recovery

Can I reinstall Windows Vista on an old computer?

Episode 1418

Bruce from Carlsbad, CA
Windows 7

Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.

How can I recover deleted files from my Android phone?

Lori from San Diego, CA

Episode 1308

Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.

Why did my computer upgrade to Windows 10 without my permission?

Episode 1290

George from Santa Monica, CA
Microsoft Windows 10 upgrade

George's Windows machine force upgraded to Windows 10. Microsoft says that upgrading to Windows 10 is "normal behavior" when Automatic Updates are turned on. That will update critical updates by default. There's also 'Recommended Updates' which is also set to automatic by default. Windows 10 was set to be a recommended update, which is why it happened on George's PC.

How can I get my data back?

Abel from New York City

Episode 1269

Abel has a friend who's 2007 Thinkpad has started acting up. The fan needed replacing, so he fixed it and now after rebooting, none of the passwords work. So he used some utilities from the Ultimate Boot CD to get into the administrator account. Leo says an administrator can take control of all the files and then back them up. He could also move the data to a new account that he creates. It looks like the desktop has changed its appearance and some files have disappeared.

How can I undelete images from my phone?

Mark from Ohio

Episode 1266

Mark accidentally deleted photos from his Android phone. How can he get it back? Leo says he can do it by mounting his Android device to his computer and put it in MTP mode. Then he can use an undelete utility to restore the image. There may also be an app in the Google Play store that can do it. Mark should turn off the phone and do nothing with it until he's ready to restore it. Connect it to his computer and use apps like Install Image or Disk Digger.

Why did I lose audio controls when recovering Windows 10?

Brett from New Jersey

Episode 1236

Brett bought a Windows 10 computer from Dell and the audio presets are missing. Leo says that sounds like a driver issue based on an incomplete recovery. Brett should go to the Dell website and get the updated Windows 10 drivers. He could also try deleting the sound drivers, reboot and then let Windows reinstall them. It could be that the DVD installed the wrong driver.