Samsung's Battery Problems Continue with Replacement Galaxy Note 7 Phones

Episode 1330

Samsung Galaxy Note 7

There have been reports of replacement Samsung Galaxy Note 7 phones exploding, indicating that the problem may not be fully resolved. One of the stories was from a Southwest Airlines flight. A passenger's Note 7 got very hot, so he threw it on the ground, it started smoking, and they evacuated the plane. The phone had not only burned itself, but it burned through the carpet to the subflooring on the plane. Samsung still has to investigate, along with the Consumer Product Safety Commission to see if the phone really was fixed.

How can I backup my data from a mobile device with a broken screen?

Episode 1330

Natalie from Los Angeles, CA
Samsung Galaxy S7

Natalie broke the screen on her Samsung Galaxy S7 and she can't get the information off. How can she backup her data? Leo says she can get a Samsung USB to Go adapter that would allow her to host other devices.

The chatroom says that Samsung has software called Kies that will allow the user to backup a device via USB.

Is my replacement Samsung Galaxy Note 7 safe?

Episode 1329

Barry from Northridge, CA
Samsung Galaxy Note 7

Barry replaced his defective Note 7 and he's happy. He's still concerned that the issue may persist, though. Leo says that all phones have that potential, but they have circuitry to prevent it. He doesn't know why it happened and Samsung did the right thing by pushing out a replacement, but Samsung hasn't been forthcoming about what was causing the overheating and catching fire. Leo returned his and while he thinks it's a great phone, he's not getting another one until Samsung comes clean.

Can I get my TV to read menus for me?

Episode 1327

Kenny from Springfield, MO
Samsung J5500

Kenny is vision impaired and is looking for a way to have his TV read the channels and menus aloud. Scott says that he's never heard of that and neither has David. The chatroom says the Samsung J5500 can, though. Scott doesn't know if there is much choice out there for that, which is a shame because accessibility is important. If it's in the J series, it's probably in the K Series as well.

Is my UHD TV HDR compatible?

Trevor from Hawthorne, CA

Episode 1326

Trevor bought a Vizio TV, but it doesn't have a tuner for over the air reception. Leo says that most of the time people don't need tuners because they have cable or satellite. Trevor returned it and went with a Samsung. Leo says the Samsung is just as good. If he's going for over the air content, he could get a Channel Master DVR which works as both. Is it HDR? Leo says it may be. SUHD is HDR compatible, though it came out before the UltraHD premium spec was formalized.

Where can I get a good deal on the Samsung Galaxy S7 Edge?

Episode 1325

Eric from Lake Forest, CA
Samsung Galaxy S7 Edge

Eric is looking to pick up a Samsung Galaxy S7 Edge for his wife. Leo says it's a really nice phone and since it's a bit older, he can get it for a good price. Is $795 good? Leo says that's $50 less than when it was introduced. He saw it at $650 unlocked. Leo says since Eric is with Verizon, he'll have to get it supported by them. Leo advises going to Amazon Wireless. He could shop around, but the question is, will Verizon support it?

Does Samsung Have a Kill Switch on the Note 7?

Episode 1322

Samsung Galaxy Note 7

Reddit has an interesting conspiracy theory that Samsung is getting ready to flip the kill switch on all Galaxy Note 7s, so that they cannot work anymore and users will have to return them. Leo doesn't buy it, but he says that people should return the phone anyway, just in case. Airlines are even banning it. The Consumer Product Safety Commission has issued a formal recall and made it illegal to sell them in the US.

Samsung Recalls 2.5 Million Galaxy Note 7s

Episode 1321

Although only 1 in 37 Samsung Galaxy Note 7s have the battery default, Samsung is recalling all 2.5 million sold. The options are to return the phone and get a loaner until a "safe" Note 7 is available, or to get a full refund and get another phone like the Samsung Galaxy 7 or even an iPhone. That's what Leo did. Samsung plans to create a website that will enable users to enter their IMEI number to see if it's a bad model or not. But Leo says why take a chance? And kudos to Samsung for doing everything right.