Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.
Joseph has the Windows 1809 update and he did a clean install when doing it. He's had no problems. He wants to know if he can get Windows from a third party with an HeiDoc ISO downloader. Leo says that's a bad idea. Microsoft offers its own ISO download through the Media Creation Tool. That's really the safest way to get it.
Calling Minecraft the "Lego" of the 21st century, Leo says that Microsoft has created an education edition of the game for computer programming, chemistry, and a host of other teaching tools within the game itself. It's also available on the iPad. Leo says it's a very cool idea and a great way to learn science, technology and math (STEM).
Johnny picked up a Windows Surface Go tablet, which Leo calls the cutest computer ever. It's 9.7" with Keyboard and Pen, and USB charging. But Johnny got a charging adapter for it that bricked the computer. Leo says to never buy a third party charger unless he's sure it's a legitimate product. Amazon doesn't police their third party sellers very well, and a lot of them are either counterfeit or very cheaply made.
Leo just got the new Microsoft Surface Go tablet, and he calls it the cutest computer ever. Leo loves the screen, but he doesn't care for the huge bezel around it. The current state of the art is to reduce bezels. It comes with Windows S, which is a secure version of Windows, but it's still a full version of Windows. You can, however, only use apps available in the Windows app store, which isn't much.
Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.
Leo says he'll need the Windows Media Creation Tool. He can start over and tell the Windows installer to use an external drive as its temporary drive. It's supposed to work.
Erin is on her fourth Microsoft Surface tablet and it keeps failing on her. Microsoft keeps replacing it, but she's nearing the end of her warranty and is worried that once it passes, she'll out of luck. Rich says he's had a similar issue and he's read that this is a more widespread problem. Depending on how she paid for it, some credit cards have an extended warranty. But she'll also have lemon law protection.
Don wants to know if he can use Microsoft Office with his Note 8 Android phone. Leo says yes, and that's because it's attached to his Outlook/Office account. There's even an Office Android app that's even better, and it's free. It's a great experience too, and this is why Microsoft is selling Samsung Galaxy phones in its stores.
Ed had to reinstall an old version of Windows and when he tried to authenticate it, it won't let him verify with a serial number. Leo says that's probably because Microsoft has discontinued the authentication server and turned it off. So he can't activate it, and it will expire in 30 days. There's probably a workaround though if he does a Google search. Microsoft really should keep it running for people like Ed. He may be able to call them and get it authenticated, but it may just be time to move on.