Richard is visually impaired and has been listening to an audio book he converted from iTunes. But his phone won't play it. Leo says that audio books usually have an M4B standard to provide for bookmarking, and many audio players don't support it. It also gave him multiple copies of it. How can he bypass iTunes and play it? Leo says Richard could try iBooks. It will not only play audio books, but it can sync. But Richard says iBooks will only support purchased items. Leo says it will.
Jon complains that U2 will start playing when he puts down his phone and gets into the car. It's very annoying. Leo suspects that it's the free U2 album that Apple gave to everyone a few years ago. It's called Songs of Innocence and it's probably in iCloud. Apple created a special tool to delete it, he can get it here. But the larger issue is that when he gets rid of it, his Bluetooth audio in his car will just play something else.
Phil says that people also need to have a real radio in their disaster kits as well, so you can get emergency information in the case of a natural disaster.
Clyde ripped all his CDs and has the music on his phone, but he doesn't have any backups anymore. How can he back them up from his phone? Leo says that if you backup your mobile phone, your phone backs it up. But Leo wants Clyde to also make a separate, accessible copy of the music from his phone. Connect your phone back to your computer and then let iTunes back it up and add those phones to the iTunes library. Here's how. There's a third party program called Senuti that can also work.
Maria wants to know how to back up her recordings on her computer, so she can see them on her phone. Rich says that Dropbox is probably the best option. She can drag it into a folder on her desktop and it will appear on the Dropbox app on her phone. She can also do it with Google Drive or iTunes. If she is fine with paying money, WALTR is a decent alternative.
Patty wants to know about an app called iMazing for transferring her music from her phone to her Mac. But when she tried to use it, she lost all her music from her phone. Leo says Patty should have backed up her iPhone with iTunes before doing it. Anything non-standard can cause problems like this. She could check to see if she has a backup of her music on iCloud.
John wants to know what's a good way to clean up his iTunes and back them up to the cloud. Leo says that iTunes Match is great because users get 256kb aac copies placed in the cloud and they can replace those old MP3s with much better versions. What can he do with all the songs named "Track 1?" Leo says the file name isn't as important as the metadata, and iTunes Match needs to know the metadata of the song to match it, but there are several programs that can replace that "track 1" with the title.
Kevin is having issues with iTunes. It won't open at all. Leo says it should, and that isn't unusual. Sometimes .dll files get corrupted. Try uninstalling and reinstalling iTunes. Will that delete his music? Leo says no. It'll be safe. But Leo says that iTunes is an app that has never really worked well, and over time, it's gotten more ungainly and difficult to use. It really needs to be stripped down and built from the ground up. Alternatives include Double Twist. Media Monkey.
Charles has a thousand MP3s and he has multiple copies of all the songs, which is annoying. Leo says that in the iTunes settings, he can tell it to manage his music. But since he already has an iTunes folder with duplicates, Leo recommends taking it off his hard drive (to a thumb drive) and then restart iTunes and select the option to let iTunes manage his music. Then he won't have to deal with duplicates. iTunes is a terrible program for syncing music, especially in Windows.