Phil bought and downloaded movies from iTunes and now he can't watch them. Leo says that you have to authorize your iTunes account in iTunes in order to play them back. That's copy protection and all it frustrates are the legitimate owners.
Tom and his wife has an iPhone 6 Plus, and she wants to transfer an old ringtone from her iPhone 5 to her new iPhone. Leo says they should be sure to have the latest version of iOS because there was a bug that deleted ring tones that was fixed recently. They'll need iOS 8.1.2.
Peter has an old iPhone with a ton of photos on it that he needs to backup. How can he move them off directly without using iTunes? Leo says there's plenty of ways to skin that cat. All he needs to do is connect via USB and his computer will create a popup of the Windows Image Viewer which will transfer the images directly to his computer. Leo also recommends Picasa for it. He doesn't need iTunes for it, but he will need iTunes for any other data on that phone.
Laxman has been trying to make new ringtones using iTunes, but they don't show up in iOS 6. Leo says that there was a problem in iOS 8 that it was deleting ringtones. But that's been fixed in the latest update, iOS 8.1.2. It's still possible to do ringtones in iTunes 12, but it's a long and involved process. He should check out this procedure sent by a member of the chatroom -
Ann finally bought her first smartphone and got an iPhone. Now she wants to create her own ringtones. Leo says it can be done right inside iTunes if she hasn't upgraded to Yosemite yet. But if she has, then she can't.
Jay thinks that the AppleTV is too long in the tooth and is thinking about using Plex instead. Can he use it and still watch stuff bought on iTunes? Leo says no. They're all copy protected so he can only play them back on iTunes or an Apple device. This drives Leo nuts because pirates know how to defeat it. But having said that, Plex is great.
A class action lawsuit against Apple is ongoing over the iPod and an old sync feature. The suit is all about the fact that Apple iTunes would erase an iPod if it wasn't recognized by the computer. The lawsuit represents 8 million users for about $350 million, of which half will go to lawyers, of course. That leaves everyone else with a settlement of about $0.50 a piece.
Wayne doesn't like that iTunes Match only allows 25,000 songs. He has most of his music on external hard drives but one of them died. So he's had to replace songs that iTunes Match didn't allow him to redownload. What alternatives does he have?
Chris says that iTunes 12 has caused the sidebar to disappear. Leo says it has, and it's likely to never return. Leo thought the sidebar was great, but Apple should really just start over and rebuild the app from scratch. That actually might happen since Apple bought Beats and plans to integrate it. If it does, it could be the end of iTunes as we know it. They've been taking bits and pieces out of it for years, and as such, it's become rather ghastly.
Steve Martin uses the new Windows Surface Pro 3 and he loves it. But iTunes keeps losing his playlists and music on the tablet. Leo advises using MediaMonkey instead. iTunes for Windows has always been problematic. He should install Media Monkey, and then have it sync from the iTunes folder.