MVNOs

Why can't my phone work with my new carrier?

Episode 1435

Mark from Vienna, VA
Cell Phone Tower

Mark's wife got a mobile phone through Verizon and he had it unlocked to use with an MVNO carrier, but it doesn't work. Leo says that it could be due to radio frequency issues. Leo says that unlocking doesn't guarantee that he'll be able to use the phone anywhere. But it's the first step. That's why everyone is going to LTE. That will smooth out the system and make it easier to transfer from one carrier to another.

What carrier options do I have for my Moto X?

Episode 1230

Bill from Virginia
Motorola Moto X

Bill's cellular provider is CDMA and he's losing the ability to use his Motorola Moto X. Leo says that the good news is that everyone is moving to LTE/VoLTE, which means CDMA will disappear. Even now, when going with Verizon, you can see the phones have GSM SIM cards. But the older models won't work anymore. A newer one will likely work. Leo says it's time for a new carrier and T-Mobile would let him bring almost any phone to them. T-Mobile also has a pay as you go $30/month plan.