Alan is having issues with his wireless routers since a power surge, especially on the 2.4 GHz band. Leo says that's because 2.4 GHz is overcrowded. Everything seems to use it. That's why having a dual band router is beneficial. It could also be that the power surge fried his 2.4 GHz band. Routers also wear out, and over time, it starts getting slower and more unreliable. It's probably time to get a new router.
Mary bought an Acer RT-AC3200 and she's having trouble with it. All her devices were disconnected from the 2.4Ghz band. The 5Ghz band is OK. It isn't congestion either because she lives out in the country. She's rolled back her firmware and Asus even sent her another modem. Leo says that sometimes the antennas may loosen and that could cause connection issues. Leo has had similar issues and it may be that the band gets overloaded and drops out everything. It could also be interference from the house itself.
David is trying to put his router into bridge mode, but he's having issues doing it. Leo says that if he's using the cable router and modem, they may have disabled the router protocol that would do that. The chatroom agrees. He can't do that with an AT&T UVerse modem. It just won't let him have his own router.
Leo says David is better off going with Spectrum and buying his own DOCSIS 3 modem. Then he can do it himself and have more freedom. UVerse is very strict because of QoS.
Joseph wants to know why his Wi-Fi speed is slower than it should be. Leo says it could be a variety of reasons, like distance from the access point, the amount of metal in his home, and the number of devices on the same network and bandwidth. The fastest speeds are received by being hardwired directly into the router.
Marion's sister is heavily into gaming and wants to hardwire her PC to the network to get better gaming performance. Leo says that hardwiring is always going to be a bit faster than Wi-Fi because of wireless congestion. Leo says ideally, the best way to do this is to lay conduit from room to room and snake CAT6 ethernet all over the house. That requires opening the wall and is usually best when building a home. She also may need a switcher to handle the traffic around the house.
Jonathan has three iMacs and he's looking for a backup solution for all of them. He uses SuperDuper for one. Leo says that one choice is an external hard drive for each, but that wouldn't do off site backup. That's why Leo recommends using a centralized Network Attached Storage (NAS) and backup to that. Synology is a good option.
Bret is having issues accessing wireless cameras due to blocked ports on his router. Leo says what he wants to do is "port forwarding," and it may be that he'll want to use a higher, five digit port to connect to them. The lower port numbers may either be reserved or in use, like 8080. He should try going higher. He'll also need to use ports that his devices understand. So Bret should look in his manual to see what ports the device supports.
Keith is an IT professional and how he got into the business is through ITDRC.org. It's a group of IT pros who deploy in the event of national disaster. That's a great way to get started and develop serious experience and serve the community at the same time. Leo says that HAMs have been doing that for a century with radio. So it makes sense that computer technology would follow suit.
Tony bought a set of Eero routers, but he's having issues. Leo says that the Eero is a new category of Wi-Fi access point that can create a mesh of Wi-Fi signals all over the house. If it's not working for him, then Leo advises sending it back. It could be defective.
(Disclaimer: Eero is a sponsor)
Paul says ever since he upgraded his router, his Mac's NAS doesn't connect. Leo says to drag the NAS out of the Finder side bar, and then remount it. Then he can add it back to his Finder. Paul should also look for "Connect to Server" under the "Go" menu. He can figure out his IP address for the server by browsing to it. It may also mean that the router is blocking it.