routers

Why is my internet dropping out?

Episode 1447

Rene from Los Angeles, CA
Ethernet cable

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

Do I need a new router?

Episode 1445

Dave from Big Bear, CA
Netgear R7000P

Dave gets slowed down online when his son gets on the computer. He can't do anything. Does he need a new router? Leo says that's likely the case since Dave's router is about 8 years old. Leo says that sometimes the DSL modem needs to be replaced as well. So he should contact his ISP and ask them for a newer one. But definitely buy a new router, since they do wear out after a few years. Leo would recommend an 802.11AC version. It's better at managing bandwidth. Leo also likes mesh routers. They're a little more expensive, but they will give him great wireless coverage.

How can I update my iPhone without wireless?

Episode 1439

Howard from Mission Viejo, CA
Apple iPhone X

Howard just got an iPhone X and he had to restore his iPhone 4 data to it. Leo says the fastest way to do that is to plug it into iTunes, back it up, and then restore to his new phone. It should take about 5 to 10 minutes. But his problem is that his network is wired and he can't get updates because it's Wi-Fi only. Is that true? Leo says not really. He can connect to iTunes, download the updates, and install them.

Do I really need a router?

Episode 1432

Jim from Long Beach, CA
NETGEAR Nighthawk AC2300 Smart WiFi Router

Jim has an internet enabled TV and he is about to subscribe to the internet, but does he really need a router? Leo says yes! It sits between him and the outside world and rejects security assaults by hackers. The router will also handle multiple devices, so if he has mobile phones, smart devices, a desktop or laptop, he's going to need a router to handle all that traffic. And his internet company will likely give him a router that can handle all that.

KRACK Wi-Fi Flaw: What You Need to Know

You may have heard about the latest Wi-Fi vulnerability in the news called “KRACK” or “Key Reinstallation Attack.” This is a security flaw in the WPA2 protocol that could allow a third party to intercept network activity between a router and a device. It does this by taking advantage of a problem with the way the client (your mobile device or computer) authenticates with the access point (the router).

Why is my router dropping out?

Episode 1427

Perry from Ocean Beach, CA
ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem

Perry has a NetGear C6900 modem/router and it just drops out for several seconds from time to time. Leo says that routers and cable modems do wear out over time, and if he gets a lot of drop outs, it could be time to replace it. But Perry's router is only six months old, so that shouldn't be happening. Leo says he could try updating the firmware. PadreSJ says that the NetGear Combo units start having memory issues that cause server busy errors. Perry should go into his settings to find the logs and see if he is getting errors like that.

What's the best mesh router?

Episode 1417

Cindy from Santa Ana, CA
Eero

Cindy wants to know what the best mesh router is. Leo says there's a bunch of them, including Plume, Eero, and the Netgear Orbi. They're all very good for people struggling with dead zones in their own home, or if there's a lot of WiFi congestion in the area. Mesh routers work by having a base unit along with extenders positioned all over the house to pass the signal around (much like a "mesh").

Why do I get less bandwidth in my bedroom?

Episode 1404

Terry from Long Beach, CA
Luma mesh router

Terry got the Luma mesh router and he gets pretty good 100 MB bandwidth everywhere but his master bedroom, which is about a third that. He even bought another module and it didn't help. Leo suspects that instead of a daisy chain extension, it's more like a star pattern, and that could end up with some dead or weak spots.

(Disclaimer: Eero is a sponsor).