Jose's laptop got stolen and he has no backups. Leo says the first thing Jose should do is change all the passwords for any online banking, social media, etc, and turn on second factor authentication. He should also turn on encryption on his mobile devices. It's a harsh lesson, but Jose has learned to always backup and encrypt his data.
Gary has lost the ability to enter a pass phrase and now has to enter a six digit number on his mobile phone. Leo says that it makes it much harder to guess, and when coupled with the feature to wipe the phone after 10 tries, he'll be pretty secure. He also has the fingerprint reader. That six digit code means someone would have to try millions of password combinations. So he's safe.
Steve has an iPhone 6s Plus and he's being driven crazy by Apple constantly asking for his password. Leo says Apple has decided to be the security company, but what bugs him is that they already have a secure method with the fingerprint reader. Isn't that enough? He talked to an Apple Genius and they say it's a bug. But Steve Gibson says there's probably a method to their madness and it's by design.
Sam can't connect his wife's iPad to his Wi-Fi Network. He tries to input his password, but it says the password isn't correct, even though his other devices use it just fine. Leo says the iPad probably remembered an incorrectly entered password. Sam should go into Settings, and choose "forget this network." This will erase the password so he can reacquire the network and input the correct password. That should solve the issue. Another possible solution is to shut it all the way off, wait a few minutes and turn it back on.
Steve was robbed recently and they got ahold of his laptop. Even though it's password protected, can they get his personal data? Leo says absolutely. A password is only to keep someone out who walks by. But if they have time, they can use password crackers to brute force the password free. That's really the most serious issue -- if he has any banking information and passwords on it. But considering that the theives may have been homeless, Leo hopes that they likely won't have the tools to take advantage of it.
Paul's UVerse router is starting to get finicky, so he got a new one and wants to use the old one in bridge mode, but it won't work. It keeps asking for a password. Leo says it's unusual for a factory to set a router with a password from default. The password should be in the manual. Paul should try doing a factory reset.
Gina is using Windows 10, and uses a PIN code to access Windows. She's been getting error messages in Chrome, though, that she can't visit a site because she's not an administrator. Leo says that her Chrome browser uses her Google account to access websites, so it shouldn't have anything to do with her Windows account. It may have something to do with using a work account since the IT department may be blocking certain sites. She can just log out of that account in Chrome and log in using her personal Google account.
Laxman is annoyed that when he logs into his phone, he gets "dots" instead of the password itself. How can he change that so he can see the password? Leo says the idea is to stop people from looking over his shoulder and seeing his password as he types it. But Leo says that he should have the option of not having that. The security merits of it are dubious. The dots also show the first letter briefly, and people could easily record the password as its typed on the keyboard. Sadly, unless his app gives him the ability to see it, he's stuck with the dots.
Barry is locked out of his Samsung Galaxy Note 4, and doesn't have a backup. What can he do? Leo says that if Barry had enabled the Android Device Manager, he can change his device's password remotely, along with a host of other security features. That's really his Hail Mary. If that doesn't work, then a factory reset may be his only option.