networking

Why isn't my NAS visible on my network?

Western Digital NAS

Episode 1529

Paul from Lake Forest, CA

Paul's WD NAS can't be seen on his network after changing the cable connector. There's a red light that says "I'm not working." Leo says he could try to use another computer with the dashboard software and connect directly, bypassing the router. If he sees it, then there's some issue connecting through the router. Leo says that Western Digital's NAS is terrible. Definitely not his preferred NAS. They fail more often than others. Leo prefers Synology.

Why is my internet so slow?

Netgear R7000P

Episode 1524

Adrian from Loredo, TX

Adrian is living in a rural area having an issue with slow internet service. He got a new router, but the problem still persists. Rich says this could be because of living in a rural area. He should try and bypass the router and do a speed test. If it works better, then it points to the router as the issue. But Rich doesn't think it's the router, since Adrian bought a new one. Rich thinks there may be an issue between the modem and the router. He should do a factory reset on the modem (better yet, ask his ISP for a new one).

Set Up Your Router Securely

When you get a new router, there are a few things you can do to make sure it's set up securely.

The first thing you'll do is connect it to your computer and check the manual to find out how to configure it.

Once it's connected to your computer, you'll use the browser to navigate to a special address as instructed in the manual. It should be something like 192.168.1.1. This will take you to the login screen for the router.

How can I use a mesh router on Verizon?

Episode 1520

Tony from California

Tony bought a new MESH router to use with his Verizon fiber optic internet connection. Leo says that Verizon uses a router/modem, so you'll need to change settings to bridge mode, so it can send the signal on to your new mesh router. Doctor Mom in the chatroom says you can put your Verizon modem into bridge mode, but you will lose some functions. It's just a matter if you can live with it.

How can I make my home network secure from my work computer?

Episode 1517

Andy from New Jersey

Andy works as a remote IT guy and he's discovered that the company spies on his network. Leo says one way to solve this issue is to disconnect the XFinity router from the company computer. But if they insist on an always on connection, the Tiny Hardware Firewall may be a good solution. It'll connect to the VPN through a separate router and they wouldn't see any other traffic. Another way to do this, is to get rid of the XFinity router and use your own, like the Ubiquity Edge Router X, which gives you discreet lan options.

Do I need a better router for my Wi-Fi security cameras?

ASUS AC3200

Episode 1508

Sam from Costa Mesa, CA

Sam lives in a 2 story condo, but with the Wi-Fi enabled cameras he's buying, should he get a new router? Leo says Wi-Fi security cameras are often a challenge because they tend to be in the periphery, but a single router should be able to cover his 1500 square feet. Leo suggests that Sam move his router and modem connection to another spot. He could actually leave the modem where it is, and just connect the router with a longer ethernet cable. Leo also says that Sam's Asus router has added some mesh-like features in a recent firmware update. So he should try updating it.