laptops

Why doesn't Dell support Windows 10 on my laptop?

Episode 1270

Richard from Del Rey Beach, FL
Microsoft Windows 10 Start Menu

Richard has a Dell computer and he upgraded to Windows 10. It didn't work too well, though. It turned out that Dell doesn't support Windows 10 on his computer even though it qualifies. He downgraded back to Windows 7. Leo says that there's some hardware on the laptop that they think doesn't have a Windows 10 driver. But if Microsoft says it's ok, it should be ok. Leo recommends trying it again. Leo says that Microsoft is out of control in trying to get people to upgrade to Windows 10, though. They've even added it to the recommended updates portion of Windows update.

Is a Chromebook good for VPNs?

Bruce from Irvine, CA

Episode 1265

Bruce does a lot of writing and traveling, and he's wondering if a Chromebook is a good option or should he bite the bullet and get a Surface Pro. Leo says that if you don't really need all that functionality, a Surface may be overkill. The Chromebook, by contrast is ideal for what Bruce does. It's secure, You backup your data to the cloud, and it's ideal for VPNs, which is what Bruce needs.

Why did my laptop keyboard stop working after upgrading to Windows 10?

Mark from Brooklyn, ON

Episode 1253

Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.

What laptop should I get for video editing?

Nan from La Crescenta, CA

Episode 1248

Nan is looking for a laptop to do Photoshop and video editing. Leo says that this will depend on how advanced the video editing is. Many will harness the graphics processor to do most of the heavy lifting, while others will just rely on the computer's own processor to do it. Some laptops don't have a dedicated GPU. Nan will want a higher end laptop, but that also impact battery life.

What computer should I buy?

Episode 1243

Dave from California
Apple iPad Air 2

Dave needs a new computer for Christmas. He's thinking of going with a tablet that will have its own internet access and drop his broadband at home. Leo says that iPads and Chromebooks aren't usually desktop compatible, but he could get them with 4G/LTE internet. But that's really only practical if he'll be moving around a lot.