Microsoft

Microsoft Now Requires Users Run Latest Version of Skype

Episode 1103

Microsoft bought Skype about 2 years ago, and since then we've been waiting for Microsoft to really put its stamp on the product. First it changed how Skype worked with the super nodes, and now it's requiring users to run the latest version in order to use the service. There's a couple of reasons Microsoft may be requiring this. It could be to ensure that the same technologies are used when calling other Skype users. Or it could be because Microsoft wants to put ads into Skype, and it has to make sure that everyone will see them.

18,000 Microsoft Employees to Be Laid Off

Episode 1102

Microsoft

In the biggest layoff of Microsoft's history, 18,000 employees are on the line to be let go. That amounts to 14 percent of its staff. But the majority of those people came on board when Microsoft bought Nokia, and most are not in the U.S. either. It will cost Microsoft 1.1 to 1.6 billion dollars in severance and benefits. 13,000 jobs will be cut immediately and another 5,000 will be cut over the next 6 months. A total of 1,351 jobs will be cut in the Seattle region at Microsoft's headquarters.

Why can't I open files on my laptop at work?

Lucy from Torrance, CA

Episode 1094

Lucy just got her first laptop, a Dell Inspiron. Lately, she's been having issues opening files and saving them at work. But when she's home, it works just fine. Leo says to make sure she's saving files to her local hard drive and not a networked drive that it can't find. The latest version of Office saves to the cloud by default, not a local drive. So if the computer was disconnected from the internet, it wouldn't be able to see that file.

Why do I have to upgrade Silverlight for Netflix?

Ernie from Mount Washington, KY

Episode 1092

Ernie's computers keep demanding Silverlight upgrades. Leo says that Silverlight is Microsoft's version of Flash and Netflix uses it. How can he use it for Chrome? Leo says that Netflix should work on Chrome with Silverlight. So that really shouldn't be an issue. But the good news is, Netflix is moving away from it. He won't have to deal with it much longer.

Why can't I get into my email?

Tom from Yorba Linda, CA

Episode 1089

Tom is having issues getting into his Microsoft email and when he tries to reset the password, it won't help. Leo says it could be that Tom's email has been hacked and the user has taken over the email account. Leo says Tom will have to call Microsoft and have them walk him through regaining access to his mailbox. This is why second factor authentication is vital.

How can I get Outlook to open?

Doug from Upton, CA

Episode 1089

Doug has an Outlook problem. He can't start it, open it, or access any of the data. Leo says that Outlook is a hassle because it puts all it's data into one big furball of a PST file. Often it can get corrupted, and then causes this kind of issue.

Doug could try to locate that PST file, back it up, move it out, and then hold down the ALT key and select "rebuild the index file." Microsoft has a tech note on how to do it.

Should I use Google Chrome instead of Internet Explorer?

Episode 1088

Sandra from Bellflower, CA
Google Chrome

Sandra wanted to know if Leo recommended using Google Chrome instead of Internet Explorer. Leo says he doesn't really like Internet Explorer, and uses Chrome instead. If she's using Internet Explorer, she should make sure to have version 11 or later to stay secure. Leo prefers Google Chrome because it has Flash built in, it sandboxes each tab, and is generally a more secure browser.