Mark noticed his daughter's phone has a crack in the screen, even though she has a screen protector. Leo says that the very nature of glass, no matter what kind it is, is that it can crack if it gets hit just right. All a screen protector really does is protect from scratches.
Annie is ready to move away from her old Palm Treo smartphone and wants to know what to get. Leo says that phone is 10 years old! But her worry is her contacts and notes. How does she transfer all that to her new phone? Leo says that if she can sync her data to her computer, she can then export it. It's possible that it's a driver issue since the phone is so old. Sprint might be able to give her wireless syncing to get it off. At this stage, it's probably best to hire a student to manually write out the contact list and notes. Then she can input them into her computer and back them up.
Dale wants to know how he can automate functions on the iPhone. Leo says that in iOS 12, there will be a suggestions and shortcuts app that will enable him to automate a lot of things. He also wants to use augmented reality with his iPhone. Leo says that NBC and Comcast is huge into it, and have an app called Augmen.TV.
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Samsung announced the Galaxy Note 9 on Thursday morning, and it'll be out already on August 24. Leo says the Note phone has a lot of devoted fans, but there's also a lot of people who think it's too big and too expensive. It starts a $999, and goes even higher if you want to get more internal storage. It's a beautiful phone, and slightly larger than the old Galaxy Note 8. Samsung has put a very big 4,000 mAh battery in the Note 9. They're putting in water cooling, though, so it won't get too hot and won't explode. This is the largest battery ever in a Note smartphone.
Ron has an old Motorola Moto Z and the battery is dying. He wants to upgrade to a new phone. What should he get? Leo says that the Motos are great and they've worked up to the G6. Leo says that line is fantastic for a budget line of phones. The camera is pretty darn good. The screen isn't the greatest, but it's good. Leo suggests the Moto G.
Marco wants to know if he can trust getting links from friends on the iPhone. Leo says that if his friends send him links over a PC, he'd be worried. But over the iPhone, it's completely safe.
Cheryl wants to get a Motorola Moto G6 mobile phone and wants to know if she should get one locked or unlocked. Leo says that phones that are locked to the carrier means she can only use it with that carrier. But with Verizon, that phone should already be unlocked. The FCC has said, however, to all the carriers that if a phone is bought outright, then it would have to be unlocked. If she's buying one month to month, then they can lock it until she's paid it off. Ideally, she should get the unlocked one.
Karen has a ZTE Android phone and she wants to save her text messages. Leo says there's an app called SMS Backup and Restore and it can save text messages for him. If that doesn't work, she should keep looking in the Google Play store.
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Larry's Samsung Galaxy S5 is rebooting all the time. What can he do? Leo says his mobile phone company wants him to upgrade, but before he does, he should perform a backup and reset. It will erase the phone and reset it to the day he bought it. He should make sure he backs up his photos and videos before he does it. For that, Leo recommends Google Photos. That will likely solve the problem. If it doesn't, then it's time to get a new phone.
Scott has a Motorola Moto G5. He recently did a hard reset and he keeps getting notification dings, but doesn't know why. Leo says to turn on the on screen notifications and it should let him know what the alert is for.