Laura has an iPhone, but it constantly goes into speaker phone mode. How can she stop that? Rich says that there's probably a setting in accessibility that is enabled that is automatically activating her speaker phone. She should check Settings > General > Accessibility for it.
Gary is wondering if he should upgrade to the Samsung Galaxy S8, and whether or not to get it unlocked. Rich likes the S8 Plus because it's larger and he'd get a lot more battery life. As far as unlocked vs. carrier locked — if he's not going to leave his provider, then there's no reason to pay extra for an unlocked phone. He can just get a regular phone though T-Mobile.
Howard has an iPhone 7 and is thinking of getting an iPhone 8. Rich says he should save his money. The battery life won't be any better. The A11 processor is faster, however, so if not having that is a deal-breaker, then get the iPhone 8. If not, the next spec is the camera. Is it better? Yes, but not $800 better. Then there's the resale value of his old phone, which will be cut in half. So he's still going to have to spend at least $300-$400 to upgrade. The iPhone 8 does have wireless charging, but Rich says it's too new.
Ron wants to transfer all his data and contacts from one phone to another. He wants to transfer everything from a Samsung Galaxy S4 to a Motorola Moto X. This includes contacts, photos, and voicemails. Rich says that voicemails are handled by the carrier, so they should be carried over automatically. Calendars, contacts, and photos can all be synced through the cloud with Google, and chances are a lot of that data is synced up already.
Ron has an iPhone 7 and when he asks Siri to call someone, sometimes she gets it right, sometimes she doesn't because he has to unlock his phone first. Rich says that there are a couple of settings in the Siri tab that has to do with authorization and contacts. It has to do with privacy and security. He can enable "Allow Siri while locked" if the phone is locked. He can also go through the process of setting up his "Hey Siri" voice by disabling, and re-enabling Siri in Settings.
Armondo has an iPhone 6 Plus. He's ready to upgrade but he's unsure if he should go for the iPhone 8 or wait a month for the iPhone X. Rich says that Armondo should save the money and go with the iPhone 8. He doesn't need the top of the line right now because it's a first model, and he'll be just as happy with the iPhone 8.
Norma is retired and has begun to cut expenses. She wants to hotspot her prepaid wireless internet to her iPad. Rich says companies don't usually allow that for prepaid mobile plans. He recommends giving freedompop.com a try.
Joe has a theory that Apple and other phone companies slow down our phones to motivate us to buy the newer, faster one. Rich says that it's just as fast as it was the day he bought it, but some of the apps he uses may be using more resources, which will slow down the performance.
Paul got a great deal on the iPhone 7, but now that the iPhone 8 is out, he's wondering if he should take it back and get the iPhone 8. Rich says that the iPhone 7 is a year old, and he'll only spend another $100 to get the iPhone 8. It'll be faster, have a better camera, and double the storage. It's definitely worth paying the extra money, and since he's within his two week return period, he should go for it. But Paul may also have to pay a restocking fee. So it's best to ask about that. He won't want to pay $50 for that mistake.
Apple released the iPhone 8 and iPhone 8 Plus this week. Rich says that while a decade ago there were lines around the block, this time around, there was nobody waiting to get one. That's not because the iPhone falls flat, however. Quite the opposite. It's because most people are ordering their iPhone 8 online. It could also be that people are waiting for the iPhone X, though he believes the iPhone 8 may be a better phone.