Bill is having trouble dialing phone numbers with T-Mobile where he lives, but he can still receive calls. Leo says that because Bill lives in Mexico, it's likely that he has to add the country code, known as 11 digit calling, in order for the call to be properly routed. Otherwise, it won't work.
Bruce hears that the lifespan of lithium ion batteries get reduced by heat. Leo says that's correct, and right now it's really hot out. That's why phones will shut down when it gets too hot. It's a safety program to protect the battery from damage. So Bruce should keep his phone out of the sun. He shouldn't let them get any hotter than normal. Even during hot days, the shade will reduce the heat by at least 10 degrees. On the other end, he'll want to avoid extreme cold as well. It does the same thing.
Sharise used to have a Samsung Note VII that she returned as requested. Now she hears that she could get a Samsung Galaxy Note 7 Fan Edition by trading in an older Note. She has a Note IV but they won't take it. Leo says that one option would be to go on eBay and buy a used Note V. Leo says that they are only selling in South Korea, but she could get it on eBay. They aren't cheap, though.
Though it hasn't officially been declared an iPhone event, let's face it, we all know what the September 12th Apple Event is. Leo says it's the worst kept secret in tech. But another noteworthy element to this fall event is that it will be the first event held at the Steve Jobs Theater at the new space ship campus in Apple Park.
Brad and his wife both have iPhones and they shut down with 15% left. What gives? Leo says it's a software thing. In essence, the phone is making a guess and as a phone gets older, it has less capacity. So that estimate can get more inaccurate the older the phone gets. Batteries can be recharged about 500 times, and as it gets closer to that number, it gets more inaccurate. Brad doesn't want to buy a new phone, though, and Leo says he doesn't have to. He can go into Apple and request they replace the battery. It's about $100. Can he do it himself? Leo says maybe.
Gloria wants to know about the cheap T-Mobile $30 plan. Leo says it's available, if she can find it. It's buried deep in T-Mobile's website under the prepaid plans. The easiest way to get to it is to google T-Mobile and $30 plan.
Tom traveled to see the eclipse and says that there's nothing that can prepare you for seeing totality. It was amazing. He didn't want to waste the moment trying to take pictures, but he did get one with his iPhone.
Diane got a message that said "downloading virus" when she went to a website on her Android phone. Leo says that's a bogus popup designed to scare her into downloading something. There's no legitimate message on her phone warning her that it will download a virus. She has a blank screen now, though. Leo says that is probably coincidental. It sounds like her phone's screen has gone out, or she could have a bad charging cable or clogged charging port preventing it to charge. There is a forced recovery mode for Android to bring it back up.
John and his wife share an iCloud account and whenever his wife makes a phone call, it appears on his phone and vice versa. Why is that? Leo says it's because they're sharing the same Apple ID. They will also be getting the same text messages as well. Leo recommends having separate iCloud accounts and Apple IDs. Then share the contacts, calendar and other data with a shared Google account. That way it won't impact their phone calls, text messages, etc. All they'll need to do is add that account in their phone's mail, contacts, and calendar settings.
Seeking to get out into the market before Apple launches the 10th anniversary iPhone, Samsung has announced the Galaxy Note 8. Leo says it looks pretty good, but he doesn't like the positioning of the fingerprint reader because it's near the camera lens, meaning you'll likely be constantly dirtying up the lens of your camera. There's also a button for "Bixby," a new mobile assistant. Leo says it's another button to keep track of, and it's unnecessary.