Robert got a new modem and now he has a random disconnect problem. He then can't get on the internet. Leo says that it could be that Robert is having issues with the router in the modem. He should go into the settings and make sure to turn off the router option. It could be running into competing routers. Leo says that the ISP could be changing the settings remotely as well. That's why Leo advises buying his own DOCSIS III modem. Another thing to do is check the network settings to see if his computer is configured to act as a router. If so, that would point to malware.
Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.
Tony's router is starting to get flakey. Leo says that we've become used to using cheap routers. However, the cheaper the router, the faster it will wear out. If Tony buys a better quality router, it'll be more consistent and last longer. Netgear makes good routers.
The problem could also be Tony's modem. He'll want a DOCSIS III modem. For that, Leo likes the Arris Surfboard SB6141 which is $70 on Amazon.
Frank was sold on the notion that DSL was always on, but he's had cases where it get drops out quite often. Leo says that by comparison to dial up, DSL is always on. The drop outs are possibly due to being too far away form the central hub, as the farther away, the worse it gets. It could also be a signal that his router is starting to fail.
Betty can't log into the internet with her Mac. It says there are no plugins to do so. Leo says to check your router connection to see if your WiFi router is turned on. You can do that in the Apple's Network system preferences. If you can't see your access point, you're not connected to it. If it's connected, then look if the internet connection is available. If the WiFi router isn't working properly, it'll be connected, but it won't go anywhere. It'll just be a local address starting with 168. Try resetting your router.
David's landlady has wifi but she doesn't want to improve the signal so he can get a better connection. Leo says you can get a WiFi antenna to improve your signal,but if you can convince your landlady to put the access point in a better location, that would be the ticket. Check out RadioLabs.com for tips on which directional antenna to buy to get a better signal. You could also offer to buy her a newer 802.11 AC router. Leo likes the Asus C3200. It goes a long way.
Pedro created an account at OpenDNS but it isn't working for him. Leo says that OpenDNS can protect kids with a custom "phone book" that has a list of approved domain names in it. OpenDNS can then filter out the undesired addresses that he wouldn't want. If he inputs the router server settings of OpenDNS properly, it'll filter the traffic correctly. But if his kids have figured out how to change the settings in the computer, it can override that, unless he's made the settings in the router itself.
Frank is having trouble installing his Nest Cam. It won't work unless he turns off his firewall. Leo says that's not good. But it's the nature of a firewall, as it blocks a conversation between incoming and outgoing traffic. That's why Leo recommends using a router instead. He can also use the DMZ feature, where he could allow the Nest Cam to bypass protection. Leo doesn't recommend it, but it can be one option.
Cam has an Arris Wi-Fi router hardwired into his computer, but he can't modify the settings. Leo says he should be able to. He should call the cable company and ask them for the password to access the router. Or, instead of using their router, ask them what third party routers they will support and he can buy his own. He'll want a DOCSIS III.
Check out this app: Snoop Snitch in the Google Play store. It will tell him how secure his router is.
William has an Airport Extreme router that disconnects 3-4 times a day. Leo says that's not unusual with routers. They're basically just a dumb computer that sometimes crashes. So he'll have to unplug and reboot it. If it continues after that, it indicates that the router is starting to fail and he'll need to replace it. He can also try rebooting his modem.