Ron has messed up his Outlook. Now he can't see any images in the body of the email, and it won't download any graphics. Leo says that's a good thing! Outlook disables downloading jpgs by default because they can be hacked to include malware. That's called HTML email and it's a bad idea. So he'd have to opt-in to enable it, but Leo wouldn't. Plain text emails are always best. But if he really wants to, he can go into the Trust Center and change the settings.
Alan tried to sync his contacts in Outlook and they've disappeared. What happened? Leo says that sync is often fraught with peril because that kind of catastrophe can happen easily, especially when there are duplicates. He recommends creating a backup on Google Contacts and restore when disaster strikes.
Terry's computer has gotten old enough that it can't be updated anymore. How can she set up a new computer so that it won't get spam? Leo says that free email is prone to spam, but each has varying degrees of spam filters. Gmail has really good spam filters, for instance. Leo recommends Gmail and she can have it go get her Outlook mail, then filter out the spam. She can also keep the mail on the webmail server, so it never stays on her computer.
Larry is tired of spam and wants to know how to get rid of it in Outlook. Leo says to wash the email through Gmail. He can open an account at Gmail, and then have it pick up his Outlook mail. That way Google will wash the spam out of his email and then he can pick it up through his Outlook client. That's free. There is a paid service called OnlyMyEmail, but Leo says that Gmail does a great job.
Nathan gets a lot of "sketchy emails," and he wants to know how he can avoid that. Leo says he really can't avoid it, but most email programs can render any malware written into an HTML formatted email neutral. If he's using his mobile device, there's really no exploits that can hijack the phone. It's possible, but not at all likely. Malware emails are more dangerous in a browser rather than an email client. He can turn off HTML in the settings if that worries him, though.
Eddie wants to know if he can block spam in Hotmail. Leo says that Hotmail is notoriously bad for spam. They want users to upgrade to Outlook, and Leo says it has much better spam tools. He can also put the email into the spam folder, as the spammer is likely spoofing the address.
Lance bought a new Dell XPS 15 with a 4K screen for Christmas and he wants to know how to move his data and apps over to it from his old one. Leo says he isn't a fan of the transfer wizards because they usually bring over stuff that causes problems. So Leo recommends installing all of his apps separately. Backing up Outlook is fairly easy. Outlook stores everything in a file called Outlook.PST. So he can save that and then move it over once he's reinstalled Outlook on his new laptops. Or he can archive and install.
David has finally made the "switch" from iPhone to a Samsung Galaxy Note 8. It seems easier to sync, but how does he sync up his Outlook? He should sync using Google Contacts first. That's' a good way to have it everywhere. He can then sync to any phone, computer, or tablet. Leo says Outlook on Android is very good as an app. So rather than try to sync it, David should try using the Outlook app. It's very good. Then Outlook on Android will pull from it. Is Android secure?
Theresa struggles with getting spam. Leo says that most ISPs have good spam filters, but it looks like Theresa's provider, Roadrunner, does not. So her spam fight is up to her. Leo has a three stage spam solution:
Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.