Jethro bought an old Apple G4 Cube and wants to turn it into a media server. Leo says that he can't run iTunes on it, but he could run Linux and get a program that runs an iTunes compatible media server. As long as the music he has doesn't have copy protection, he should have no problems at all. Any copy protected stuff can be replaced by signing up for iTunes Match, which is $25 a year, and he'd really only need to do it once.
Chris upgraded to OS X Mavericks, and iTunes is now crashing a lot. Leo says that Mavericks is hit and miss. Leo recommends uninstalling and reinstalling iTunes and Quicktime. This will often solve it. If not, then Leo recommends backing up his data, then wiping the hard drive and reinstalling the OS.
Pat keeps getting an iTunes error on his older Mac running Lion saying that it can't "allocate memory" when trying to sync to his iPad. Leo says that may be due to the version of OS X that he's using. But if he's using at least OS X Lion, then it should be OK.
RJ is looking to upgrade to his first smartphone. He has an old Apple Computer running Snow Leopard. Leo says that since RJ is in the Apple universe, the iPhone is probably the best option. It's certainly the most popular for Mac users. But for someone who has never used a smartphone, a Windows 8 phone is also a great option. It doesn't have as many apps, but as someone just starting out, he won't miss them. Nokia makes the best ones. Android may be a bit too much for a beginner, but that's the third option.
Todd would like to have separate Apple IDs for his kids. Leo says users can have up to 5 Apple IDs per credit card, but only two Apple IDs per device. iTunes allows 10 devices with 5 computers. Todd will have to remember to deauthorize them when he stops using a device.
Leo also says that he can have as many iCloud accounts as he wants, and that's good for backing up photos to Photostream. Todd can have a separate iCloud account for Photostream and then a separate Apple ID for purchases and iMessages.
Larry upgraded his MacBook Air to OS X Mavericks. He's turned on the firewall and File Vault, and used a separate account that isn't the admin account. Is there anything else he needs and will Apple push a notification when there's an update? Leo says yes, Apple will, then he can log into his Admin account and update.
Dennis goes overseas a lot and listens to both audio books and podcasts. He has an audio library now of several hundred books. But recently he's been unable to transfer purchases from his iTunes account. It requires him to erase his iPod to transfer them. Leo says that's copy protection nonsense. One thing Dennis can do is download them again from Audible.
Mike wants to know if there is any one service that can offer all his entertainment needs: music, movies, tv shows, eBooks, audio books, etc. Leo says that Apple and Amazon would probably be the closest, but the entertainment world is pretty fragmented between Netflix, Hulu, Amazon, Audible, and others. Leo says that people are basically used to the idea of paying several smaller fees a month instead of one large cable bill. The irony is, people aren't really saving anything, which was the main force driving cord cutting.
Beyonce released a surprise album with great success on social media sites. Each song has an accompanying video, and there were tons of photos shared on Instagram as well. But since the album was sold exclusively on iTunes the first week, other retailers including Amazon, Target, and other retailers are now saying they won't carry it. Walmart will be carrying it, however, because Beyonce was shopping there for Blue Ivy. She also was giving 750 $50 gift cards to people at Walmart. The album sold 600,000 units in the US first 3 days and 820,000 worldwide.
Ronny was having issues with his hotspotting feature on his iPhone 5, and when he took his phone in about it, they wanted him to backup to iTunes. He doesn't know the password for it, though. Leo says that the password for his backups is usually the same as the computer's password. If the company had set it, and he doesn't know what that is, he'll have to get the password from them.