Connie has her iTunes music on an external hard drive and once she's copied it over to the computer, she unplugs it and the music disappears. Leo says that's a preference issue in iTunes. She'll want to look where her iTunes Media folder is in the preference settings. iTunes may be looking for it in the external location.
Roland wants to know how he can print his playlist on iTunes. Leo says that iTunes can print either an album list, CD case insert or music list. There's not much choice of the format and he'll end up with a lot of data he may not want. If he could export it into a CSV and then insert it into a spreadsheet, he can choose what he wants.
To export the playlist, he should go to File > Library > Export Playlist. Choose plain text document. Then he can import that into a spreadsheet.
Mark has a music start up and he wants to be able to separate the explicit ones from the regular ones. But with thousands of songs, it's not practical to listen to all of them. How can he do it in a batch format? Leo says the metadata would be the key, if the MP3/AAC has an explicit tag in it. There's a program called MP3 Tag. Wikihow.com has an explanation of how to do this.
Bobbie has ripped all her CDs and is trying to sync them to her iPad, but they won't sync. Leo says it's likely that her iPad is full and just can't take anymore data. Leo says she can manually manage her iTunes music, or she can use playlists. That way she can replace her playlists as needed. She can also use iTunes Match, which for $25 a year, will enable her to stream music from the cloud. She could also get a device that supports Bluetooth or AirPlay. Then she can stream to her home theater or Bose system.
Jay wants to try out new apps, but how can he trust the developers, especially if he has to pay for it? Leo says he longs for the old days of shareware. But then again, security wasn't an issue back then. Leo says that OS X Yosemite and above has a Gatekeeper setting for the App store that can filter out all but Mac App Store Identified developers. This is like a certification, which gives him a bit of more confidence on the developers.
Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.
Kenny makes his own ringtones and wants to know how to quickly review each one. Leo says that iTunes will play them. He can also add them to his phone and run through them that way. He can use the search function on his PC to play them with any audio software like WinAmp. He can also search for them all and just play them one after another. VLC and Quicktime will both be able to play the files. Anything that can play back an M4R file will work.
Thomas bought a new iPhone 6s, his first as he leaves the Windows Phone behind. Leo says it's too bad, because the Windows phone was nice, but it just came too late to the party. Thomas is partially blind and he's had to move to the iPhone because the accessibility features are so much better. Leo says that Apple has done a great job with accessibility.
Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Josh wants to set up Family Sharing so that his son can access purchased content without having access to everything else. He went to create a separate Apple ID for his child, but Apple said it requires a credit card to verify that Josh is an adult. Apple says he could use a credit card to confirm it, and then remove the payment information afterwards. But Josh doesn't have a credit card, and Apple doesn't seem to have any way around that. Leo says Apple is really missing the boat here by not offering some sort of backup verification option. Leo suggests writing to Tim Cook.