Terry created an "alias" through Outlook for his email, but now it's not working. Leo says that Microsoft has a discussion about this known issue here. The fix was not to use the auto account setup, but to manually set it up. But that hasn't helped Terry. Leo suspects that since Microsoft killed MSN Mail, that could be the issue.
For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.
Anthony has Windows 7, and he's started having problems with his keyboard and mouse after a recent update. He tried to talk to Microsoft about it, but the tech told him there was a conflict and the updates it was installing were actually for Windows 10, and it would cost him $300 to resolve it. Leo says whoever that was he was talking to wasn't Microsoft. Leo says in theory that could happen, but Microsoft Update is smart enough to not do that. It should only be installing Windows 7 updates for a Windows 7 machine.
G Scott has a Microsoft Surface and wants to remove the hybrid drive. Leo says the best idea is to use SSDs. He should get a fast one for his M.2 drive and the slower SSD for the secondary drive.
Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.
Joseph has the Windows 1809 update and he did a clean install when doing it. He's had no problems. He wants to know if he can get Windows from a third party with an HeiDoc ISO downloader. Leo says that's a bad idea. Microsoft offers its own ISO download through the Media Creation Tool. That's really the safest way to get it.
Calling Minecraft the "Lego" of the 21st century, Leo says that Microsoft has created an education edition of the game for computer programming, chemistry, and a host of other teaching tools within the game itself. It's also available on the iPad. Leo says it's a very cool idea and a great way to learn science, technology and math (STEM).
Johnny picked up a Windows Surface Go tablet, which Leo calls the cutest computer ever. It's 9.7" with Keyboard and Pen, and USB charging. But Johnny got a charging adapter for it that bricked the computer. Leo says to never buy a third party charger unless he's sure it's a legitimate product. Amazon doesn't police their third party sellers very well, and a lot of them are either counterfeit or very cheaply made.
Leo just got the new Microsoft Surface Go tablet, and he calls it the cutest computer ever. Leo loves the screen, but he doesn't care for the huge bezel around it. The current state of the art is to reduce bezels. It comes with Windows S, which is a secure version of Windows, but it's still a full version of Windows. You can, however, only use apps available in the Windows app store, which isn't much.
Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.