Leo's bottom line impression of the iPhone X: "Wow. I didn't expect to like it!" While Apple got their OLED screens from Samsung, it was made to their exact specifications, including no burn in. And he says it's gorgeous. Leo also says the notch doesn't bother him at all. Most of the time it's invisible. Facial recognition works as advertised, but not always. Then again, it does have a backup six digit code to open it. It has an edge to edge screen that's actually smaller than the previous model, but has larger screen space since there isn't much of a bezel.
Galen has a customer who wants to be able to do estimates on his phone. Can he convert the program he's written to iOS? Leo says that writing a program to be portable is definitely doable, but to do it for Windows 10 is different than iOS processors. So he can't just convert it. On the other hand, we're moving in a direction that will allow him to do just that. How about a web interface? That can always be accessed from any mobile device. That would be his best bet.
Byron has the iPhone 7 and the iPhone 6S Plus. He wants to know if he'll have issues upgrading his 6S Plus to iOS 11. Leo says that there's been complaints about loss of battery life updating to iOS 11. Even Leo's wife has noticed that on her 6S Plus. Leo says that they've also put out a few patches to fix issues that crop up. He always recommends waiting at least until the third patch after a new operating system comes out. Since iOS 11.1 is the current, it's OK to go ahead and update.
Karen has a Samsung Phone and Tablet and she is getting a popup in her phone that will allow her apps access to her phone data. Leo says that Android works by requiring permission to do things as she needs them. So when she's opening an app to do something, the app is requesting access in order to do what she wants it to do. That kind of behavior is OK, but if it's out of nowhere, then she's right to be suspicious.
Joe is having trouble with his ZTE Z988 phone and hotspotting. He keeps turning it on and after a minute, it drops. Leo says to call T-Mobile and let them know his hotspot feature isn't working, because it sounds like they haven't activated it. But it's also possible that it's not available with that phone and his new carrier. There can be some hardware limitations too. But if he's getting data anyway, then that's not it. It probably just needs activation.
Leo got his iPhone X yesterday and he says that the display is stunning. It has a beautiful edge to edge OLED screen. The first thing you do is train it for facial recognition, but Leo says it doesn't recognize him yet because he's not always wearing his glasses. But when he does wear them, it reads him and is surprisingly good. It even reads in the dark and in strange lighting. You also have to look at it for it to recognize you. But occasionally, you'll have to use your passcode to get in, which Leo doesn't mind.
Sharise wanted to get the Samsung Galaxy Note Fan Edition because she wouldn't be able to trade in her Note 4 for the Note 8. She kept calling, and Samsung exchanged her older Note 4 so she got half off the Galaxy Note 8. Leo says it's a great phone, but Sharise wanted the blue color. Leo says to get a blue case like an Otterbox on it, and she's all set. Though Leo likes the Spigen Clear Case so it can show through.
Mark's wife got a mobile phone through Verizon and he had it unlocked to use with an MVNO carrier, but it doesn't work. Leo says that it could be due to radio frequency issues. Leo says that unlocking doesn't guarantee that he'll be able to use the phone anywhere. But it's the first step. That's why everyone is going to LTE. That will smooth out the system and make it easier to transfer from one carrier to another.
Craig bought the Google Pixel 2 XL directly from Google. He hasn't experienced the burn-in issue, nor does he have to deal with the so-called "blotchiness" on a white background. He only got it with the Microsoft screensaver launcher.
Customers have been reporting a serious burn-in issue on the Google Pixel 2 XL, many had issues straight out of the box. Google has acknowledged the issue, along with a clicking noise, and hopes to fix it with a firmware update. But this could be a huge problem for Google. It's too bad, because Leo really likes the Pixel 2 XL. It has a beautiful design and a great camera.