Karen has a Samsung Galaxy Note 3 and she broke the screen. She bought an unlocked Note 4 from eBay to replace it, but it came in Korean. Leo says that's not unusual. Samsung is global and it sounds like she got one for the Korean market instead. That's why it's always best to buy the phone from the carrier. She'll get a better deal on eBay, but it may not come unlocked. Amazon is another good option.
Chip's Samsung Galaxy mobile phone had a bunch of pictures on it, but they started disappearing. Leo says that there may be an app that is moving the photos to a folder, and they aren't really missing. Or the images are being uploaded and then deleted to preserve space. For instance, Google Photos does this. In fact, Leo recommends using Google Photos anyway, since Chip will be assured that his photos are being backed up to the cloud.
Stuart wants to know about the Samsung Galaxy Note 7 and why it was taken off the market. Leo says it was taken off the market because of exploding batteries and Samsung is pushing out an update this week that will render any remaining Note 7s useless unless they are plugged in. The Samsung Galaxy S7 is just as good, and the S8 is coming out this Spring. Sadly, the Note brand is so damaged, it's unlikely we'll see another one. But that doesn't mean Samsung won't make another phone with that size screen. They just won't call it a Note. The OnePlus 3T is 5 1/2".
Doug's contract for the Samsung Galaxy S5 is up and he's being pushed by his carrier to get a new phone. Leo says if he's happy with his phone, it keeps being updated, and it still works, then there's really no need to get a new one. Having said that, phones are more powerful and with LTE, they are much more powerful. Leo says that he'll want to be on the most recent version of Android, at least version 6 Marshmallow. Then he can take his time to get the phone he wants. Even then, he shouldn't jump on it. He should wait until he really wants one or is unhappy with the one he has.
With about 100,000 Note 7s still out in the wild, Samsung is about to send out an update that will make the mobile phone inoperable unless it's plugged in. It is hoped that these outlyers will then be returned by owners. Verizon has already said it won't push that update over the air during the holiday season. Meanwhile, Samsung has upped the ante to a full refund, plus an additional $100 for the trouble.
Nick has a Samsung TV and he wants to cast videos from his computer or tablet. Leo says that most TVs support DNLA, which would enable him to stream to the TV. Samsung calls it "Samsung Link" or "All Share." He should Google the TV model and "DLNA" or "Miracast" and he will find out how he can do it. It may also be called "screen mirroring."
Most Windows devices and tablets will support DLNA. The Samsung Galaxy Note would be a good tablet choice, as are the Galaxy Tabs. Leo likes the Galaxy Tab S2. Any Bluetooth keyboard will work also, and the TV will support it.
Norene's Windows Vista computer isn't being updated anymore, so she needs a new computer. Leo says that Chromebooks are more secure, simpler to use, and can do about 95% of what a Windows machine can do. Norene should check out the Dell 13" Chromebook. It's around $400-650.
Samsung has gotten into the high end audio world by picking up Harman, the maker of luxury and studio sound including JBL, AKG, Mark Levinson Sound, Revel Speakers, and Bowers and Wilkins.
Read more at news.samsung.com.
The news has broke that putting to large a battery into the Samsung Galaxy Note 7 may have led to the batteries to "plate" do to the limited space and that cause it to leak lithium and catch on fire. Samsung has recalled them all and there's talk that they may replace the batteries and sell them refurbished. Good luck with that.