Earl has an iMac and a Samsung phone. He's getting email from someone he just had a conversation with via email, though it isn't him. Leo says it's possibly being spoofed, where the sending address has been added using his own contacts. Check the headers. Chances are, it's just spam.
Terry's computer has gotten old enough that it can't be updated anymore. How can she set up a new computer so that it won't get spam? Leo says that free email is prone to spam, but each has varying degrees of spam filters. Gmail has really good spam filters, for instance. Leo recommends Gmail and she can have it go get her Outlook mail, then filter out the spam. She can also keep the mail on the webmail server, so it never stays on her computer.
Larry is tired of spam and wants to know how to get rid of it in Outlook. Leo says to wash the email through Gmail. He can open an account at Gmail, and then have it pick up his Outlook mail. That way Google will wash the spam out of his email and then he can pick it up through his Outlook client. That's free. There is a paid service called OnlyMyEmail, but Leo says that Gmail does a great job.
Sending unsolicited text messages is bad form, and Facebook got caught using their 2 Factor Authentication database to send out ads and other notifications.
Facebook admitted their faux pas and apologized. Leo says that's become the modus operandi of Facebook: move fast and break things, then apologize. In other words, better to ask forgiveness than ask permission.
Eddie wants to know if he can block spam in Hotmail. Leo says that Hotmail is notoriously bad for spam. They want users to upgrade to Outlook, and Leo says it has much better spam tools. He can also put the email into the spam folder, as the spammer is likely spoofing the address.
Larry says that Google Maps thinks he's still living at his old home. He's since moved and he wants to know how to reset it. Leo says to use those three lines in the upper right-hand corner and select "your places." Then he can edit or delete them.
Alexandra works for a non-profit and she's having issues sending text messages to large lists of clients. There's now a limit of only 10 per text. Leo says the same thing happened with email. It's all because of spam, so they're limiting it. That's why Leo recommends a mass text service. Leo recommends EasyTexting.com. They offer low cost or even free service for non-profits.
Vic is bombarded by email addresses that an email can't be delivered. Leo says that Vic's email has been "spoofed" by spammers and that they have been using his in the From address line. The bad news is that there's really nothing he can do about it. The good news is, it usually stops shortly as they move on to another email address to spoof. He can set up a filter to send those emails to the trash and never see them, though. He should use "Mailer Daemon" as the criteria. That's usually what sends the bounced spam message.
Theresa struggles with getting spam. Leo says that most ISPs have good spam filters, but it looks like Theresa's provider, Roadrunner, does not. So her spam fight is up to her. Leo has a three stage spam solution:
Shannon is having issues with his neighbors getting a lot of robocalls from his number. Leo says that's called Neighbor Spamming and it's illegal. They can easily spoof his phone number in the caller ID to do it. But since it's done from overseas, there's no real way to stop it legally. The only saving grace is that it will move on to another number eventually.