samsung galaxy s5

Why does my phone keep rebooting?

Samsung Galaxy S5

Episode 1510

Larry from Tustin, CA

Larry's Samsung Galaxy S5 is rebooting all the time. What can he do? Leo says his mobile phone company wants him to upgrade, but before he does, he should perform a backup and reset. It will erase the phone and reset it to the day he bought it. He should make sure he backs up his photos and videos before he does it. For that, Leo recommends Google Photos. That will likely solve the problem. If it doesn't, then it's time to get a new phone.

Should I erase my phone and start over?

Samsung Galaxy S5

Episode 1502

Joel from Lompoc, CA

Joel has an older Samsung Galaxy S5 and it's just fine. But he isn't sure if he should wipe it and start over. Is that necessary like it is with a PC every once in awhile? Leo says that it's good housekeeping for a computer. It puts it back to the day it first came and gets rid of all the "cruft" he doesn't need. With a phone, it's a bigger challenge because of music, pictures, text messages, etc. Music and Pictures can be backed up to the cloud, or a PC, pretty easily. Text messages, though, is another challenge.

Why doesn't GPS work on my phone?

Samsung Galaxy S8

Episode 1381

Milian from Seattle, WA

Milian wants to know why he can't use his maps app on his Samsung Galaxy S5. Leo says that Milian may have not given the app permission to use his location and as such, it won't access the GPS. But if it used to work, then there may be a hardware issue, like a flakey antenna. It may have a lose connection. He may want to go to the store and ask them to check it. If it's out of warranty, then it may be time to get a new phone and the timing is perfect since the Samsung Galaxy S8 is coming out this week. That will drop the price of the S7 as well.

Where can I get a battery for my Android phone?

Samsung Galaxy S7

Episode 1311

Pamela from Studio City, CA

Pamela got a replacement Galaxy S5 phone from Samsung, but it came with no battery. Where can she find one? There are reputable third party battery makers out there. Leo says that she can look to Amazon for it. Pam is also due for an upgrade. Should she get an Samsung Galaxy S7? Leo says that the S7 is much better than the S5, but it doesn't have a removable battery. The camera is remarkable, though. Another option is the Samsung Galaxy Note 7, but the Galaxy S7 is the phone of the year.

Why is my phone deleting my images?

Samsung Galaxy S5

Episode 1311

Chip from Philadelphia, PA

Chip has a Samsung Galaxy S5 & S3 and his images are disappearing, in lieu of so called "no media" files. Leo says that usually indicates that the internal storage is failing. Leo says he's not supposed to see the no media files at all. So if they're appearing, there's definitely an issue. He could try clearing the phone's cache. He should also make sure he accepts the updates. Leo's also suspecting that there's an app on the phones that is causing bad behavior. Bringing the OS up to date can often fix issues like this.

Why doesn't OK Google work on my phone?

Episode 1286

Alan from Brea, CA

Alan is having an issue with his new phone where he tries to use OK Google and he can only do it once, then it ignores him. Leo says that's an odd behavior. If he sees a wavy line, the phone is listening. But if it doesn't hear him to begin with, it may be a conflict between OK Google and Samsung's S Voice feature. Leo recommends going into settings to disable it or make it not active. It's likely that the Google Voice recognition and Samsung voice recognition are in conflict.

What phone should I buy for china?

Xiao Mi Note 4

Episode 1206

Earl from Lakeside, CA

Earl's daughter lives in China and wants to get a new Android phone. She wants a Samsung Galaxy S5. Leo says that she should probably wait and get the Xiao Mi Note 4 in China. There's a different Galaxy S5 for every region, and if she gets an S5 in the US, it may not work in China. So if she wants an S5, she needs to get the G9009D version to be supported in China. The iPhone would also work.

What Android phone should I upgrade to?

Droid Turbo

Episode 1150

Steven from New Jersey

Steven needs to upgrade his Android phone. For him, the Note is too big, and the Galaxy 5 has too short of battery life. What about the Droid Turbo? Leo says that at 5", it's a nice size. It's essentially a Moto X with a giant battery and supurb screen. It's very crisp and has many of the Moto X features. If he's on Verizon, the Droid Turbo is among the best.

How can I extend the battery life of my Samsung Galaxy S5?

Anker battery case

Episode 1144

Kelly from Arkansas

Kelly has an old Casio Brigade phone, but it can't hold a charge anymore, so he got a new Samsung Galaxy S5. But when he's out in survival training, he isn't much of a fan of the battery life. Leo says that the battery life isn't all that great, but the good news is that he can swap out the battery. He should buy a bunch of spare batteries and then he can swap them out in the field. And he can even buy a solar charger and charge them up when not using them.