malware

Why do I keep getting malware notices on Facebook?

Facebook Headquarters

Episode 1418

Myrna from Twin Peaks, CA

Myrna got locked out of Facebook when she had to reset her account due to malware. Leo says that's Facebook's latest technique for protecting the social network against malware. But like all antivirus utilities, there sometimes can be false positives that can trigger the lockdown. Myrna even ran her own scan with ESET. Leo says that's why he doesn't like antivirus software.

What are my options for resetting my Windows 10 PC?

Windows 10 Start Menu

Episode 1415

Ray from LaGrange, GA

Ray got malware, so he backed up his computer and is wondering what his options are for resetting Windows 10. Leo says there are different levels of reset in the Windows 10 recovery menu. If he selects "Reset This PC," it will wipe out everything including his personal data and applications. If he chooses "Fresh Start," it will install a clean copy of the most recent version of Windows and uninstall any applications that didn't come with Windows, and will preserve his user data. This will probably get rid of most malware.

Was I hacked through Facebook?

Facebook

Episode 1415

Myrna from Twin Peaks, CA

Myrna got a notification that she needed to run special software in order to get back on Facebook. Leo says that chances are good that Myrna downloaded a virus. She has to be careful when responding to popups. They're usually "phishing" scams designed to get her to run a scan or download software. It's a red flag that they're going to break into her system and use it. Since Myrna fell for it, the only safe thing to do is back up her data, format the hard drive, and reinstall Windows from a known, good source.

Kaspersky AntiVirus May be Linked to Russian Spying

Kaspersky Anti Virus

Episode 1408

The news came out this week that Kaspersky AntiVirus may be linked to Russian spying of both the Russian Government and the FSB. Kaspersky has responded by offering free antivirus in the hope that people will see that as a legitimate solution. Leo wants to know if anyone will use it. It could contain time released malware that could wreak havoc.

Read more at forbes.com.

How can I stop getting malware?

Episode 1404

Steven from Los Angeles, CA

Steven got a virus on his computer and it keeps coming back. The tech says they are getting into his computer through his IP address. Leo says that they don't know what they're talking about. He can't get it that way and if they're trying to sell him software to fix it, then he needs to find a new technician to repair his computer.

Leo suggests trying Geek Squad at Best Buy. They're a good place to start. At least it's a technician that's local, that he can visit. But at the end of the day though, his best defense is his online behavior.

Petya is the Latest Ransomware Scam

Episode 1400

Petya is the latest ransomware hitting millions of computers around the world. Most infected computers are in the Ukraine, where "patient zero" is believed to be. From there it branched out to Russia, Poland, Italy and Germany. It takes advantage of the same flaws in Windows 10 that WannaCry did. Fortunately, it hasn't really hit the U.S. yet, but we'll see more infections as time goes on. Our CIA intelligence service discovered it and didn't say anything because it could use it to spy on others.

Why is my browser typing strange text?

Keyboard

Episode 1398

Jeff from Apple Valley, CA

Jeff is getting strange random key strokes appearing in his browser bar. Leo says to try a different browser. Windows comes with both Edge and Internet Explorer. If it happens in both browsers, it could be a failing keyboard. Jeff should unplug his keyboard and try a new one. If he still has the issue, then it's a Windows problem, which could be malware or a browser hijack. He could try resetting his browser first. If that solves the problem, then he's fine. If not, then it may be that he'll need to reinstall Windows from a known good source.