Kevin is having issues with iTunes. It won't open at all. Leo says it should, and that isn't unusual. Sometimes .dll files get corrupted. Try uninstalling and reinstalling iTunes. Will that delete his music? Leo says no. It'll be safe. But Leo says that iTunes is an app that has never really worked well, and over time, it's gotten more ungainly and difficult to use. It really needs to be stripped down and built from the ground up. Alternatives include Double Twist. Media Monkey.
Charles would like to record a radio station he likes and is looking for proper software. Leo recommends C. Crane's Witness Plus Digital MP3 Recorder-Player or Applian's Replay Radio Subscription Service.
LeBaron has a 2010 iMac computer that is getting very slow, and Leo suspects that the culprit is a failing hard drive. The upgrade is non-trivial, but it can be done. Leo recommends going with a solid state drive to make it a heck of a lot faster. Then connect an external drive for the data. What Leo recommends is going to Otherworld Computing and look up the model. You can see what parts are needed, along with tools. Then decide whether to try to DIY or to have it done by a technician.
Ron has a Samsung Galaxy Note 4 and he's been emailing himself mp3s he makes in the recording studio. The phone holds onto the file for about a day, and then it disappears. Leo says it sounds like the download goes to his cache, which gets cleared out. Leo recommends using an app that will enable him to move it once he downloads it. Samsung's File Manager app will let him see that folder.
Lynn wants to get a new laptop to use for streaming music to her home stereo. What's the best setup for her, Intel or AMD? Leo says either will do. The real issue is that since Lynn is going to be converting analog to digital, she needs a good DAC. She'll want something that's all digital, so she should avoid connecting through the headphone jack. Bluetooth is solid option. Google has Chromecast Audio, which is supported by Spotify and Pandora too.
Hank has a 2007 Nissan Infinity and it has Bluetooth support with its stereo, but it won't play music. Leo says that it may be that the audio connection is secondary to his mobile phone connection. There are two profiles with Bluetooth — one is the headset profile for talking on the phone, and the other is a higher quality A2DP profile for music. It could be that if the stereo doesn't support A2DP, it won't be able to connect for music. If there's an aux jack, he can try using a Bluetooth connector that way. Or he could even just use a wire.
Shane isn't a big iOS fan, but he finds that the iPhone handles music and streaming much better than Android. Leo agrees, but says that Android has claimed they have finally solved their music latency problems. Even if they have, it's hard to beat how Apple handles their music. From higher resolution audio, to streaming from the cloud, to iTunes, it really is the top.
Dave has an old school iPod that he loves to use every day. Leo says that what killed the iPod is music streaming. It's the HBO model and everyone likes having access to more music, even on a monthly basis. It's really a commodity now. It's not so much a work of art anymore -- it's a service. But Dave can't access the service with an old school iPod. He'd need an iPod Touch for that, or use his mobile phone.
Vince wants to do digital music recording through GarageBand on his iMac. But he wants to know if he can do it with Carbonite backing up in the background. Leo says that music files can be quite big and if he doesn't have a lot of upstream bandwidth, it could take awhile to upload it. Carbonite will only use half his upload bandwidth, though. So there are some files that Carbonite is not ideal for.
(Disclaimer: Carbonite is a sponsor)
George bought some music from Walmart, but he can't play them anymore because the copy protection servers have been shut down. Leo says that this is the reason not to buy copy protected music. These are unplayable sadly, but there may be a way to strip out the DRM. George should Google "strip WMA DRM" or "Strip WMA copy protection." It may seem like he bought the music, but if he looks at the terms of service, he technically rented it.