Driver Mike has a Toshiba Laptop and now he can't get online after reinstalling Windows. Leo says that when he reinstalled it, he likely wiped out all the settings. So he'll have to go to his ISP and get them back and reinstall them.
Microsoft bought Skype about 2 years ago, and since then we've been waiting for Microsoft to really put its stamp on the product. First it changed how Skype worked with the super nodes, and now it's requiring users to run the latest version in order to use the service. There's a couple of reasons Microsoft may be requiring this. It could be to ensure that the same technologies are used when calling other Skype users. Or it could be because Microsoft wants to put ads into Skype, and it has to make sure that everyone will see them.
In the biggest layoff of Microsoft's history, 18,000 employees are on the line to be let go. That amounts to 14 percent of its staff. But the majority of those people came on board when Microsoft bought Nokia, and most are not in the U.S. either. It will cost Microsoft 1.1 to 1.6 billion dollars in severance and benefits. 13,000 jobs will be cut immediately and another 5,000 will be cut over the next 6 months. A total of 1,351 jobs will be cut in the Seattle region at Microsoft's headquarters.
Unsolicited emails from companies will be subject to fines of up to $10 million Canadian, with individuals facing a $10,000 fine for every single spam message sent. As a result so far, Microsoft is suspending any emails that they would send advising customers of updates.
Lucy just got her first laptop, a Dell Inspiron. Lately, she's been having issues opening files and saving them at work. But when she's home, it works just fine. Leo says to make sure she's saving files to her local hard drive and not a networked drive that it can't find. The latest version of Office saves to the cloud by default, not a local drive. So if the computer was disconnected from the internet, it wouldn't be able to see that file.
Ernie's computers keep demanding Silverlight upgrades. Leo says that Silverlight is Microsoft's version of Flash and Netflix uses it. How can he use it for Chrome? Leo says that Netflix should work on Chrome with Silverlight. So that really shouldn't be an issue. But the good news is, Netflix is moving away from it. He won't have to deal with it much longer.
Richard wants to get a new computer to replace his XP machine, but he's concerned that Microsoft may do the same thing to Windows 7. Leo says that Microsoft has scheduled updates past 2020, so he'll get plenty of mileage out of that Windows 7 machine. It'll likely go even longer than that.
Tom is having issues getting into his Microsoft email and when he tries to reset the password, it won't help. Leo says it could be that Tom's email has been hacked and the user has taken over the email account. Leo says Tom will have to call Microsoft and have them walk him through regaining access to his mailbox. This is why second factor authentication is vital.
Doug has an Outlook problem. He can't start it, open it, or access any of the data. Leo says that Outlook is a hassle because it puts all it's data into one big furball of a PST file. Often it can get corrupted, and then causes this kind of issue.
Doug could try to locate that PST file, back it up, move it out, and then hold down the ALT key and select "rebuild the index file." Microsoft has a tech note on how to do it.
Sandra wanted to know if Leo recommended using Google Chrome instead of Internet Explorer. Leo says he doesn't really like Internet Explorer, and uses Chrome instead. If she's using Internet Explorer, she should make sure to have version 11 or later to stay secure. Leo prefers Google Chrome because it has Flash built in, it sandboxes each tab, and is generally a more secure browser.