Kal took Leo's advice and created a second user account for his wife, so she wouldn't be using the administrator account for day to day use. But then he lost the administrator password. Leo says there are bootable discs that he can use to reset the password. Here's a support document from Microsoft that will help him reset the password. He can use another computer to create this disc.
Tom's iPhone 6 Plus keeps asking for his voicemail password. Is that a new feature in iOS 8? Leo says no. It's probably what the carrier is requiring. If he can't remember it, Leo advises calling up AT&T to have them reset it. And if he uses second factor authentication, it'll protect him from someone hacking his voicemail.
"The Old Geek in the Bronx" has an issue with a computer repair that the Geek Squad did, where they password protected the hard drive preventing access to the system. The Geek Squad denies they did it! Leo says that searching for "cracking a locked hard drive" on Google, he can find some solutions. Dell says they can unlock a hard drive if he would ship it to them. Hard drive passwords are very secure and difficult to break. And he'll probably have to buy gold support from Dell to do it, but he can.
Richard is having trouble linking Windows Live Mail and Gmail. What gives? Leo says to make sure that IMAP is turned on. Then, if he has two factor authentication turned on, he'll have to use the app specific password for his gmail account. Also make sure SSL is checked on the incoming and outgoing servers for Google. It's likely that an app specific password is required.
Laxman uses Windows 7 as a limited user, but he can't remember his administrator password. How can he recover it? Leo says Lophtcrack was a utility that hackers use to crack the administrator password. But Symantec bought it and killed it.
There's also a utility by PogoStick.net, where he can download a LiveCD.ISO, burn it to a CD and then boot his computer. The utilty will remove the password and let him reset it.
Bob has lost his hotmail password and he can't get any support to help him recover it. Leo says that it may be that the password was hacked and the account taken over. There's a two factor authentication, where if the password is changed, you have to input a code sent to your cellphone in order change the password. But in this case, it's likely they guessed your secret questions with a brute force attack and hacked your account. Secret Questions are a vulnerability because people actually answer the questions. Leo advises to change the password aNd then enable 2nd factor authentication.
After the recent iCloud security breach that released private celebrity photos, you may be wondering what you can do to protect your data in the cloud. Apple has released a statement saying that it was not a failure of iCloud or Find My iPhone that resulted in these photos getting out -- it was a deliberate and targeted attack. That being said, here are a few ways you can keep your data more secure online:
Use Strong Passwords
Once your wireless router is set up, all of your devices will remember the Wi-Fi password automatically. While this is convenient, it can be problematic if you've forgotten the password -- especially when it comes time to set up a new device on the network. Fortunately, it's possible to look up your Wi-Fi password without resetting the router.
Marie had someone set up her router, and she needs to get the Wi-Fi password to set up a new printer. Leo recommends taping a piece of paper with the Wi-Fi password to the router next time so she won't forget or lose it. She can reset the router by powering the router down or unplugging it, then pressing and holding the little reset button for about 10 seconds, then when she starts it back up she can configure the router. But this would require her to set up a new password and reset all of the devices connected to it.
Andy forgot his password to his Yahoo mail account and he's having trouble resetting it. Leo says the process of answering the secret questions by going to the log in and then click "I can't access my account." You'll then be asked your secret questions. This is also a good idea to add second factor authentication so that when you do reset, it'll let you know via your cellphone. Try that as well.