iTunes

What's taking up the storage space on my iPad?

Episode 1353

Doug from Hollywood, CA
Apple iPad Pro

Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.

Why isn't my iPad syncing to my PC?

Episode 1328

Lori from Napa Valley, CA
Apple iPad Air 2

Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.

Can I install an old version of iTunes on my new Mac?

Episode 1323

John from Long Beach, Ca
iTunes

John wants to know if he can get an older iTunes Pro 7 version to work on his MacBook Pro. It's easier to use. Leo says that iTunes has become awful and it really needs to be redone from the ground up. It's just plain unintuitive and broken. Apple does offer older versions at support.apple.com/downloads/itunes. The oldest he can get is iTunes 9.2.1, though.

How can I access my photos in iTunes?

Avatar from Pomona, CA

Episode 1310

Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.

How can I copy my iTunes music to Android?

Scott from Fountain Valley, CA

Episode 1308

Scott is using iTunes on his iMac and he's trying to move his music to his new Samsung device. Leo says that if the music is copy protected, he'll have an issue. If it isn't, then he can easily use a product like DoubleTwist to get his music on it. For copy protected music, Leo advises getting an iTunes Match subscription. It's $25 and it will replace the copy protected music with DRM free music.

How can I back up my iTunes music?

Episode 1308

Ian from San Francisco, CA
Apple iTunes

Ian is trying to back up his iTunes folder with a flash drive, but the drive turned out to be too small. How can he tell how large his library is? Leo says to open the iTunes program and look at the bottom of the window. That will give him a general idea of how big the media folder is and how much music it contains. He can also just right click on his iTunes Media folder and select "Get Info."

Why can't I burn my songs to CD?

Dave from Long Beach, CA

Episode 1303

Dave has a lot of songs that had been downloaded from Napster a long time ago, and all of the cuts have been put on a disc at least once. After doing some rearranging, when he tries to burn certain cuts to a disc, he gets a warning message that says he can't rip or burn them because he doesn't have a license. These songs were all paid for, though. The files were on a data disc, and some of the songs are WMA and some are MP3. If he were to make an audio CD, all the songs would be converted into a special format that could be played back in regular CD players.