Chuck's wife has a Windows 10 computer that keeps going into airplane mode. He has to go to a restore point just to get it connected. Leo says that there is an airplane mode key -- F2 or the Print Screen key -- and if he accidently hits it, it will put his laptop into airplane more.
Joe used to run the mobile division of IBM. He lead the charge to develop the Butterfly keyboard, which opened up the keyboard to be a full sized keyboard and then close back up when you closed the laptop. It was pretty slick and became the highest selling product in IBM history. But it was really expensive and eventually dropped from sight.
Richard has a Dell computer and he upgraded to Windows 10. It didn't work too well, though. It turned out that Dell doesn't support Windows 10 on his computer even though it qualifies. He downgraded back to Windows 7. Leo says that there's some hardware on the laptop that they think doesn't have a Windows 10 driver. But if Microsoft says it's ok, it should be ok. Leo recommends trying it again. Leo says that Microsoft is out of control in trying to get people to upgrade to Windows 10, though. They've even added it to the recommended updates portion of Windows update.
Barry bought a Microsoft Surface Pro 4. Leo says to update it right away if he hasn't. It solves a lot of problems. Barry did that, but his battery life is terrible. He's determined that it's Skype and it keeps trying to connect. Leo says to be sure to get the firmware update. That will improve power management.
Bruce does a lot of writing and traveling, and he's wondering if a Chromebook is a good option or should he bite the bullet and get a Surface Pro. Leo says that if you don't really need all that functionality, a Surface may be overkill. The Chromebook, by contrast is ideal for what Bruce does. It's secure, You backup your data to the cloud, and it's ideal for VPNs, which is what Bruce needs.
Chris wants to know if he can replace the processor in his laptop. Leo says no. It's soldered in. Laptops aren't designed to be upgraded.
Anthony wants to increase the RAM in his laptop. Leo says that he can do that with a special SO DIMM RAM, but he'll need to find out if he can. He can go to iFixit and look it up with their online manuals. Once done, he can go to either Kingston.com or Crucial.com and use the RAM picker to find out what RAM he'll need for it.
Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.
Nan is looking for a laptop to do Photoshop and video editing. Leo says that this will depend on how advanced the video editing is. Many will harness the graphics processor to do most of the heavy lifting, while others will just rely on the computer's own processor to do it. Some laptops don't have a dedicated GPU. Nan will want a higher end laptop, but that also impact battery life.
Dave needs a new computer for Christmas. He's thinking of going with a tablet that will have its own internet access and drop his broadband at home. Leo says that iPads and Chromebooks aren't usually desktop compatible, but he could get them with 4G/LTE internet. But that's really only practical if he'll be moving around a lot.