laptops

How can I securely wipe a computer hard drive?

Episode 1490

Julie from Valencia, CA
Hard drive

Julie recently lost her job after 25 years, and now she has to return the laptop she used. She needs to wipe it first, though. Leo says that laptop is company property and everything on it belongs to them, even if she has personal things saved on it. There is no way they can prevent her from doing it, but Leo advises talking to an attorney before she does.

What laptop should I buy for college?

Episode 1489

Jeremy from Hisperia, CA
Lenovo T480

Jeremy is going to college and wants to buy a new MacBook laptop. Leo says he should wait until after June 4th, because Apple's Worldwide Developers Conference is happening and they're rumored to be announcing new MacBooks. Leo adds that he would have a broader range of choices going with Windows, and it may be a good idea to contact his college and see what they support, especially if he's in a field of study that is focused. If price is an object, he should get a better computer with a smaller hard drive, but it should be at least 256GB SSD.

What new tech toy should I buy?

Episode 1486

Scott from Orange County, CA
LG OLED B7A

Scott wants to buy a new toy with his tax refund. What's coming that he should buy? Leo says that the Worldwide Developer's Conference is one event coming next month, where Apple could announce something new, and we're expecting new laptops. Especially MacBooks, which weren't all that great the last time. There's also some great Windows computers coming that may be worth it. Facebook didn't really have anything new, just new ways to mine user information. Augmented reality is still a way's off. This may be the time to get a new 4K HDR TV, though. Prices are really dropping.

What should I do with a lemon Microsoft Surface tablet?

Episode 1484

Erin from Santa Clarita, CA
Microsoft Surface Tablet

Erin is on her fourth Microsoft Surface tablet and it keeps failing on her. Microsoft keeps replacing it, but she's nearing the end of her warranty and is worried that once it passes, she'll out of luck. Rich says he's had a similar issue and he's read that this is a more widespread problem. Depending on how she paid for it, some credit cards have an extended warranty. But she'll also have lemon law protection.

Why is my laptop screen blank?

Episode 1477

Sam from South Williamsport, PA
Keyboard

Sam was printing up his son's graduating announcements and his cat walked across the keyboard and now the computer is blank. What happened? Leo says that there is a button on the keyboard that can turn off the screen. It's probably one of the function keys that was triggered to make the laptop look for an external screen. From the chatroom - here's an article on the subject. He can also program those buttons, so it may be a good idea to disable it.

Is a stuck pixel covered under my laptop warranty?

Episode 1472

Kip from Colorado
Dell XPS 15

Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.

Leo Got the Samsung Galaxy S9 and HP Envy X2

Episode 1471

Samsung Galaxy S9+

This week, Leo got the Samsung Galaxy S9. Not only does it have one of the best cameras ever, DxOMark says the screen is practically perfect in every way. Leo also says he's pleased that the fingerprint reader was finally put in the right place. But what's strange for him is that there's not much difference between the Galaxy S9 and the Note 8. It may have a faster processor and is slightly smaller, but they're practically the same.

Can I get a laptop with a DVD player built in?

Episode 1469

John from Montana
Lenovo 17" laptop

John wants a device for watching DVDs with a large screen. Leo says that optical media have disappeared and large screen laptops are rare as well. Dell and Lenovo still sell 17" laptops, though. But he won't have a DVD drive with it. He could get an external DVD drive. They're cheap and he can plug it in when he wants it. Leo also recommends getting a larger external monitor. He should just use external peripherals when he wants to watch DVDs. That will give him the best of both worlds.