Walter's sister had a Windows 7 laptop that hasn't been connected for a few years. When he connected it, the automatic updates didn't install. Leo says that she's so far behind, it'll take a half day to get all the updates, it'll probably have to be updated manually. Walter should check for updates and then install all the updates that pop up. He doesn't have to install the optional updates though, just the critical ones.
Virginia bought an Asus laptop -- did she do the right thing? Leo says that Asus makes really good hardware but she's right to question it if she was convinced to buy it by a salesman seeking commissions. But Leo says that Asus makes very credible hardware.
Leo says that Virginia may have too much computer for her needs. He advises she take the laptop back and get a Chromebook. It's far more secure, easier to use, and will meet her needs. Asus actually makes a really good one.
Grandma Julie called a few weeks ago and Leo advised her to get a MacBook Pro for her grand daughter. Leo says that the 13" version would last her all through college. But it may be a good idea to go to the Apple Store and check which one she likes best. There's also the MacBook Air, which is a nice light version. In the middle is the standard Macbook with Retina, but it's a bit pricey. Leo has a 13" that he carries around and it's not bad. The Retina display is beautiful.
Dale has a six month old Dell that is a lemon. Leo says that there is a computer lemon law in California, and if he's had to have it repaired several times, it's protected by the Magnuson-Moss Warranty and Consumer Protection Act. Leo says to restore the laptop to the original state and tell them he's done that several times. Then demand for it to be replaced. Intermittent problems are frustrating and can effect processor, RAM, power supply, etc. Overheating due to faulty fans can also cause this.
Linda wants a Windows laptop for doing Word documents, Excel spreadsheets, Quickbooks, and storing photos. Leo says any Windows laptop will be able to handle that, as those tasks aren't very demanding. She will need plenty of storage, though, for the photos. Linda doesn't mind if it's heavy, but she does want a big screen on it. It's basically a desktop replacement. She'd like to find something under $500, if possible. Leo recommends not going too far under $500, though.
Carla is looking to get a laptop for school, which she can have her textbooks on for under $1500. Leo says that an ultrabook like the Asus ZenBook with a 512GB SSD will be good enough. That will also give her room for music, movies and photos. She can get a less expensive laptop with a spinning drive, but an SSD is faster.
Roger has been working with developers on a social media platform through Drupal and he needs a new laptop to keep up with the workload. Roger says he needs something powerful. Leo says that processors have gotten so fast now, that pretty much any new laptop will be fast enough for just about anything he needs to do on the web. The issue is more about the storage, RAM, laptop size, battery life, quality of keyboard and trackpad, Windows or Mac, etc. If he gets a Core i5 processor, there's nothing on the web he can't run very fast.
John was going to get a used computer, but thought maybe a Chromebook would be a better option. Leo says the Chromebook is a great computer. It's only a browser based system and often, that is all you need. And plus, buying someone's used computer means you're buying someone else's problems. Anything in the Chrome browser can be done, including video editing. And the price is right at $250. You can't beat that. Samsung, Acer. The Pixel is one of Leo's favorites. Windows is way more than most people need and we should start to recognize that.
Beth's laptop display is acting up. She turned it on and the display went weird with the colors being off, and the orientation being portrait. Leo says it could be a corrupted video driver. It could also be the ribbon cable in the laptop hinge. It's a cheap fix, but she'll need a technician to repair it. Beth can plug in an external monitor to see if it works. If it does, then she'll know it's a faulty connection. She should ultimately take it in to someone for repair.