settings

Why is the clock on my son's AT&T Samsung phone always 2 minutes fast?

Samsung Galaxy S9

Episode 1529

Roger from Upland, CA

Roger's son has a Samsung phone on AT&T, and the clock is always 2 minutes fast. His wife, who has a very similar Samsung phone on the same carrier, keeps perfect time. Leo says there is a setting for Apple Watch where the time could be offset, so there could be a setting for that. Samsung is notorious for putting in a lot of settings, so he should check the date and time settings.

Why does my iPhone volume go down when I get a text?

Episode 1524

Brian from Lancaster, CA

Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.

Why does the Wi-Fi turn off on my laptop?

Man using laptop connecting with wifi

Episode 1466

Todd from Riverside, CA

Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.

Why does my PC go to sleep after a minute?

Windows 10

Episode 1430

Aaron from Massachusetts

Aaron wants to know about Windows' Advanced Settings that he can access via Windows Key + X. He's noticed it gives access to Control Panel and Leo says it has several settings to add and take away different features. But Aaron says the recent Windows 10 Creator's Update now puts his PC to sleep after a minute or two. How can find it in the new Control Panel? Leo says to look under the Power and Sleep settings. He went there and set it to 2 hours, but it still goes to sleep after a minute.

How can I get my maps app to show my preferred routes?

Waze for iOS

Episode 1404

Jim from Huntington Beach, CA

Jim is annoyed with Waze because it always redirects him away from his preferred route just to save a few seconds. He only wants a new route if the time savings is substantial. Leo says that it would be great if he could set a preferred route, but most just allow users to choose fastest routes or shortest routes. He can select "don't allow dirt roads or difficult intersections." Leo says he usually just ignores an odd route and Waze will simply recalculate.

How can I make websites easier to see?

Magnify text

Episode 1379

Richard from Los Angeles, CA

Leo says that most browsers can enlarge the screen text to make it easier to read. In most browsers, pressing "Ctrl" and "+" will make the text bigger, while pressing "Ctrl" and "-" will make the text smaller.

As we get bigger screens, text seems to get smaller because a higher resolution means smaller dots. Richard can go into the Windows' Control Panel and change the resolution settings to make his display show everything larger. Windows 10 also has a slider that will make the fonts larger.

Why does the wallpaper change on my laptop whenever I change it on my desktop?

Episode 1322

Stan from Colton, CA

Stan says that every time he changes the wallpaper on his desktop, it changes on his laptop. Leo says that's a new feature because he logs into Windows using his Microsoft account. Most see it as a benefit for consistency, since it syncs. He can turn that off, though. Or he can select the rotating wallpaper option. The chatroom says he can go into settings and disable "settings sharing." He should go to Settings > Accounts > SyncYourSettings > Theme.

Why is my tablet screen black?

Episode 1263

Deborah from Santa Monica, CA

Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.