Microsoft

Microsoft Lauds the Cloud at Event, Barely Mentions Windows

Microsoft

Episode 1590

Focusing mostly on their Cloud applications, Microsoft didn't even mention Windows at their latest event. Leo says that Microsoft has acknowledged that the Internet has become operating system agnostic, and as such, it really doesn't matter what OS you use. So Microsoft focused on their Cloud services like Azure. Could the end of Windows be near?

How can I get my money back from Microsoft?

Office 365

Episode 1567

Karen from California

Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that she can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. She can also tell them she wants a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want.

A Popular Microsoft Scam Has Been Traced Back to India

Computer mouse

Episode 1545

For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.

Why is my keyboard and mouse shutting off after running updates?

Keyboard

Episode 1543

Anthony from San Diego, CA

Anthony has Windows 7, and he's started having problems with his keyboard and mouse after a recent update. He tried to talk to Microsoft about it, but the tech told him there was a conflict and the updates it was installing were actually for Windows 10, and it would cost him $300 to resolve it. Leo says whoever that was he was talking to wasn't Microsoft. Leo says in theory that could happen, but Microsoft Update is smart enough to not do that. It should only be installing Windows 7 updates for a Windows 7 machine.

Can I add RAM to my Windows Surface laptop?

Surface Laptop

Episode 1531

Carmine from California

Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.

How can I find safe USB-C cables?

Microsoft Surface Go

Episode 1515

Johnny from Atlanta, GA

Johnny picked up a Windows Surface Go tablet, which Leo calls the cutest computer ever. It's 9.7" with Keyboard and Pen, and USB charging. But Johnny got a charging adapter for it that bricked the computer. Leo says to never buy a third party charger unless he's sure it's a legitimate product. Amazon doesn't police their third party sellers very well, and a lot of them are either counterfeit or very cheaply made.