Mike has an LG Aristo mobile phone and it crashes all the time. What can he do? Leo suspects that there's an app that has been corrupted or flawed that causes the phone to crash. Leo suggests backing up the data and then restore the phone to its factory condition. It'll be in Backup and Reset under settings. The phone will wipe the drive and then reinstall Android. Then he'll have to reinstall everything.
Instead of a tripod or a selfie stick, you can carry your smart phone on your head with Clip-A-Phone. With places like Disneyland banning selfie sticks, this is a good alternative. Just place the clip on your favorite cap, insert your phone into the clip and secure it with the strap. Then use the included Bluetooth shutter to record photos or video.
Pat upgraded to a Motorola Moto Z with Android 7, but when he listens to music at home, it displays what he's currently listening to on the screen. How does it know? Leo says that the Android has an always listening feature that will pick up the ambient sound in the room and identify it. It's basically for the OK Google feature.
Pat had an issue with it playing a video unexpectedly as well. Leo says he can train it to just listen to only his voice, or he could even disable "OK Google" entirely. It'll be under Settings > Google.
John is worried about traveling overseas and then having his mobile device or computer taken away and being forced to unlock it. Leo says it doesn't really happen all that often, though they do have the right to do it, and it hasn't been ruled on being unconstitutional just yet. He'll have to worry when they take his device into another room. Chances are, they've cloned the data or even installed something to monitor him. At that point, if he's security conscious, the only thing he can really do is replace the device to be sure he's secure.
Evelyn just got a new iPhone and wants to transfer all her settings and data from her old iPhone 5. Leo says the first thing she'll want to do is backup the old one in iTunes. Make sure to select encryption, because it won't backup her passwords without it. Then she can plug in her iPhone 8 and iTunes will then ask if she wants to restore. She can just select that, and then it'll backup her passwords, download the latest apps, and any other data she wants. Here's a support page from Apple on how to do it.
Bruce misses his Windows Phone 8 mobile phone. Now he needs to get a new phone and doesn't know what to get. Is the iPhone good for his wife? Or should he get her the LG V30? Leo says the V30 is a very nice phone, but he thinks the Google Pixel 2 XL is the best camera phone on the market. Leo uses it on T-Mobile and it works great.
Scott owns a Windows Phone, but he's tired of people making fun of them and Microsoft has killed it. So he's ready for a new phone. Should he go with Android or Apple? He doesn't trust Google, but he'd prefer an SD card option. Leo says the Samsung Galaxy Note 8 is the ideal phone for Scott. It takes an SD card, has a large screen, and has a stylus. If he doesn't want the stylus, the Samsung Galaxy S8+ is very close in size.
Mike got an iPhone X on T-Mobile from the Apple Store. He took it to T-Mobile to activate it, but found out that T-Mobile won't insure it. Leo says that's because Mike bought it from Apple, not T-Mobile. So Apple Care applies. Leo tends to self-insure because extended warranties are profit centers for the seller. But the iPhone X is very expensive to repair or replace. So he does make an exception with Apple Care, but he'll want to get Apple Care Plus. If he breaks it once, it's probably going to pay for itself.
Lee wants to know how he can be notified of a call on his iPhone 7. Leo says that if he looks at his phone icon, he'll see a red dot with the number of calls. Then he can tap it and see what calls he missed. What about an audio notification? Leo says that If This Then That may be able to give him what he needs. He should try the iPhone app, but Apple is pretty restrictive on opening up the iOS architecture. So that could be something it just won't let him do.
Alan wants to get a new smartphone, but can't afford to buy them at full price. He doesn't like being tied to a contract, either. Leo says that Apple now has a pay as you go system, where you can make payments over two years interest-free, then turn it back in for a new model. Leo thinks it's the best way to go without subsidizing.