modems

Why wouldn't my old routers work with a new cable internet installation?

Netgear Nighthawk AC2300

Episode 1546

Mikah from Maine

Mikah left Spectrum internet service, but a recent deal they offered him got him back into the fold. The deal, however, had to include their phone service as well. He was able to continue using his own modem for the internet. He was using an older router before they arrived, but after they came, his router wouldn't work anymore. He had a brand new router, but that wouldn't work at all. He went and got a Netgear Nighthawk AC2300 router, but he's wondering why his other two routers wouldn't work.

How do I stop drop outs in my internet access?

Episode 1535

Jonathan from New Jersey

Rich is starting to get a lot of drop outs of his internet access. He gets an alarm on his mesh router whenever it happens, and he's been told the problem is with Comcast, not his router. Leo says that it is then required of Comcast to fix it. Leo recommends getting your own cable modem. Check with Comcast and see which DOCSIS III cable modems are supported. Not only will you get a newer modem, but you'll also pay $10 a month less in modem rental fees.

Where do the lights on my modem mean?

ARRIS SURFboard modem

Episode 1512

Sam from Carlsbad, CA

Sam has an ARRIS cable modem and when he's plugged it into his router, he's not sure what the lights mean. Leo says that one is for connecting to the cable company for internet access. If it's off, he's not getting access. There's also a "link light" which will be solid when connected via ethernet, and when data goes back and forth, it blinks. Then there's the uplink and downlink lights. The manual should tell him what they mean. If one is off, then he'll know where the problems are.

Why is my mesh router crashing?

Eero

Episode 1509

Ben from Houston, TX

Ben got a new UVerse modem and an Eero Mesh Router and it was working fine until last week. Now he's having issues with the router, where it drops off the network again and again. Leo says that the UVerse modem is likely a router-modem combo, and he'll need to put the router into bridge mode. And in order for the mesh router to use its advanced features, it needs to be the main router.

Should I buy my own router and modem?

TP-Link Archer C8

Episode 1508

Jean from North Hollywood, CA

Jean wants to know if she should buy her own modem or not. She has DSL. Leo says that since she has DSL, she should just stick with the modem that DSL Extreme provided to her. Generally when Leo talks about replacing the modem to avoid the rental fee, he's talking about cable modems. He wouldn't mess with a DSL modem. As far as the router goes, Leo would recommend Jean get the TP-Link Archer C8, which is less than $80.

What's the difference between a TV converter box and a cable internet box?

Cable

Episode 1490

Paul from La Jolla, CA

A TV converter box is the set top box that comes with a cable subscription, and it takes the signal coming in through the copper cable and turns it into something the TV can understand. He would use the converter box to switch channels. The internet box is a bit different, and would give him the cable internet access. Often times companies will combine the two and offer a converter box and a cable modem. He would get more channels on the hybrid cable TV and internet box, but he'd have to pay for the internet access to use that.