Jack is a teacher and he uses Facebook to keep an eye on his at-risk students in case they post suicidal thoughts online. Now Facebook is questioning whether he is a real person or not. Leo says Facebook's new policy requires users to use the same name as is on their ID. This is to prevent bogus accounts from being created, or from identities being stolen. It's likely someone complained to Facebook that Jack wasn't using his right name, even though there's a very good reason not to. Jack could Google student names and then look at their Facebook page without logging in, though.
There's a new friend scam going on Facebook where phantom accounts try to get you to add them. Kim Schaffer had that issue last night and went to her settings and changed it to friend of friends only. Leo says that it's a spam scam, but he isn't really sure what there is to gain by it. Another new scam is called Facebook Kidnapping where other people will copy all your images and create another account. Leo recommends being very picky about friending people. Keep your privacy settings limited and only friend people you know or are recommended by others.
Anne created an app called ZOOM ZOOM ZOOM, a camera app for Android that zooms in various pictures automatically. It can be preset or the user can just manually do it. She wants to create a website that users of the app can upload and showcase their images, like Instagram. Can SquareSpace do that? Leo says that's probably outside of SquareSpace. In fact, it's just as complicated, if not more so, than creating the app itself. Having a community is a challenge, much like gardening and weeds. She'll have to moderate it full time.
Derek wants to create a website for his business and add e-commerce to it. Leo says that's a smart idea. Every business should have a website. It's his digital brochure. Having an e-commerce site is huge because it gives him customers all over the world. And there's a variety of options including Shopify or BigCommerce. They are experts in building online stores. They can also help him with marketing. It's the easiest, but they do charge a fee for it.
Walter wants to know if all the images that he uploads to Google Plus will stay there if he deletes the Google Plus app. Leo says yes, they will stay there. It only deletes the data stored on the iPhone (i.e. cookies, etc). Google Plus is a great way to back up photos, as is Microsoft's OneDrive. With OneDrive, if he wants Microsoft Office, he'll have unlimited storage.
Bill's daughter is on Facebook and has a ton of pictures stored there. How can she back them up? Leo says that she can upload every picture she takes to a private album in facebook. Then she can download them. They'll be pretty compressed, however. Google Chrome has an extension called Download DB Album mod, which will "scrape" her Facebook feed and download them all.
Michael is having trouble with Facebook. He wrote a graphic novel that has a disabled character as the hero. He's trying to raise money on Kickstarter, but Facebook isn't letting him promote it to the people who have liked his page. Nobody is getting his posts.
Shane is frustrated because he can't change the font on Facebook in his phone. Leo says that's just how Facebook is. An app doesn't have to honor the accessibility settings of the phone, and Facebook has forgotten that a large segment of the population needs a larger font. But fortunately, the accessibility settings allow him to at least magnify the screen. Facebook also has an alternative app called Paper that may have better settings.
Karl got a message that Facebook is going to start charging to like pages. Leo says it's fake. Facebook isn't going to do that. They make money on the traffic and advertising. They may charge to promote a page, but that's about it.
Don wants to know if Twitter is a good way to get the attention of Samsung's support people. Leo says it is. The trend was started by a support person at Comcast with "ComCastCares." And everyone has picked up on that trend. It helps to also have "hashtags" (#) which can make it searchable. A good company will pick up on it and take quick action. But companies are now starting to get mean about the bad press they get on social media.