Steve wants to know how to untangle his iTunes account from the rest of the family. Leo says the first thing is to create a separate Apple ID for his kids. Then, add it to his family share for movies, music, etc. Then he can buy separately and still share it. But the only real issue is copy protected songs.
Rick s frustrated with iTunes. It seems to have a mind of its own. It wants to manage his own personal music and deletes some of it randomly. Is there a substitute that gives him more control over his music and podcasts? Unfortunately, iTunes has taken up all the air in the room in this category and most of the alternatives have dried up. But there are some third party programs to consider:
Darren has a brand new iPhone 6 and he's having trouble syncing his music to it from his MacBook Pro. He's missing several hundred songs and it keeps looking to sync, wearing down the battery. Doctor Mom says that if he has a music file that he's made himself, it could be blocking the sync. There's also two different bugs that can delay the sync. Here's a MacRumors link on them - http://forums.macrumors.com/showthread.php?t=1786762. If there's a bad track, it will cause it.
Phil bought and downloaded movies from iTunes, but now he can't watch them. Leo says that he'll have to authorize his iTunes account in order to play them back. That's copy protection, and the only people it frustrates are the legitimate owners.
Tom and his wife has an iPhone 6 Plus, and she wants to transfer an old ringtone from her iPhone 5 to her new iPhone. Leo says they should be sure to have the latest version of iOS because there was a bug that deleted ring tones that was fixed recently. They'll need iOS 8.1.2.
Peter has an old iPhone with a ton of photos on it that he needs to backup. How can he move them off directly without using iTunes? Leo says there's plenty of ways to skin that cat. All he needs to do is connect via USB and his computer will create a popup of the Windows Image Viewer which will transfer the images directly to his computer. Leo also recommends Picasa for it. He doesn't need iTunes for it, but he will need iTunes for any other data on that phone.
Laxman has been trying to make new ringtones using iTunes, but they don't show up in iOS 6. Leo says that there was a problem in iOS 8 that it was deleting ringtones. But that's been fixed in the latest update, iOS 8.1.2. It's still possible to do ringtones in iTunes 12, but it's a long and involved process. He should check out this procedure sent by a member of the chatroom -
Ann finally bought her first smartphone and got an iPhone. Now she wants to create her own ringtones. Leo says it can be done right inside iTunes if she hasn't upgraded to Yosemite yet. But if she has, then she can't.
Jay thinks that the AppleTV is too long in the tooth and is thinking about using Plex instead. Can he use it and still watch stuff bought on iTunes? Leo says no. They're all copy protected so he can only play them back on iTunes or an Apple device. This drives Leo nuts because pirates know how to defeat it. But having said that, Plex is great.
A class action lawsuit against Apple is ongoing over the iPod and an old sync feature. The suit is all about the fact that Apple iTunes would erase an iPod if it wasn't recognized by the computer. The lawsuit represents 8 million users for about $350 million, of which half will go to lawyers, of course. That leaves everyone else with a settlement of about $0.50 a piece.