Netflix

Why doesn't my 4K TV stream Netflix in 4K?

Roku Streaming Stick+

Episode 1493

Steve from California

Steve is frustrated with his Vizio 4K smart TV, which has a Netflix app, but it only supports 1080p and not 4K. Leo says that's because the TV is using an older version of the Netflix app. Leo recommends getting a Roku or Apple TV and then use the 4K version of the app, and it will stream in 4K. This is why Leo prefers so-called "dumb" TVs which don't have smart apps. He uses a Roku, which gets updated far more often and supports 4K apps.

What's the best bandwidth for HD streaming video?

SpeedTest

Episode 1469

Scott from Woodland Hills, CA

Scott wants to know what the best bandwidth is for streaming HD video. Leo says that 25MB down is ideal, but it really comes down to how much congestion he deals with as other people in the house are using bandwidth. Netflix has a page that shows recommendations, though. If there are more people he has to share with, then he should get double what he needs. Generally, cable companies offer more than enough and are consistent. But in an apartment, that bandwidth gets split off.

Will increasing my bandwidth make Netflix streaming better?

Fiber optics

Episode 1455

Art from Los Angeles, CA

Art is wondering if he should expand his internet speeds to 100Mbps to watch Netflix. Leo says that 50Mbps down is fine for watching Netflix, but the more devices he has on his network, the more bandwidth he'll need. The more mobile devices, internet of things boxes, and simple computer access, 100Mbps+ is more realistic.

Why is my old iPad dropping off the internet while streaming?

Apple iPad

Episode 1447

Jack from Reseda, CA

Jack is having issues with his iPad internet connection dropping out with streaming video. Leo says that his tablet may be older than his phone, so his phone is just getting a better, faster stream. Although it's working perfectly well for everything else, it may be time to get a new iPad for streaming. One thing he can try before he gets a new one is to reset the iPad. He should erase everything and reset it. Then update the OS. Then install Netflix and see how it goes.

Should I turn off my phone's background refresh and location services to save battery life?

iOS Privacy Settings

Episode 1437

Mike from Maine

Mike just upgraded to iOS 11.1 and he's wondering if turning off Background App Refresh and Location Services will save battery life. Does it make a difference? Leo says that he would do that for privacy issues rather than battery life. It's a good idea to change it to use his location only when the app is working. Apple would let him decide both by app. Leo does recommend leaving it on for his maps app, though. Apple does a very good job of managing battery life, and in most cases, turning off all those services is a finesse he doesn't need to really hassle with.

How can I stream Netflix at school?

Netflix

Episode 1394

David from Mission Viejo, CA

David is a teacher and he wants to use Netflix as a teaching aid, but the school district won't allow streaming it into the classroom. What can he do as a work around? Leo says that there really isn't one, as he would have to have permission from the district. He could bypass the school's internet by using his cellular data and making his mobile device a hotspot.

Hackers Break Into Netflix, Release Orange is the New Black

Hackers

Episode 1385

A hacker by the name of "The Dark Overlord" broke into Netflix' servers and released the new season of "Orange is the New Black," after demanding payment not to. According to TDA, he also has shows from ABC, IFC, and other channels. Leo says that is a childish act that probably was perpetrated by an ambitious teenager and Netflix did the right thing by refusing to pay up.