Social Media

Why do I have to use my real name on Facebook?

Jack from Anaheim, CA

Episode 1220

Jack is a teacher and he uses Facebook to keep an eye on his at-risk students in case they post suicidal thoughts online. Now Facebook is questioning whether he is a real person or not. Leo says Facebook's new policy requires users to use the same name as is on their ID. This is to prevent bogus accounts from being created, or from identities being stolen. It's likely someone complained to Facebook that Jack wasn't using his right name, even though there's a very good reason not to. Jack could Google student names and then look at their Facebook page without logging in, though.

How can You prevent spammers from friending you on Facebook

Episode 1219

There's a new friend scam going on Facebook where phantom accounts try to get you to add them. Kim Schaffer had that issue last night and went to her settings and changed it to friend of friends only. Leo says that it's a spam scam, but he isn't really sure what there is to gain by it. Another new scam is called Facebook Kidnapping where other people will copy all your images and create another account. Leo recommends being very picky about friending people. Keep your privacy settings limited and only friend people you know or are recommended by others.

How can I create a social media site for photography?

Episode 1204

Anne from Redmond, OR
Zoom Zoom Zoom

Anne created an app called ZOOM ZOOM ZOOM, a camera app for Android that zooms in various pictures automatically. It can be preset or the user can just manually do it. She wants to create a website that users of the app can upload and showcase their images, like Instagram. Can SquareSpace do that? Leo says that's probably outside of SquareSpace. In fact, it's just as complicated, if not more so, than creating the app itself. Having a community is a challenge, much like gardening and weeds. She'll have to moderate it full time.

How can I create an e-commerce site?

Derek from Charlotte, NC

Episode 1190

Derek wants to create a website for his business and add e-commerce to it. Leo says that's a smart idea. Every business should have a website. It's his digital brochure. Having an e-commerce site is huge because it gives him customers all over the world. And there's a variety of options including Shopify or BigCommerce. They are experts in building online stores. They can also help him with marketing. It's the easiest, but they do charge a fee for it.

Will my photos disappear if I delete my Google Plus app?

Walter from Huntington, WV

Episode 1183

Walter wants to know if all the images that he uploads to Google Plus will stay there if he deletes the Google Plus app. Leo says yes, they will stay there. It only deletes the data stored on the iPhone (i.e. cookies, etc). Google Plus is a great way to back up photos, as is Microsoft's OneDrive. With OneDrive, if he wants Microsoft Office, he'll have unlimited storage.

How can I download all my photos from Facebook?

Bill from San Bernadino, CA

Episode 1175

Bill's daughter is on Facebook and has a ton of pictures stored there. How can she back them up? Leo says that she can upload every picture she takes to a private album in facebook. Then she can download them. They'll be pretty compressed, however. Google Chrome has an extension called Download DB Album mod, which will "scrape" her Facebook feed and download them all.

Why can't I change the font in Facebook?

Shane from Defiance, OH

Episode 1166

Shane is frustrated because he can't change the font on Facebook in his phone. Leo says that's just how Facebook is. An app doesn't have to honor the accessibility settings of the phone, and Facebook has forgotten that a large segment of the population needs a larger font. But fortunately, the accessibility settings allow him to at least magnify the screen. Facebook also has an alternative app called Paper that may have better settings.

How can I get tech support help through Twitter?

Episode 1152

Don from Mojave Valley, AZ
Social Media on an iPhone

Don wants to know if Twitter is a good way to get the attention of Samsung's support people. Leo says it is. The trend was started by a support person at Comcast with "ComCastCares." And everyone has picked up on that trend. It helps to also have "hashtags" (#) which can make it searchable. A good company will pick up on it and take quick action. But companies are now starting to get mean about the bad press they get on social media.