Mark's wife got a mobile phone through Verizon and he had it unlocked to use with an MVNO carrier, but it doesn't work. Leo says that it could be due to radio frequency issues. Leo says that unlocking doesn't guarantee that he'll be able to use the phone anywhere. But it's the first step. That's why everyone is going to LTE. That will smooth out the system and make it easier to transfer from one carrier to another.
Craig bought the Google Pixel 2 XL directly from Google. He hasn't experienced the burn-in issue, nor does he have to deal with the so-called "blotchiness" on a white background. He only got it with the Microsoft screensaver launcher.
Customers have been reporting a serious burn-in issue on the Google Pixel 2 XL, many had issues straight out of the box. Google has acknowledged the issue, along with a clicking noise, and hopes to fix it with a firmware update. But this could be a huge problem for Google. It's too bad, because Leo really likes the Pixel 2 XL. It has a beautiful design and a great camera.
Richard really likes his phone, but the battery is starting to run out and Verizon says that since the battery is built-in, it can't be replaced. He'll have to replace the whole phone. Leo says that drives him nuts. Richard has a perfectly good phone that he likes, but he has to go to the extra expense of upgrading a phone and throw his old one away. What phone should he get now? Leo says that Google's Pixel 2 XL is exclusive to Verizon and it's a great phone. It runs pure Android. The Samsung Galaxy Note 8 is another great option, with a great screen.
Leo says that the iPhone X pre-order was a total mess, as it usually is. The iPhone 8 pre-order, on the other hand, was easy and Leo says that's because most people didn't want it. They waited for the iPhone X. It was also very difficult to get one on November 3rd because they are in limited supplies. Leo is getting his the week after. Leo says he's rather tired of the whole upgrade rat race, too, and he's embarrassed by the whole process. If he didn't have to review these things, he'd likely just get off the train altogether.
Joshua has a love-hate relationship with his new iPhone. It's freezing up a lot. iOS11 also has a glitchy screen, too. Leo suspects that it's a Lemon and since it's within about 3 weeks, he should be able to get a new one. Leo says there's some good features in it and if he brings it back to the store, they should be able to swap it out. It's definitely a lemon. That's all behavior that isn't normal. Battery life isn't as good as the iPhone 7, but not as bad as Joshua is complaining about.
The Google Pixel 2 XL came out this week and users are complaining of a "blotchy" screen when you turn the brightness down. Leo also says that there's been burn in complaints on the screen's OLED display. Leo went in to look at it in the store and turned it down and said that the difference in the display didn't bother him. But he does like the LG V30, which has the same display.
David is looking at the Google Pixel 2 XL but he's worried about losing accessibility on his iPhone. Leo says that Google isn't going to take their apps off iOS any time soon. The Pixel 2 XL is a worthy contender if he chooses to make the switch. Both are great phones. One argument in Apple's favor is that from a security point of view, he's safer because their ecosystem is closed versus Android's open source approach.
Dennis is stationed in Korea and he's had to get a new Samsung Galaxy 8 Plus, but the Bixby feature drives him nuts. How can he turn it off? Leo says that the most recent update will allow him to disable the button. He'll just end up with the Bixby voice assistant instead, though. The pity is that Samsung still doesn't let you customize the button for another use.