Rick is having trouble getting his iCloud Drive to sync. It just keeps searching. Leo says that Apple historically has had issues with its network and with sync, and nobody really knows why. That's a good reason to not only rely on it for backup. That's why Leo has third party solutions like the File Transporter.
Mike called to ask Leo if he should put any money into his five year old MacBook or just upgrade. Leo says that it's high time to upgrade to a new Mac since he's going to want to move forward with Yosemite. If he can afford a new one, that's the best option. The connectors of a laptop can start going out after that time.
Patrick needs to get his wife a new laptop. He's thinking of switching to a Mac. Leo says it depends on if she needs Windows for some of her school work. If not, then Macs are ideal because of their security, especially when surfing the web.
Patrick should know that MacBook Airs do not have Retina screens. MacBook Pros are a better choice generally. The MacBook Air 13 is the best for battery life, though. He should get the largest hard drive and most memory he can. Have her look at the screen to decide which one is best for her.
If you're experiencing a dramatic slowdown on your Mac or PC, you may be able to track down the culprit by using a process monitor. This will show you all of the programs and processes currently running on the computer, and how much of your system resources those processes are taking up. If you close out of all programs and still see a process taking up nearly 100% of the system resources, you'll know what's causing the issue. Then you can Google the name of that process and find out how to get it under control.
Tamara is frustrated because iHeartRadio has stopped working on one laptop while it works fine on another. It works on 10.5.8, but not on 10.9.5. What gives? She talked to AppleCare and they've said that something is broken in the most recent version of Apple Safari. Leo advises using Chrome because iHeartRadio uses Flash.
Walter wants to know if his Mac is covered under the recall. Leo says if he runs Mavericks or Yosemite, he can go into "About this Mac" and look at the last tab. It will search his serial number and tell him if his Mac is qualified under the current recall for video issues. Leo also thinks his issue could be a bad ribbon cable or screen. If that's the case, then repairs need to be made. But check for the recall first.
Jay would like to replace his hard drive in his Mac Mini. What hard drive should he get, and where should he buy it? Leo says that these days, all hard drives are pretty much the same. Leo advises getting an SSD though. They're becoming quite resilient, are lasting longer, and the price is dropping.
If he's looking to get a spinning drive, Leo advises going to Other World Computing. They specialize in Apple replacement parts and even offer videos on how to do it.
Les is interested in Touch ID and how it can be used with laptops. Why hasn't Apple integrated this into computers yet? Leo says that Touch ID is a great new feature in the iPhone, and a better fingerprint reader is coming to the Samsung Galaxy S6 too. But if Apple doesn't see a market for it on a computer, they won't offer it. But if they notice others doing it, then Apple will swoop in and do it better.
Some are using the Knock app, but Leo's had mixed results with it. The chatroom says the Mac ID app will do it.
Pete has a 2013 Mac Pro and he's trying to dual boot in Windows with BootCamp, but it won't work. Leo says it's probably a driver issue. When using BootCamp, it loads Apple's drivers. If the drivers are bad, then the OS can't talk to the hardware. So if Apple doesn't have drivers for his version of Windows, he's out of luck.
Running Windows virtually is another story. A virtual app like Parallels can act as a middle man that 'tricks' the OS into believing it's a Windows machine.
Uninstalling a Mac application seems like an easy task -- just drag the icon from the Applications folder to the trash. This doesn't get rid of all of the files associated with that application, however. It might not always be necessary to get rid of all of an app's remnants, but if you're trying to reinstall an app that isn't working properly, you may need to take some extra steps first.