Mark is looking for an alternative to Facebook. Leo says that he's quit Facebook once and he thinks they're very manipulative in how they manage his feed. So he understands why he would want to leave. He's also noticed that the more time he spends on social media, the worse he feels. It's a time suck. For photo sharing, Flickr is a good site, as is 500PX.com is another. Instagram has a lot of the best of Facebook, but it's owned by Facebook. Think of it as "Facebook lite."
Richard has an old Alcatel phone that lets him post to Twitter, while his LG phone won't. Rich says to try uninstalling the app, then reinstalling it. He should also uninstall any apps he doesn't need. Lastly, he should try HTC Boost Plus. It's an app that scans the phone for junk files and deletes them.
Myrna got locked out of Facebook when she had to reset her account due to malware. Leo says that's Facebook's latest technique for protecting the social network against malware. But like all antivirus utilities, there sometimes can be false positives that can trigger the lockdown. Myrna even ran her own scan with ESET. Leo says that's why he doesn't like antivirus software.
Facebook's Safety Check feature is a good way to tell your friends and family that you're alright if you're in the midst of a disaster like Hurricane Harvey. You can find the Safety Check in the "Explore" section of the mobile app. You can get to it by tapping the hamburger menu on the bottom right corner. Once you tap into Safety Check, you'll see the current Safety Checks around the world or you can create a Safety Check. Then you can see people that are marked safe, and mark yourself safe if you're in an affected area.
Susan is worried that her boss at work can see her Facebook posts so she's changed her settings to friends only. Is that safe enough? Leo says that will work, however, Facebook does make mistakes and they do from time to time reset privacy settings without warning. Even Mark Zuckerberg's personal posts were outed by a glitch a few months back. So it's best to always consider a post she makes on social media to be out in the open.
Rene has another iGen teen and she says her son wants to be social, but his friends don't want to come outside. Rene keeps communication open with her son, making sure he always feels understood and can come talk to her. It's best to stay connected.
Studies show that post millennials, dubbed the iGeneration, are safer because they tend to spend more time at home and online. But they're not working, not going out, and frankly, they're more depressed and isolated. They're not hanging out with friends. They're dating at a later age. They're driving at a later age. And they're more likely to feel lonely. They also get less sleep as they stay up late at night. You can see more about the study in Atlantic Magazine.
Paul can't get into his business Facebook account and he doesn't know how he can get help with Facebook. Leo says that all he can do is contact Facebook. Paul should check out this help page at facebook.com for more.
Amazon has launched a social purchasing network called Spark, where you buy something and it posts your purchase to your social network so that others can buy it too. They've also launched a clothes app, where the app will make suggestions of what you should wear.
Rick has discovered that people are logging into his Facebook account without his knowledge or consent. Leo says he should change his password immediately and turn on 2-factor authentication. It will prevent another computer from logging into his account, even if they have the password. Facebook also stores a cookie in the browser that will enable him to open Facebook without logging in. So he shouldn't use Facebook on a public computer.