Jay's HP is having issues and the recovery drive doesn't seem to fix it. Leo says that he should get his own 16GB USB key and create a recovery drive of his own using Windows Media Creation Tool. He'll also have the benefit of creating a clean install with no trial ware. He may have to also download specific drivers for his device, and HP may have a create media tool of their own.
Al wants to install Windows on his second computer. Can he do that? Rich says that his license for Windows is only good for one computer. He could install it, but it won't activate. He'll have 30 days to use it, but then it will require a license key. So he'll have to bite the bullet and buy another copy of Windows.
David's mother received a call from a scammer that asked for her Admin password, which she gave out. After that, they deactivated David's admin account. Leo says the computer is compromised and recommends reinstalling Windows while educating his mother about scammers and sensitive information.
Brad's mother has been getting calls from "Microsoft" saying that her computer may be hacked. Is that legit? Leo says it's a scam. They use a robot dialer to randomly call numbers out of the phone book and will try and get victims to install something or give them remote access to the computer. Once they have that, the game is up. Microsoft will NEVER call you.
The battery from Tim's Surface Laptop is starting to swell. Leo says that indicates that the battery is about to fail. Tim wanted to call in to say that Microsoft's service was fantastic for him.
Eric is a coder and he's been using Windows PowerShell, but it keeps asking for another program. Leo says it's probably asking for Visual Studio Code, which is free from Microsoft. He should go to Microsoft.com/powershell and download PowerShell for Visual Studio. That will solve his problem.
Johnny is a Microsoft developer and he has noticed that his laptop battery has expanded, creating a bulge and warp. So he had to get it repaired. But Microsoft wants $600 to repair it!But there's a silver lining in that Microsoft replaced the laptop for free instead. But it took a few months. Leo says that's irresponsible because a laptop with a bulging battery is basically a bomb waiting to go off. Leo says it's stories like that which led Consumer Reports to ding Microsoft for its terrible long term reliability.
Consumer Reports has been seeing poor long term reliability in the data they are collecting from readers on Microsoft's Surface line of products. It's so bad that they've downgraded their recommendation to "Do Not Buy." Leo says that long term reliability is something that Consumer Reports goes to great expense to analyze and that they're probably on the money with their decision.
The Chinese government made using a Virtual Private Network a crime this week. Microsoft and Apple moved quickly to remove any VPN software from their Chinese App Store. These companies have to obey the law in China if they want to do business there. So both are supporting the censorship, whereas Google still leaves things wide open.
This week a lot of companies announced their quarterly profits and losses, and Microsoft had a very good quarter. Net income in 3 months of 6.5 billion. For the first time ever, Microsoft made more money with Microsoft Office subscriptions than off the shelf copies. This has become a common practice for software now.