Thomas bought a new iPhone 6s, his first as he leaves the Windows Phone behind. Leo says it's too bad, because the Windows phone was nice, but it just came too late to the party. Thomas is partially blind and he's had to move to the iPhone because the accessibility features are so much better. Leo says that Apple has done a great job with accessibility.
Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Josh wants to set up Family Sharing so that his son can access purchased content without having access to everything else. He went to create a separate Apple ID for his child, but Apple said it requires a credit card to verify that Josh is an adult. Apple says he could use a credit card to confirm it, and then remove the payment information afterwards. But Josh doesn't have a credit card, and Apple doesn't seem to have any way around that. Leo says Apple is really missing the boat here by not offering some sort of backup verification option. Leo suggests writing to Tim Cook.
Louis just got back from a cruise and he has a ton of videos. But when he backed up his images and videos to his computer, the videos didn't sync from his iPad. Leo says that the issue is that Windows PCs handle media over Wi-Fi differently.
Jose has lost some of his iTunes music from his mobile phone. Leo says that while iTunes says he's responsible for it, he can ask them to restore them and chances are they will do it. But he also has an Android phone right now. So how can he move them over? Leo says that Apple uses AAC, a standard form of music encoding.
Once he has his music, then he can use a third party solution like DoubleTwist, which can move them over for him. Then he should back up his music!
The reason why Apple is going to a subscription model as opposed to the iTunes music purchase model turns out to be due to waning sales. More people are listening to streaming music than are buying music and downloading it. So it makes sense that Apple would want to get into that business with a subscription service. It's why they bought Beats. And their $10 a month service is competitive as well.
Brad has an iPhone 6 Plus. He deleted the free U2 album, but when he restored his iPhone, it came back and he can't get rid of it! Leo says that's because there's a setting in iTunes that allows it to download music automatically. Apple has created a solution of how to remove the album permanently.
Rob is a DJ and he would like to use iTunes on two separate laptops to mix between. Leo says there's two ways to do this. The first is to use the same Apple ID on both. He'll have up to 5 computers he can use at once. He could also use Family Sharing. That way he can manage all the music between multiple users. Home sharing is another option.
The fastest way would be to copy the library onto a disk, and then import the library into the other laptop.
Kate has been having trouble with iTunes because it's very confusing. Since she's on Windows, she doesn't have to use iTunes. Leo recommends Media Monkey instead. And when she rips her CDs, Leo suggests ripping them lossless (FLAC or AAC). Then let Google Music upload it. Then it'll be saved in the Cloud and protected.
Steve wants to know how to untangle his iTunes account from the rest of the family. Leo says the first thing is to create a separate Apple ID for his kids. Then, add it to his family share for movies, music, etc. Then he can buy separately and still share it. But the only real issue is copy protected songs.