Microsoft

Microsoft's Anniversary Update to Windows 10 Breaks Most Webcams

Episode 1315

Microsoft had a public beta of the Anniversary Update, called the Windows Insider Program. That means millions of people used the Anniversary Update before it was released. So it's difficult to understand why there have suddenly been so many problems. You can't avoid the Anniversary Update either if you have Windows 10. Among the problems, the latest update breaks most webcams. The reason for this, apparently, is that it broke support for standard compressed video codecs MJPEG and H.264, the format those cameras use. There have also been reports of nonstop blue screens.

Microsoft's First Windows 10 Update Meets Widespread Criticism

Episode 1313

Microsoft Windows 10 Start Menu

Microsoft's first anniversary update has broken many peripherals and applications. Leo says that since it's more difficult to roll back now that the Windows 10 deadline has passed, it comes down to waiting for your device or application to fix the issue with a new update or driver. Leo says that Microsoft should take a page from Linux and have a stable version when their updates start crashing systems.

The chatroom also says that Microsoft has reduced the rollback window from 30 days to 10 days. Leo says that still should be enough to determine if you like Windows 10 or not.

Free Upgrade Period for Windows 10 Has Passed, but There Are Exceptions

Episode 1309

Microsoft Windows 10

The general public deadline to get Windows 10 has passed and if you want to upgrade now, it'll cost you $129. However, if you are reliant on assistive technologies like screen readers, and have to wait for those to be upgraded, Microsoft will give you some extra time to upgrade at no cost. Microsoft will update the OS two or three times a year from now on. The first big update is coming next week on August 2nd.

Why can't I get Skype to work on my Mac?

Tony from Buffalo, NY

Episode 1308

Tony is having issues with Skype and his Mac. Leo says that he can delete Skype, redownload, and reinstall it. That's how Chris Marquardt got it to work. Microsoft is making serious changes to it, though. The chatroom says that there's a Tech Note in Skype support that says to be sure the OS is up to date, along with Quicktime. Leo says to just delete it and redownload and install it. It's probably a localized issue.

Microsoft to Redesign Skype

Episode 1307

Microsoft has announced that they will be replacing the peer to peer voiceover IP scheme in Skype with a native server that will route the traffic in a more traditional way. And in doing so, they promise a “lighter, faster and more responsive UWP app for Windows 10, Skype for iPhone, iPad and Android." But it'll be a bumpy ride for Mac and Linux users, and even Windows phone users, until they do. Leo says that Skype has been improving in it's quality of late and it could be that Microsoft's tweaking of the code is a good thing.

Why does it take so long to get Windows 7 updates?

Warren from Haymarket, Virginia

Episode 1302

Warren is a Windows 7 user who doesn't want to upgrade to 10, and he's frustrated that it takes so long to get updates. Leo says that they're supposed to have fixed that by now. Warren says that in theory they did fix it, but in reality it isn't fixed. It requires installing a service pack that doesn't really address the issue and several other things. Is Microsoft trying to frustrate us into upgrading? Leo says that's a conspiracy theory. He'll need the rolled up service pack update.

Microsoft Announces Xbox One S at E3 Gaming Conference

Episode 1298

Microsoft Xbox One S

Microsoft announced a new Xbox One console at the E3 Gaming Conference this past week. It's called Xbox One S, and the "S" stands for slim. If anything, this will be a good way to get one of the new UHD Blu-ray players. The current crop of Blu-ray players are 1080p, but now with 4K TVs becoming more common, the UHD Blu-ray players will be more sought after as well. There has been 4K content available for streaming, but it's highly compressed and isn't the best example of how 4K can look.

Why did my computer upgrade to Windows 10 without my permission?

Episode 1290

George from Santa Monica, CA
Microsoft Windows 10 upgrade

George's Windows machine force upgraded to Windows 10. Microsoft says that upgrading to Windows 10 is "normal behavior" when Automatic Updates are turned on. That will update critical updates by default. There's also 'Recommended Updates' which is also set to automatic by default. Windows 10 was set to be a recommended update, which is why it happened on George's PC.

Why does my Dell keep shutting itself down while in use?

Episode 1288

Mike from Cerritos, CA
Windows 10 Start Menu

Mike has been having issues with his Dell Inspiron shutting itself off while he uses it. This started happening after he updated to Windows 10. One thing that Windows 10 has problems with is power, sleep, and hibernation. Mike might try disabling those settings in the Power Management control panel. The freeze up and shut down while he's working shouldn't be happening though, and it could be a driver issue. Leo suggests Mike try reinstalling Windows 10, because sometimes an upgrade over top of an old operating system can go wrong. He should back up all of his data first.