation of viewers aren't watching TV at all. They're watching YouTube. And that's got cable companies and TV broadcasters mighty nervous. But ISPs are jacking up the price of internet to the point where cord cutters aren't saving anything to cut the cable, especially when you add additional services like Netflix, HBO Now and others.

Why does my internet access die out when I'm streaming?

Brian from Indiana

Episode 1200

Brian has trouble watching streaming video: the internet "cuts out" on him. Leo says it sounds like an overheating router. The router is just a cheap, dumb computer and if it's running a lot of streaming, chances are his router is overheating. If it is, then it may be time to get a new one. Same thing with the modem. He should also try unplugging the router, waiting ten seconds, and plug it back in. If it comes back, then he'll know he needs a new router.

Why can't I stream HBO Go on my PS3?

Cynthia from Malibu, CA

Episode 1200

Cynthia is having issues with streaming HBO Go on her PS3. Is this a bandwidth issue? Leo says it likely could be. But if she's streaming Netflix with no problem, then she'll have to look elsewhere. She should try using another streaming option like Roku. Cynthia should log into HBO.com and see if she can stream from her laptop. If she can, then it's an issue with the PS3. She should also connect her hardware via ethernet and see if it will stream from there. Another issue may be congestion when she's streaming wirelessly.

How can I stop my video from buffering?

Jim from Los Angeles, CA

Episode 1196

Jim is frustrated because he'll be watching a video on his phone and it'll buffer. Leo says that's a speed/bandwidth issue. Streaming will buffer about 30 seconds of video before starting to get ahead. Then if the packets come out of order or slow down, the buffer is there. If it happens a lot, the buffer will just run out and rebuffer. So it has to do with connection, bandwidth, and the ability of your system to keep up. Faster internet will solve the problem, as will a lower resolution stream.