Waxman sometimes logs into his bank with his iPhone and is concerned about malware. Apple must approve all apps in the app store, so there aren't viruses to warrant needing an antivirus program. The apps are also segregated with no data sharing between them. So it's a pretty closed system. Android, by contrast, allows for the sale of antivirus apps because it's pretty wide open. The bigger issue is the wireless networking that he's using. But the bank data is encrypted, so there's no real issue.
Jerri has been getting emails saying the messages she's sending are spam and are being bounced back. Leo says Jerri got "spoofed," and spammers are using her email address in the return so they can't be traced back to them. The good news is that sooner or later, spammers will rotate Jerri's email out in favor of someone else.
Pat is concerned about key loggers being installed onto his computer. What software can he get to prevent it? Leo says any good antivirus, like Eset's Nod32 will look out for that stuff, but it won't protect him against his own behavior. He could easily get a malicious email from someone he knows who got infected, and end up with malware. He should keep Automatic Updates turned on in Windows, too.
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Ellen's son is a gamer and he's run into an issue with Internet explorer. Leo says at 14, he probably went to somewhere he shouldn't have. Now she has to do a restore, but she has no restore points. Leo says that's a common thing that hackers will do. They erase all restore points to prevent you from doing just that. Leo says that if she has a backup on a separate hard drive, then she could restore from that. She tried and got a blank screen, though. Leo says that the bad guy could've gotten access to that hard drive as well, but he says it could also just be a failed restore.
John has a Windows 7 PC and is worried that if he gets bit by CryptoLocker, he will lose his backups. Leo says that Carbonite has "versioning" which means it backs up different versions of his data. If his current copy is affected, he can always delete his data and restore from Carbonite. It's not a substitute for protection and behavior, but it's a good last line of defense. If he gets the virus, it's important to also wipe the hard drive, reinstall Windows, and run updates.
Karl got bit by the FBI Moneypack virus. Leo says that he will be able to get rid of it, but he may need to go to a professional. The chatroom says that this Neowin article outlines how to get rid of ransomware. Once he gets back into his computer he should backup his data, format the hard drive and then reinstall and update Windows.
David would like to get his iTunes library onto his Android phone. He took Leo's advice and got DoubleTwist. The issue he's having is that there's some adware on DoubleTwist which is causing problems. Leo says that AntiVirus doesn't perceive options in software as Malware if he chooses to accept the download. What he needs to do is refuse the installation of the toolbars for adware that come with it. It won't affect the installation of the software itself. Don't rush through the installation.
Steve Gibson joins Leo to talk about a dangerous new virus called CyptoLocker. Steve says an alarming number of people are falling victim to it. CyptoLock locks out all user data files and uses strong encryption on them. Leo calls it ransomware, but this is at a new level. If you get bit, they will demand $300 from you in USD, Euros, or even BitCoin. You'll have 72 hours to send them the money and if you don't, they delete the key and your data is useless. There's no guarantee that even if you pay it, you'll get your files back.
Leo says that there's a new virus going around that is actually really well written and difficult for antivirus to detect. If you get it, it will encrypt all of your data, and will require you to pay to get the encryption key. Leo wants to remind everyone to update not only your OS, but also other software such as Adobe Flash, Adobe Reader, and anything else you use that can be easily corrupted by malware.
Joe keeps getting an annoying popup, and he has no idea where it's coming from. Leo says that popups usually come from installing a tool bar. Often, installing shareware will come with an additional "payload" because users didn't uncheck and disable it from installing. Leo calls it "sneakyware", because it slips by the user when they're installing something.