Mark's wife got a mobile phone through Verizon and he had it unlocked to use with an MVNO carrier, but it doesn't work. Leo says that it could be due to radio frequency issues. Leo says that unlocking doesn't guarantee that he'll be able to use the phone anywhere. But it's the first step. That's why everyone is going to LTE. That will smooth out the system and make it easier to transfer from one carrier to another.
Kathy has a friend who's thinking of moving to Consumer Cellular. Leo says that they are an MVNO, reselling coverage from another carrier like AT&T. It should work as well as the carrier and often they are a great deal.
Bill's cellular provider is CDMA and he's losing the ability to use his Motorola Moto X. Leo says that the good news is that everyone is moving to LTE/VoLTE, which means CDMA will disappear. Even now, when going with Verizon, you can see the phones have GSM SIM cards. But the older models won't work anymore. A newer one will likely work. Leo says it's time for a new carrier and T-Mobile would let him bring almost any phone to them. T-Mobile also has a pay as you go $30/month plan.
Christie was given an iPhone 5S with AT&T for a gift and she uses Sprint. How can she use it? Leo says there's an issue with wireless frequencies, so she can't use it on Sprint. But she may be able to use it with T-Mobile. Leo uses T-Mobile in Northern California in urban areas.
Soup is ready to get his first smartphone. Leo says the number one thing to decide is which carrier he wants. Then choose the phone from there. He'll want the carrier that offers the best coverage in his area. Service-wise, they're all horrible in some way. But coverage is better for some than others.