shut down

Why won't my laptop shut down?

Episode 1433

Aaron from Massachusetts
Windows 10

Aaron has issues with his laptop going to sleep all the time. Leo suggested wiping the drive and starting over because Windows makes decisions about power management during installation and if it gets it wrong, he's stuck. Aaron tried that and now it won't shut down completely. Leo suggests booting into Linux Ubuntu from a USB key to check if the power down happens. He'll need Rufus to do that and make it bootable.