routers

How can I get back control of my router?

Paul from Tarzana, CA

Episode 1253

Paul has a NetGear cable modem/router and he suddenly can't access it to make any changes. Leo says that routers are really cheap computers and sometimes it can get bit-rotted just like any other computer. Paul should try doing a factory reset. Then he should be able to log in and re-enter all of his settings. It's a good thing to do once in a while anyway.

Is it secure to connect to the internet through a third party router?

Mike from Grants Pass, OR

Episode 1252

Mike lives in a remote area and he usually accesses the Internet via his mobile phone. He also has point-to-point internet, which is not only expensive, but he's concerned with security because the service requires a router connection in bridge mode with DHCP. Leo says that routers can be secure as long as he connects with encryption via WPA2. Routers are essentially dumb boxes that can protect him from attacks. But that depends on how they handle their security. It can be just as secure as his home network, or it can be wide open.

How can I connect two routers onto my network?

Jay from Providence, NC

Episode 1236

Jay bought a new router to add to his network but he's not improving his experience at all. Leo says if he's looking to expand his network, then it's a good idea to set one in bridge mode to just pass on the signal. It may be that Jay's DSL modem can't be a bridging router. Steve Gibson says that two routers handling the Network Address Translation will work fine. So Jay shouldn't do anything and see what happens. Maybe a simple reset will work. But Leo says putting one in bridge mode is best.

Should I buy my own modem and router?

Episode 1227

Frederick from El Segundo, CA
Asus AC3200

Frederick has AT&T for his internet access. He's switching to Time Warner Cable and he's wondering if he'll get the 100 Mbps with the modem they'll be renting him. Or should he buy one himself? Leo says Time Warner will tell him what modems they support and he can then buy that. Leo recommends a DOCSIS 3 modem.

Should he get a modem/router combination unit? Leo says no. Use the router separately and daisy chain them together. He'll save a lot of money over the course of the year by just buying it himself. Leo likes the Arris modems.

Why can't I connect to the Internet?

Episode 1222

Jill from Jasper, GA
ASUS RT-AC3200

Jill got a new wireless router and now it's kicking her off the internet, replicating the same problems of her previous router. Leo says that a router dropping the connection from time to time is often a sign of a failing router. Leo advises getting the Asus 3200. Cheap routers are a false economy as they don't perform well, so Jill should spend a little money and get a better router.