Adam is thinking of making an image of his hard drive using SuperDuper, then putting it on an external hard drive and boot from it on another computer. Leo says he can do it, but the problem is he'd be using the operating system from different hardware. It could actually work, though, so he can attempt it.
Arnie created a passport photo with a PDF program and now he can't print it unless he pays for it. So he did, but now he can't print anything in PDF unless he uses that PDF maker because it uses Adobe Acrobat. Leo says to get rid of it! He can print directly from preview in the Mac. He'll just need to drag the Adobe app into the trash. He'll also have to look in the startup folder and get rid of the startup files as well. He should search for his root system folder and his account folder. He can even use Spotlight search and look for "Adobe."
When you plug a drive that's been formatted for Mac into a Windows PC, you may find that it isn't readable. This is because Mac uses the HFS+ format natively, whereas Windows uses ExFAT or NTFS. One simple way to make the drive readable on both platforms is to format it to ExFAT, which both operating systems can understand. This will erase all contents on the disk, however, so you'll need to transfer those files to a safe place first.
If you can't reformat the drive, there are programs available that will make it possible to read a HFS+ drive on a PC:
Luis has a second generation Mac Mini and the hard drive crashed. The repair techs want to charge him $350 to replace it. Leo says that's nuts, and he can do it it himself. Macs require special tools to open it up, though, because they use friction to keep things together.
Dave feels like his computer is possessed. After awhile, it just goes crazy on him. It's an old Mac and runs OS X Lion. Leo says that the problem may be a messed up keyboard or mouse. A 10 year old mac is long past the time to get a new one and there's new refreshed Macs coming next month. He can also get a refurbished one from Apple and save a few hundred bucks.
Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at asus.com. Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.
Brian has the iPad Pro. He is now all Apple and his boss has made him the expert for all things Mac. Leo says that Apple has quite a bit of information online. iTunesU is a great place to start and it's free. He should also look at MacPorts or HomeBrew. Since Brian is a Linux guy, and under the hood OS X is essentially BSD, he'll be right at home.
Jay has backed up his iPhone and installed the iOS 10 Beta. He's having issues with iCloud sync with his iPad and Mac, along with the universal clipboard. Leo says that a beta version will always have some things that don't work. Leo suggests restarting everything to see if they sync back together. He also should make sure everything is updated to the latest version. Being on the same Wi-Fi network also helps.
Tony is having issues with Skype and his Mac. Leo says that he can delete Skype, redownload, and reinstall it. That's how Chris Marquardt got it to work. Microsoft is making serious changes to it, though. The chatroom says that there's a Tech Note in Skype support that says to be sure the OS is up to date, along with Quicktime. Leo says to just delete it and redownload and install it. It's probably a localized issue.
Tanner is into racing and although he has Verizon at home, he still can't get the live racing feed unless he's a mobile subscriber. They want customers to double dip and because they have deals with other broadcasters, they can't just let them have it all with a FIOS subscription.