Brad has an iPhone 6 Plus. He deleted the free U2 album, but when he restored his iPhone, it came back and he can't get rid of it! Leo says that's because there's a setting in iTunes that allows it to download music automatically. Apple has created a solution of how to remove the album permanently.
Rob is a DJ and he would like to use iTunes on two separate laptops to mix between. Leo says there's two ways to do this. The first is to use the same Apple ID on both. He'll have up to 5 computers he can use at once. He could also use Family Sharing. That way he can manage all the music between multiple users. Home sharing is another option.
The fastest way would be to copy the library onto a disk, and then import the library into the other laptop.
Kate has been having trouble with iTunes because it's very confusing. Since she's on Windows, she doesn't have to use iTunes. Leo recommends Media Monkey instead. And when she rips her CDs, Leo suggests ripping them lossless (FLAC or AAC). Then let Google Music upload it. Then it'll be saved in the Cloud and protected.
Steve wants to know how to untangle his iTunes account from the rest of the family. Leo says the first thing is to create a separate Apple ID for his kids. Then, add it to his family share for movies, music, etc. Then he can buy separately and still share it. But the only real issue is copy protected songs.
Rick s frustrated with iTunes. It seems to have a mind of its own. It wants to manage his own personal music and deletes some of it randomly. Is there a substitute that gives him more control over his music and podcasts? Unfortunately, iTunes has taken up all the air in the room in this category and most of the alternatives have dried up. But there are some third party programs to consider:
Darren has a brand new iPhone 6 and he's having trouble syncing his music to it from his MacBook Pro. He's missing several hundred songs and it keeps looking to sync, wearing down the battery. Doctor Mom says that if he has a music file that he's made himself, it could be blocking the sync. There's also two different bugs that can delay the sync. Here's a MacRumors link on them - http://forums.macrumors.com/showthread.php?t=1786762. If there's a bad track, it will cause it.
Phil bought and downloaded movies from iTunes, but now he can't watch them. Leo says that he'll have to authorize his iTunes account in order to play them back. That's copy protection, and the only people it frustrates are the legitimate owners.
Tom and his wife has an iPhone 6 Plus, and she wants to transfer an old ringtone from her iPhone 5 to her new iPhone. Leo says they should be sure to have the latest version of iOS because there was a bug that deleted ring tones that was fixed recently. They'll need iOS 8.1.2.
Peter has an old iPhone with a ton of photos on it that he needs to backup. How can he move them off directly without using iTunes? Leo says there's plenty of ways to skin that cat. All he needs to do is connect via USB and his computer will create a popup of the Windows Image Viewer which will transfer the images directly to his computer. Leo also recommends Picasa for it. He doesn't need iTunes for it, but he will need iTunes for any other data on that phone.
Laxman has been trying to make new ringtones using iTunes, but they don't show up in iOS 6. Leo says that there was a problem in iOS 8 that it was deleting ringtones. But that's been fixed in the latest update, iOS 8.1.2. It's still possible to do ringtones in iTunes 12, but it's a long and involved process. He should check out this procedure sent by a member of the chatroom -