Allie is thinking of getting an Android tablet, but she's having trouble connecting her laptop and her Samsung device. Leo says that Allie needs to download a Samsung utility called KIES. It will connect with her phone and update drivers. Leo says it can be tricky to connect her phone to the laptop to move data, though. That's why Apple and Android have both moved to connecting over Wi-Fi. Leo also recommends getting DoubleTwist.
Micheline keeps getting Microsoft's message saying that she's not backing up her hard drive, even though she has Carbonite. Leo says that's because Windows doesn't understand Carbonite, so she can go into the security settings of Windows by clicking on the flag in the system tray, and disable the warning.
Scott Wilkinson chimes in on the Disney decision to pull its titles from iTunes and Amazon. Scott says that the user agreement for iTunes says that it is the responsibility of the user to keep and backup the titles they purchase, and not rely on streaming or leaving it up in the cloud. Leo says that just underscores the myth that people "own" a movie they buy. We really don't own them, we own a license to view them. If the content provider wants to pull the title, it can.
With their upcoming streaming deal with Netflix, Disney has taken steps to pull select titles of Disney and Pixar films off of iTunes and Amazon. Leo says that the worst part of this development is that those who purchased the films from iTunes and Amazon are unable to download them or stream them, even though they paid for them. Hopefully, Disney will come to its senses and give them some sort of accommodation.
Leo discusses this further with Scott Wilkinson a little later on in the show.
Tom has been syncing podcasts to his iPod Touch. But now that he has the SIV, he's been syncing the podcast, but DoubleTwist can't remember the position of the podcast. Leo says that Doubletwist player doesn't remember because it thinks it's a song. Leo recommends DogCatcher for Android, and use DoubleTwist to sync it. In fact, Leo says to subscribe to the podcast through Dogcatcher and it'll get it.
Chris wants to know if iTunes Radio is worth upgrading to iOS 7 on his iPhone. Leo says it's a huge change and some apps won't work on it, but iTunes Radio should be great. Having said that, Leo advises taking his time upgrading to iOS 7. It's a radical change and it's probably best to let them shake the bugs out of it first.
Sam has a mobile phone and wants to download ringtones. Leo says that ringtones are a huge business and people are buying ringtones of songs they already have. 1/3 of all music revenue was from ringtones. He shouldn't have to pay again just for the ringtone. It's really easy to create a ring tone from a song he already has. It's just a music file stored in a special directory.
Jim needs to get an audio book to another device from his iPod, which has broken. Leo says that the only way to do it is to download it to another Apple "iDevice." He should be able to go into iTunes, look for the little "cloud" next to the title, tap it, and it should download again. He can also download through the iTunes desktop client.
Jim is also interested in Ting. Leo says that TING is an MVNO that resells Sprint service on a month to month contract. Ting is also a sponsor of the Tech Guy podcast.
Alan has over 100GB of music in his iTunes library. He's at the point where he's about to run out of space. Leo says first thing Alan should do is get iTunes Match. For $25 it'll let Alan upgrade his songs to the best possible quality. Once he's run iTunes Match, he should delete all the tracks that have successfully matched from his computer. Then, redownload the matched music.