Eva has a MacBook and it's running out of storage and she doesn't know why. Leo says to get the program Disc Inventory X. it will show what's using space in color coded sectors and whether she can safely delete it.
David's 2010 MacBook Pro has OS X 10.6.8 and some sites don't support older versions of Safari on Snow Leopard. Leo says that David may need to upgrade his OS. But the question is, can he? The latest update says you can't update to Sierra unless he has 10.7 or later. So he needs Lion. He can't upgrade straight to the latest version. So search the app store for OS X Lion. Here's where - https://itunes.apple.com/us/app/os-x-el-capitan/id1147835434?mt=12.
Dale is having issues with his old Mac Pro tower. He got a new Ben Q monitor and he has an intermittent problem where the boot up takes a long time before getting to the login page. Leo says that when you power up a computer, it has what's called a Power On Self Test (POST). Leo says it could be a monitor thing. A faulty cable or loose connection could cause it. Sometimes a USB device can hold you up. So try unplugging all your USB devices and see if it makes it faster. If so, then you have a flakey USB cable or device.
Brad says every time he tries to upload his photos to Google Photos, his Wi-Fi fails. Leo says that turning his Wi-Fi off and on could help as it renews the "lease" on the router with a new IP address. Something inside the Mac's network settings could be messed up, and renewing the lease can fix it.
It could also mean that the computer has lost contact with the router. He should reset his AirPort and update the firmware. That chatroom says it may be Google Photos that's causing the issue as well.
Frank wants to play his Amazon music on his Mac. Leo says he can do that with the Amazon Music Player and create a kind of 'iTunes Match' thing on Amazon Music. They offer free storage of 25,000 songs before he'd have to pay.
Jeff would like to know how to speed up his Mac. Leo says to try starting up the Mac in Safe Mode and then go into the System Preference pane to see what's starting up in the background. Jeff can also try zapping the PRAM (Command + Option + P + R). That can make it run faster. He should also browse his System Extensions folder.
Jeff should log into his unused Administrator account and see if it runs faster. If it does, then he'll know something is running in his account that's slowing it down.
Frederick uses an open access port with his iPhone but it always asks him to sign in. Leo says that's called a captive portal, which is done when using a hotspot. He needs to activate the portal. He should point his browser to 220.127.116.11. Or he can choose to "forget" the Wi-Fi access point. That will reset it and then he can sign back in. Leo actually recommends getting a travel router like the Tiny Hardware Firewall to protect him.
When Apple released macOS 10.12 Sierra, it changed the way it handles your data. Instead of keeping the "Documents" and "Desktop" folders on the Mac locally, it added those locations into iCloud. Since Apple only gives you 5GB of cloud storage for free, you would need to buy more storage to storage more files unless you turn that feature off.
Daniel is looking to get a MacBook Pro for video and music editing. Leo says that Macs are excellent for that, and Final Cut is a popular editing tool. But for Leo, the Touch Bar doesn't really work and is an added expense for no good reason. The lower end MacBook Pro isn't really power enough for editing a feature, though.
Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.