Office 365

How can I get my money back from Microsoft?

Office 365

Episode 1567

Karen from California

Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that she can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. She can also tell them she wants a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want.

Why can't I access my contacts data in Office?

Episode 1278

Moira from Irvine, CA

Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.

How do I turn on formatting in Outlook?

Episode 1264

Mark from Tustin, CA

Mark wants to know how he can fix Outlook so that he can use bold and underline. Leo says that Outlook has stripped out formatting in order to be more compatible with other services. Mark needs to turn on 'Rich Formatted Text.' He can find out how with this article on msoutlookware.com Another way is to use OneNote and link notes in Outlook 2013 with an add-on extension. That's probably the best way to do it.

What's the best office suite for editing documents online?

Microsoft OneDrive

Episode 1123

Mitan from Belgrade, Serbia

Mitan has a bunch of technical documents and he wants to edit them. Leo says that Microsoft Office Online (formerly Office 365) is the best option. Microsoft is pushing everyone to move their data to the cloud, and Office 365 is in the cloud. There may be some advanced features that aren't available, but it's likely that it'll work for Mitan. He can then store the documents at Microsoft OneDrive.

How can I get Excel to work with multiple users?

Episode 1044

Pablo from Los Angeles, CA

Pablo wants to have a single spreadsheet that can be accessed by multiple people. Leo says that's tough because Excel doesn't know which version to save and which to ignore. Google Docs is a good option because it offers version locking.

Office 365 is Microsoft's new online version and Excel can work that way. He can buy the Personal or Business version.

Should I upgrade to Windows 7 or Windows 8?

Episode 988

Kiki from Portland, OR

Kiki is a secretary for an organization, and needs to get a separate computer to manage it. She's using XP now, and she can get a good deal on a Windows 7 Dell machine. She's leery of Windows 8. She's wondering if she should just get the Windows 7 machine, or wait and go with Windows 8. Leo says that Windows 8.1 will be better in the fall, but there's no need to wait. Leo's office uses Windows 7. One thing to check out though is Microsoft Office 365.

How can I recover a username and password in Office 365?

Episode 972

Patty from Rancho Cuca Monga, CA

Patty has forgotten her username and password for a new Office 365 login and can't remember it. Leo says that Patty's other accounts will still work. What about her Outlook account? Leo says that she could call Microsoft and let them know what her account number is and they'll help her create a new account. They may also be able to tell her what her account is by using her secondary recovery login/password credential.