passwords

Can I modify my router settings?

Cam from Garden Grove, CA

Episode 1282

Cam has an Arris Wi-Fi router hardwired into his computer, but he can't modify the settings. Leo says he should be able to. He should call the cable company and ask them for the password to access the router. Or, instead of using their router, ask them what third party routers they will support and he can buy his own. He'll want a DOCSIS III.

Check out this app: Snoop Snitch in the Google Play store. It will tell him how secure his router is.

How can I get my Yahoo Mail password?

Perry from Riverside, CA

Episode 1280

Perry has his life on Yahoo and he can't find his password. He wants to reset it, but it requires a cell phone number and his cell phone doesn't work. Leo says that with this unique situation, the solution would be to write Marissa Mayer at Yahoo and ask if she can help. She'll likely assign a high level tech support person to help. But there's a good chance that he won't be able to get it unless he can remember the password.

Is the new six digit passcode on the iPhone secure?

Gary from Cape Cod, MA

Episode 1255

Gary has lost the ability to enter a pass phrase and now has to enter a six digit number on his mobile phone. Leo says that it makes it much harder to guess, and when coupled with the feature to wipe the phone after 10 tries, he'll be pretty secure. He also has the fingerprint reader. That six digit code means someone would have to try millions of password combinations. So he's safe.

Why does Apple constantly bug me for my password?

Episode 1247

Steve from Nashville, TN
Apple iPhone 6s and 6s Plus

Steve has an iPhone 6s Plus and he's being driven crazy by Apple constantly asking for his password. Leo says Apple has decided to be the security company, but what bugs him is that they already have a secure method with the fingerprint reader. Isn't that enough? He talked to an Apple Genius and they say it's a bug. But Steve Gibson says there's probably a method to their madness and it's by design.

Why can't my iPad join my Wi-Fi network?

Episode 1240

Sam from San Diego, CA
Apple iPad Air 2

Sam can't connect his wife's iPad to his Wi-Fi Network. He tries to input his password, but it says the password isn't correct, even though his other devices use it just fine. Leo says the iPad probably remembered an incorrectly entered password. Sam should go into Settings, and choose "forget this network." This will erase the password so he can reacquire the network and input the correct password. That should solve the issue. Another possible solution is to shut it all the way off, wait a few minutes and turn it back on.

Can someone crack my Windows password?

Steve from North Hollywood, CA

Episode 1238

Steve was robbed recently and they got ahold of his laptop. Even though it's password protected, can they get his personal data? Leo says absolutely. A password is only to keep someone out who walks by. But if they have time, they can use password crackers to brute force the password free. That's really the most serious issue -- if he has any banking information and passwords on it. But considering that the theives may have been homeless, Leo hopes that they likely won't have the tools to take advantage of it.

How can I recover a deleted Windows account?

Episode 1218

Gina from Venice, CA
Windows 10 Action Center

Gina is using Windows 10, and uses a PIN code to access Windows. She's been getting error messages in Chrome, though, that she can't visit a site because she's not an administrator. Leo says that her Chrome browser uses her Google account to access websites, so it shouldn't have anything to do with her Windows account. It may have something to do with using a work account since the IT department may be blocking certain sites. She can just log out of that account in Chrome and log in using her personal Google account.

How can I get the password field on my phone to show letters instead of dots?

Laxman from Ft. Defiance, AZ

Episode 1212

Laxman is annoyed that when he logs into his phone, he gets "dots" instead of the password itself. How can he change that so he can see the password? Leo says the idea is to stop people from looking over his shoulder and seeing his password as he types it. But Leo says that he should have the option of not having that. The security merits of it are dubious. The dots also show the first letter briefly, and people could easily record the password as its typed on the keyboard. Sadly, unless his app gives him the ability to see it, he's stuck with the dots.