passwords

How can I recover a deleted Windows account?

Episode 1218

Gina from Venice, CA
Windows 10 Action Center

Gina is using Windows 10, and uses a PIN code to access Windows. She's been getting error messages in Chrome, though, that she can't visit a site because she's not an administrator. Leo says that her Chrome browser uses her Google account to access websites, so it shouldn't have anything to do with her Windows account. It may have something to do with using a work account since the IT department may be blocking certain sites. She can just log out of that account in Chrome and log in using her personal Google account.

How can I get the password field on my phone to show letters instead of dots?

Laxman from Ft. Defiance, AZ

Episode 1212

Laxman is annoyed that when he logs into his phone, he gets "dots" instead of the password itself. How can he change that so he can see the password? Leo says the idea is to stop people from looking over his shoulder and seeing his password as he types it. But Leo says that he should have the option of not having that. The security merits of it are dubious. The dots also show the first letter briefly, and people could easily record the password as its typed on the keyboard. Sadly, unless his app gives him the ability to see it, he's stuck with the dots.

How can I get back into my locked Android phone?

Episode 1209

Barry from Tustin, CA
Samsung Galaxy Note 4

Barry is locked out of his Samsung Galaxy Note 4, and doesn't have a backup. What can he do? Leo says that if Barry had enabled the Android Device Manager, he can change his device's password remotely, along with a host of other security features. That's really his Hail Mary. If that doesn't work, then a factory reset may be his only option.

Top Security Tips Prioritized by Regular Users Vs. the Experts

Episode 1205

A recent study done by Google on its security blog comparing the security practices of regular users versus the security experts. Regular users said antivirus topped their list of security priorities, followed by using strong passwords, changing passwords frequently, only visiting websites they know, and not sharing personal information.

Security experts' say installing software updates is the number 1 priority, followed by using unique passwords, use two-factor authentication where its available, use strong passwords, and use a password manager.

Change Your LastPass Master Password

On June 15, 2015, password manager LastPass made an announcement that its password database was hacked and some user account information had been stolen. Since LastPass has uses encryption and many layers of protection to slow down hackers, the damage will be minimal for LastPass users. While the hackers may have obtained the database of master passwords, they still don't have immediate access to everyone's passwords. That information has been encrypted, salted, and hashed, so it would take quite a bit of effort to break into it.

How can I save passwords in my browser?

Vicky from Temecuila, CA

Episode 1198

Vicky works out of her house in California, while her office is back East. Since they've added McAfee on her computer, her passwords aren't being saved in her browser. Leo's not a fan of McAfee, but since Vicky has no choice, she should check her settings to see if there's something triggered that's preventing it. Can she use post it notes? Leo says sure, because she works at home and that's not going to hurt. She can also keep a notebook.

Will LastPass protect me from a hacked router?

John from Biddeford, ME

Episode 1186

John's router from the ISP is very easy to get into, and there's no way to change the password. Will LastPass protect him from a brute force attack? Leo says LastPass will only help him if he's able to change the password on the router. Then he could use LastPass to generate a secure password and store it for him. Leo says if he can turn off WLAN Administration, then he should at least do that. Even if an outsider were to log into his router, they only could really change the settings. But this still isn't a great solution.