Since Apple is retiring iPhoto, she is worried about all her albums. What's a good alternative that will allow her to preserve those albums and keep using them? Leo says that Apple's new Photos app will be available for both iOS and OS X. And it'll be comparable to iPhoto and Leo suspects that it'll have all the same functions as iPhoto when it comes out next January. Until then, there are other choices. She can turn on Google Plus' automatic photo upload, which is essentially Picasa with various new features including AutoAwesome.
Jeff's Mac got stolen and he used Find My Mac to get it back. Meanwhile he used the remote wipe to wipe it. How can he get his data back? Leo says that Apple did a great thing with a system lock and remote wipe. But how does he get his system lock pin code? Leo says Jeff needs to call AppleCare and he'll probably have to bring it into an Apple Store to fix.
Dennis installed the OS X Yosemite beta on a separate hard drive, which has been working great. Now he wants to make a bootable image of his current Mavericks installation to a USB key. Leo says OS X has a boot manager built in, so he can hold down the option key while booting up and choose which operating system he wants to start up in.
Ooma needs a new computer and she's heard that Quickbooks and Excel doesn't work well on Mac. Leo says that there is a Mac version of Excel, and there is an online version of Quickbooks, but it's better to use in Windows.
Will Windows 7 be supported for awhile? Leo says yes. Microsoft will support it until at least 2020 for extended support, but Microsoft will end mainstream support in January 2015. Security wise, they will support it through 2020. Leo also says this is why Microsoft is pushing Windows 8 hard. Windows 9 is next year, too. But Ooma has until 2020 to change OS.
Jeff is looking to get a MacBook Pro for college and he's wondering if there's a difference between the dual core and quad core processors. Leo says that quad core is more about speeding up rendering times than anything else. The higher end 15" model uses an NVidia Iris Pro GPU, which would be a more noticeable difference from the lower end models.
Bob has a MacBook Pro from 2011 and wants to know if there's a new model coming out. Leo says that 2011 MacBook Pros were subject to a recall, so Bob should check that out first.
Should he upgrade his computer with an SSD? Leo says that's a good idea and he advises getting the Mercury SSD from MacSales.com. They're 1 to 1 compatible with the Mac. He should make sure his SATA Bus is fast enough, though.
Kathy thinks her Mac got hacked. She gave a support line remote access to her Mac and she's worried she got hacked. Leo says that if she didn't give them her credit card, chances are she's OK. But if she wants to be sure, she can download Little Snitch. It'll observe her computer activity and let her know if it does phone home or let someone remotely access it again. She should also turn on her software firewall.
Marie had someone set up her router, and she needs to get the Wi-Fi password to set up a new printer. Leo recommends taping a piece of paper with the Wi-Fi password to the router next time so she won't forget or lose it. She can reset the router by powering the router down or unplugging it, then pressing and holding the little reset button for about 10 seconds, then when she starts it back up she can configure the router. But this would require her to set up a new password and reset all of the devices connected to it.
Ted is looking to replace his hard drive in his MacBook Pro. Leo has done that with all his laptops, replacing them with SSDs. It can be a challenge to replace the hard drive, depending on what model MacBook Pro he has. The modern MacBook Pros are a bit easier, although the screws are tiny and of difference lengths. Once he has opened it up, replacing the hard drive is pretty straight forward.
Microsoft pioneered public beta tests of operating systems, but once it expired, you would have to reinstall it. Apple gives away OS X, so there's been little incentive to get people to try it. Leo says that the new look of OS X is flat and the features are very good. Should you install it? It's safe to install, and it's very mature, but Leo's in no hurry.