Manny has an LG G5 smartphone and the timer pops up telling him how long he's been on a call. It annoys him. Leo says it has to be an LG feature because that's not a normal Android function. There has to be a setting in the menu settings to disable that, so he should check there.
Dolly is retired and wants to invest in the stock market while traveling, but some of her brokerages don't support using smartphones. Leo says that there may not be an app to run, but she may be able to access her accounts using the phone's browser. What Dolly may have to do is select the "choose desktop" option. Leo also says that using a tablet like an iPad would be a better option since she'd have a bigger screen. She can also look to see if they have an app since many of the big companies do. TD Ameritrade, for instance, has an app, as does Schwab and Fidelity.
Chris wants to get an Apple Watch Series 3 and the iPhone X. He's heard rumors, however, that Apple is slowing down production, and he's wondering if he should avoid those products. Leo says to consider the source. For instance, Ming-Chi Quo is primarily an analyst and his job is more to decide if it's worth buying Apple stock over buying the iPhone. So far, there's been no confirmation of sales having softened due to supply. If anything, it's been quite the opposite, especially with the Apple Watch. Analysts and rumor guys are wrong more often than they are right.
Bud wants to know if there's a hearing amplifier out there for his mobile phone. Leo says his cost $6,000, so that's not practical. Some earphones have apps that would pipe the sound directly into his ears from the phone. Then he could just use Bluetooth headphones, but it wouldn't be the ultimate solution. This is all about to change as companies are designing their products to work with Bluetooth wireless earbuds.
Nam gave his daughter a used iPhone 6, but after fixing the charging port, the fingerprint reader doesn't work. Leo says that Apple has disabled it because it was fixed by a third party. It's really for their own protection. If he takes the phone into Apple and tells them what happened, they should be able to restore the function, but understand that they may not.
Adrian's wife did a sliding pattern to lock her mobile phone and now she can't remember it. How can she unlock it? Leo says that in theory, Android doesn't want to give users a way around it, otherwise it would be useless for security. However, it's possible that if she has a Samsung account, she could have it backed up. There's also a way to do it by connecting it to a PC running Android Device Manager. Through that, she could unlock the phone.
Nathan got a new Samsung Galaxy Note 8 and wants to know if he should update it. Leo says that Samsung is starting to push out the Oreo update to the Galaxy S8, but not the Note 8 just yet. Leo also doesn't recommend forcing an update — he should wait until it's available. He should focus more on the security updates. Patience. Oreo will come soon.
Mike has an LG Aristo mobile phone and it crashes all the time. What can he do? Leo suspects that there's an app that has been corrupted or flawed that causes the phone to crash. Leo suggests backing up the data and then restore the phone to its factory condition. It'll be in Backup and Reset under settings. The phone will wipe the drive and then reinstall Android. Then he'll have to reinstall everything.
Instead of a tripod or a selfie stick, you can carry your smart phone on your head with Clip-A-Phone. With places like Disneyland banning selfie sticks, this is a good alternative. Just place the clip on your favorite cap, insert your phone into the clip and secure it with the strap. Then use the included Bluetooth shutter to record photos or video.
Pat upgraded to a Motorola Moto Z with Android 7, but when he listens to music at home, it displays what he's currently listening to on the screen. How does it know? Leo says that the Android has an always listening feature that will pick up the ambient sound in the room and identify it. It's basically for the OK Google feature.
Pat had an issue with it playing a video unexpectedly as well. Leo says he can train it to just listen to only his voice, or he could even disable "OK Google" entirely. It'll be under Settings > Google.