Why won't my laptop start up faster in Windows 10?

Episode 1234

Roger from Virginia
Microsoft Windows 10

Roger upgraded his Toshiba laptop for Windows 10 on his own and now it won't use the Quickstart feature. Leo says that's likely due to Roger's impatience in waiting for Microsoft's invitation and compatibility approval and installing a stand alone ISO. Leo recommends downgrading back to Windows 7 and waiting for Microsoft's invitation, or just live without the quick start feature. There's going to be a huge update with Windows 10 coming next month, so he won't have long to wait.

Should I switch from Android to Windows Phone?

Episode 1232

Bob from Gallup, NM
Lumia 950

Bob has been having a lot of trouble with his Samsung phone, and wants to know if there's any future for Windows Phone. Microsoft took a $7 Billion write-off for their acquisition of Nokia, because Windows Phone is just not selling. It's only 1 or 2% of the total smartphone market. That being said, they are great phones. Microsoft just announced two new Windows Phone, the Lumia 950 and 950XL, that are amazing phones with great cameras. Microsoft has really reinvented mobile operating systems with the new mobile version of Windows 10 as well.

Can I replace Windows 8.1 on my new laptop with Windows 7?

Jim from Bellflower, CA

Episode 1227

Jim just bought an HP laptop with Windows 8.1, and he doesn't like the operating system. He's wondering if he can get Windows 7 instead. Leo says he could buy Windows 7, or he could call HP and tell them he doesn't like that operating system. It used to be possible to select Windows 7 on a new computer from certain manufacturers instead of Windows 8.1, but that's becoming less common now that Windows 10 is out. Leo says Jim will get an offer to upgrade to Windows 10 soon, and Leo suggests doing that. Windows 10 is a lot more like Windows 7.

Should I buy the Microsoft Surface book?

Episode 1228

Cherise from Lancaster, CA
Microsoft Surface Book

Cherise is about to buy her first laptop and wants to know if she should buy the new Microsoft Surface Book laptop. Leo says while it looks great, it's still too early to tell, and it may not be the best option for Cherise since she's a Mac user. But Cherise says she's an Android user as well. Leo says that Android phones aren't really that great on either OS because they're designed to be wireless. Leo says that Android should wirelessly sync with either.

Why don't videos online play anymore in Windows XP?

Francis from San Diego, CA

Episode 1226

Francis can't get videos to play on websites anymore on her old Windows XP machine. Leo suspects this is a Flash issue. If Francis is going to have Flash, she needs to make sure she keeps it up to date. Leo says there's a few ways to use Windows XP safely. All of the bad stuff that could get on her system will come from the internet, so anything that gets online has to be kept up to date. The good news is that even though Microsoft isn't keeping Internet Explorer up to date, Google has said that it will keep its Chrome browser updated.

Why are my photos blurry in Windows 10?

Episode 1226

Pat from Cypress, CA
Windows 10

Pat has a problem with his Windows 8 computer which he just upgraded to Windows 10. It runs slower and he's also having issues with resolution of his photos. They even print blurry. Leo says that Windows 10 should speed up his computer, not slow it down. As for lower resolution photos, that's a concern. It could be a printer driver issue, or even the beginning of a flakey hard drive. He should try tweaking the settings.