Jonathan's external Blu-ray burner for his laptop has just died. Are there any good external Blu-ray burners for Mac? Leo says that just about any Blu-ray burner would work, if he could find software to drive it. Apple doesn't sell one because they don't want to support Blu-Ray burners due to privacy issues.
Operating systems can sometimes be very vague when it comes to identifying used and free space on a computer. If you've ever seen the "other" category taking up a large percentage of space on your hard drive, then this should help clear that up.
Bill's Dashboard icon has disappeared from his old iMac. Leo says he can drag an icon out of the dock accidentally in the older versions of OS X. It's easy enough to put it back by going into the Applications Folder, and dragging it back into the Dock. It'll create an alias for it and set it back where it needs to be.
Leo says this is a common problem on the iPhone as well. There are some programs that will help him see what is using up his storage, and should tell him more than just "other." Leo recommends Disk Inventory X. It will show him a graphical display using big colored blocks, and he can click on the blocks to see what is using up that storage. Leo would guess this "other" storage could be temporary files. It could also be stuff he deleted, that hasn't been completely deleted yet.
Apple's latest operating system, Mac OS 10.11 "El Capitan" is now available. With any new operating system, if you rely on your computer for work, it's always best to wait to ensure that it will work for everything you need. A good rule of thumb is to wait until the second update after the release.
Michael wants to add a few additional monitors to his Mac Pro but the HDMI connectors aren't working. Leo says it's odd that the HDMI can't be used in conjunction with the Thunderbolt connector, but that could be. He should check out this tech note from Apple.
Jay's Mac Mini is starting to crash every 4 hours. What can he do? Leo suspects overheating. It's pretty small, and they do get pretty hot. He could try opening it up, but he'll need a "spudger" to do that. He should probably take it in and talk to a genius.
Matthew wants to transfer old files from his old computer to his new computer. Leo says that Matthew can use an ethernet cable, Firewire or even Thunderbolt and put the old computer into "target disk mode." This will treat his old Mac as a hard drive that will mount on the new Mac. Then it's just a simple drag and drop of his files.
Jenny's granddaughter needs a new computer because hers is about 7 years old. Leo says before she looks to buy a new computer, she could try reinstalling the operating system. It's probably free for her and it would make her computer faster. But at the end of the day, it sounds like her granddaughter wants a new computer. Leo believes that Apple is going to announce new laptops in October, so if she can wait, it'll be worth waiting for. Apple doesn't really raise prices with new computers, they just improve performance.
Jay's Mac Mini keeps hibernating on him. Leo says that there's a great app called Caffeine that will keep the Mac Mini from sleeping. It's free. But Leo also recommends updating his OS in order to fix the flaw that causes that. Hot Corners will also help.