Eleanor has a 1st generation iPad and she doesn't use it for anything other than email and browsing the web. But Safari is constantly crashing on her. Leo says that since it's over 4 years old now, it's a good idea to just start over. She should sync it up to iTunes, back up and then restore it. But it may be that today's websites are just too hard on its limited power and memory. It's worth trying the reset, though.
Terry has an iPhone and wants to back it up to his new Mac. He's connected it to Windows and he's worried iTunes will want it erase it. Leo says to back it up to iCloud first. That's going to be his best option. But it should connect and back up to iTunes with no trouble. If it wants to erase it, then he shouldn't continue. Leo says current versions allow him to use up to five devices, so it shouldn't erase it.
Jose has an issue with his iPod Touch and it says "try again in 23 million minutes!" He's tried resetting it, but he gets the same message. Leo says that it sounds like he tried to enter the password more than ten tails and it failed. So the iPod gets disabled. What you can do is plug it into a computer with iTunes and restore it.
Steve has network attached storage and wants to be able to access his media anywhere in the house. Should he use wireless speakers? Leo says that conventional wireless speakers won't work all around the house, but the Sonos wireless system is an ideal solution.
If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.
Ed uses iTunes Match, has 40GB of music, and his laptop's hard drive has broken. He got a new 13" MacBook Pro with Retina display, and wants to download that music back to his SSD drive. Leo says that because Ed is an iTunes Match subscriber and has it all uploaded, he can download them.
Michael tried burning CDs, but he can't see the track names that he gives it when he tries loading that CD on a different computer. Leo says that's because the CDs don't include that information. It should be remembered in iTunes, but the physical media itself wouldn't have that data. It's normal and not part of the spec. If he sees it, that's because the device has identified it and downloaded the listings from the internet. Leo recommends uninstalling all burning software, iTunes, and Quicktime. Then he should install Quicktime first, then iTunes. That should clean up iTunes.
Jay has an iPhone 5s and his new Mac doesn't recognize any photos from before he bought the 5S. Leo says that there are plenty of alternatives including Google+, Microsoft One Drive, DropBox (only 2GB), and Flickr. There's a ton of options and some are free.
John rips his CDs and puts them on his iPad to listen to. But his new iMac takes a lot longer to rip his CDs in iTunes than his old one. He even tried a third party ripper and it takes the same amount of time.
Leo says that's an odd development because the machines are much faster. Leo suggests looking at the bitrate that John is ripping to. Another issue is error correction. If that's enabled, that will really slow things down. Turning that off would speed things up. Leo also thinks that iTunes could be contributing to the problem, because as it's progressed, it's gotten worse.
Dave's wife has a Microsoft Surface Pro and he's concerned that she isn't protected from hackers online. Leo says that Windows 8 has Microsoft Defender built in and the key is to keep it up to date. They will want to update the OS completely as well. If that doesn't solve the issue, then it would be a good idea to do a complete restore.