Outlook

Can I sync Outlook with my new Android phone?

Episode 1441

David from Anaheim, CA
Samsung Galaxy Note 8

David has finally made the "switch" from iPhone to a Samsung Galaxy Note 8. It seems easier to sync, but how does he sync up his Outlook? He should sync using Google Contacts first. That's' a good way to have it everywhere. He can then sync to any phone, computer, or tablet. Leo says Outlook on Android is very good as an app. So rather than try to sync it, David should try using the Outlook app. It's very good. Then Outlook on Android will pull from it. Is Android secure?

What's a good alternative to Outlook?

Episode 1383

Carlo from Irvine, CA
Gmail

Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.

Why can't I log into my email?

Howard from Murrieta, CA

Episode 1382

Howard got a used computer from work and he's getting a popup when he checks into his email asking for his user name and password on Gmail. If he replies, it doesn't take it and he gets a note from Google someone has his password.

Leo says that two factor authentication could solve this, but he should clear out all his settings. There may be an Exchange server still attached for the email settings in Outlook. Leo also says to check his date and time. It's possible that the time and date is not accurate since it's an older computer and that's causing an issue.

Can I set Outlook to be my default email app on Android?

Episode 1313

Ron from Charlotte, NC
Nova Launcher

Ron wants to know if you can set Outlook to be the default email app on his Samsung Galaxy S7 phone. Leo says that there's a section in the phone's settings where he can choose default apps. It will depend on whether or not Samsung allows it, though. If it was a pure Android phone like the Nexus, then it's definitely possible. If he can't choose it in the default apps, he can always use Nova Launcher in the Google Play store. It'll let him set up his phone the way he wants.

How can I sync Outlook to my iPad and iPhone?

Episode 1309

Brian from Long Beach, CA
Microsoft Outlook for iOS

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

How can I send a full resolution image in Outlook?

Greg from Conifer, CO

Episode 1225

Greg likes to send photos via email with Outlook and it always defaults to medium resolution. He wants to change it to a high resolution. How can he do that? Leo suggests trying to drag the image to the mail window and see if it downsizes. Another option is to avoid sending attachments altogether and send a link to the image online, like at Flickr or Google Photos. This is far more secure and he can have full resolution images online.