Microsoft

How can I get Microsoft to replace my laptop?

Johnny from Atlanta, GA

Episode 1412

Johnny is a Microsoft developer and he has noticed that his laptop battery has expanded, creating a bulge and warp. So he had to get it repaired. But Microsoft wants $600 to repair it!But there's a silver lining in that Microsoft replaced the laptop for free instead. But it took a few months. Leo says that's irresponsible because a laptop with a bulging battery is basically a bomb waiting to go off. Leo says it's stories like that which led Consumer Reports to ding Microsoft for its terrible long term reliability.

Consumer Reports Downgrades Microsoft's Surface Line

Episode 1412

Microsoft Surface

Consumer Reports has been seeing poor long term reliability in the data they are collecting from readers on Microsoft's Surface line of products. It's so bad that they've downgraded their recommendation to "Do Not Buy." Leo says that long term reliability is something that Consumer Reports goes to great expense to analyze and that they're probably on the money with their decision.

Read more at money.cnn.com.

Toggle High Contrast Mode in Windows

Modern website design may look pretty, but it often comes at the cost of readability. Many websites have light colored text on a light background, such as light grey text on white. If you're frustrated by this new trend, there is something you can do about it on your end to make things easier. Microsoft Windows has a "high contrast" mode, and you can either turn it on permanently in the settings, or you can just toggle it on and off as needed.

Can I protect my Windows XP computer from WannaCry?

Episode 1393

Lynn from Thousand Oaks, CA
WannaCry

Image: SecureList / AO Kaspersky Lab

Mary has an old XP computer and she's worried about getting the WannaCry virus. Can she get a patch to protect herself? Leo says that Microsoft has ended life for Windows XP, but did make a patch for it and she can go into Updates and get it. But according to Leo, 98% of infected computers with WannaCry are Windows 7 computers. So XP isn't even on the radar. It doesn't hurt to be safe, though.

WannaCry Ransomware Mostly Affected Windows 7

Episode 1388

WannaCry

Last weekend, the WannaCry Ransomware bit several hundred thousand computer systems, including sixteen hospitals in the UK. The ransomware infected the systems and encrypted all data. The reason this one was really bad is that it was a "worm," or a "network aware virus" that would spread out over the local area network to find other computers to infect, and bring the whole establishment to its knees.