Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.
Mike says he can backup his iPad Air 2 to iTunes, but he can't get it to restore to a new iPad. It won't sync at all. Apple says that the backup is corrupt. Leo says if there's something wrong with the iPad's OS as it's installed, that may be true. Leo recommends backing up and wiping the old iPad. Then he should try and restore to that one. If that doesn't work, then Apple's theory is correct.
He could try making a local backup to his computer. He could also do a factory reset and let it load the OS all over again.
Mike likes MQA high resolution audio, and he wants to know if Apple has any plans to make MQA music available on iTunes. Jason says that MQA is the latest in compression technology that seeks to improve the audio quality over mp3 or AAC, but still keep the file size manageable. Apple hasn't really talked about their plans for MQA, which is an outside standard. But he says that Apple's branding is all about improving quality and MQA is having trouble getting market share.
Michele is having issues with her iPad 2. The Wi-Fi is dropping out and her apps disappear and reappear. Is it wearing out? Leo says that what Michele is dealing with is a "Springboard crash." It may be corrupted. She should try to backup her iPad, which she should do regularly using iTunes. Once she's got it backed up, she should do a complete factory reset. It may even need to have a DFU reset.
Shane isn't a big iOS fan, but he finds that the iPhone handles music and streaming much better than Android. Leo agrees, but says that Android has claimed they have finally solved their music latency problems. Even if they have, it's hard to beat how Apple handles their music. From higher resolution audio, to streaming from the cloud, to iTunes, it really is the top.
Frank wants to play his Amazon music on his Mac. Leo says he can do that with the Amazon Music Player and create a kind of 'iTunes Match' thing on Amazon Music. They offer free storage of 25,000 songs before he'd have to pay.
Ernesto finally got an iPhone 7, but he can't use iTunes with it because his Mac is too old. Leo says that if he wants to sync it via wire, then he'll have to update his computer. He could pay the $25 for iTunes Match, and that would put his entire music collection up in the cloud. Then he could access the music from his current Mac as well.
Mark hasn't updated his iPhone because he's worried that doing so will prevent him from syncing with iTunes on his old MacBook. Where can he go to see what updates will support what versions of OS X? iOS 10 requires iTunes 12.5.1 to sync, so Mark is probably not going to want to update it. What version will work on Snow Leopard? Leo says that Mark can probably use the new version of iTunes on Snow Leopard, but this is worth verifying before he does anything.
Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.
Lori has an iPad and was backing up regularly to iCloud, but when she connected it to iTunes, it said she hadn't backed up since January. Leo says that the iCloud backups won't show up in iTunes. That will only show her the last time she directly connected it to the computer.