Frank wants to play his Amazon music on his Mac. Leo says he can do that with the Amazon Music Player and create a kind of 'iTunes Match' thing on Amazon Music. They offer free storage of 25,000 songs before he'd have to pay.
Jeff would like to know how to speed up his Mac. Leo says to try starting up the Mac in Safe Mode and then go into the System Preference pane to see what's starting up in the background. Jeff can also try zapping the PRAM (Command + Option + P + R). That can make it run faster. He should also browse his System Extensions folder.
Jeff should log into his unused Administrator account and see if it runs faster. If it does, then he'll know something is running in his account that's slowing it down.
Frederick uses an open access port with his iPhone but it always asks him to sign in. Leo says that's called a captive portal, which is done when using a hotspot. He needs to activate the portal. He should point his browser to 188.8.131.52. Or he can choose to "forget" the Wi-Fi access point. That will reset it and then he can sign back in. Leo actually recommends getting a travel router like the Tiny Hardware Firewall to protect him.
When Apple released macOS 10.12 Sierra, it changed the way it handles your data. Instead of keeping the "Documents" and "Desktop" folders on the Mac locally, it added those locations into iCloud. Since Apple only gives you 5GB of cloud storage for free, you would need to buy more storage to storage more files unless you turn that feature off.
Daniel is looking to get a MacBook Pro for video and music editing. Leo says that Macs are excellent for that, and Final Cut is a popular editing tool. But for Leo, the Touch Bar doesn't really work and is an added expense for no good reason. The lower end MacBook Pro isn't really power enough for editing a feature, though.
Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.
Adam is thinking of making an image of his hard drive using SuperDuper, then putting it on an external hard drive and boot from it on another computer. Leo says he can do it, but the problem is he'd be using the operating system from different hardware. It could actually work, though, so he can attempt it.
Arnie created a passport photo with a PDF program and now he can't print it unless he pays for it. So he did, but now he can't print anything in PDF unless he uses that PDF maker because it uses Adobe Acrobat. Leo says to get rid of it! He can print directly from preview in the Mac. He'll just need to drag the Adobe app into the trash. He'll also have to look in the startup folder and get rid of the startup files as well. He should search for his root system folder and his account folder. He can even use Spotlight search and look for "Adobe."
When you plug a drive that's been formatted for Mac into a Windows PC, you may find that it isn't readable. This is because Mac uses the HFS+ format natively, whereas Windows uses ExFAT or NTFS. One simple way to make the drive readable on both platforms is to format it to ExFAT, which both operating systems can understand. This will erase all contents on the disk, however, so you'll need to transfer those files to a safe place first.
If you can't reformat the drive, there are programs available that will make it possible to read a HFS+ drive on a PC:
Luis has a second generation Mac Mini and the hard drive crashed. The repair techs want to charge him $350 to replace it. Leo says that's nuts, and he can do it it himself. Macs require special tools to open it up, though, because they use friction to keep things together.