Steve has network attached storage and wants to be able to access his media anywhere in the house. Should he use wireless speakers? Leo says that conventional wireless speakers won't work all around the house, but the Sonos wireless system is an ideal solution.
If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.
Ed uses iTunes Match, has 40GB of music, and his laptop's hard drive has broken. He got a new 13" MacBook Pro with Retina display, and wants to download that music back to his SSD drive. Leo says that because Ed is an iTunes Match subscriber and has it all uploaded, he can download them.
Michael tried burning CDs, but he can't see the track names that he gives it when he tries loading that CD on a different computer. Leo says that's because the CDs don't include that information. It should be remembered in iTunes, but the physical media itself wouldn't have that data. It's normal and not part of the spec. If he sees it, that's because the device has identified it and downloaded the listings from the internet. Leo recommends uninstalling all burning software, iTunes, and Quicktime. Then he should install Quicktime first, then iTunes. That should clean up iTunes.
Jay has an iPhone 5s and his new Mac doesn't recognize any photos from before he bought the 5S. Leo says that there are plenty of alternatives including Google+, Microsoft One Drive, DropBox (only 2GB), and Flickr. There's a ton of options and some are free.
John rips his CDs and puts them on his iPad to listen to. But his new iMac takes a lot longer to rip his CDs in iTunes than his old one. He even tried a third party ripper and it takes the same amount of time.
Leo says that's an odd development because the machines are much faster. Leo suggests looking at the bitrate that John is ripping to. Another issue is error correction. If that's enabled, that will really slow things down. Turning that off would speed things up. Leo also thinks that iTunes could be contributing to the problem, because as it's progressed, it's gotten worse.
Dave's wife has a Microsoft Surface Pro and he's concerned that she isn't protected from hackers online. Leo says that Windows 8 has Microsoft Defender built in and the key is to keep it up to date. They will want to update the OS completely as well. If that doesn't solve the issue, then it would be a good idea to do a complete restore.
Jethro bought an old Apple G4 Cube and wants to turn it into a media server. Leo says that he can't run iTunes on it, but he could run Linux and get a program that runs an iTunes compatible media server. As long as the music he has doesn't have copy protection, he should have no problems at all. Any copy protected stuff can be replaced by signing up for iTunes Match, which is $25 a year, and he'd really only need to do it once.
Chris upgraded to OS X Mavericks, and iTunes is now crashing a lot. Leo says that Mavericks is hit and miss. Leo recommends uninstalling and reinstalling iTunes and Quicktime. This will often solve it. If not, then Leo recommends backing up his data, then wiping the hard drive and reinstalling the OS.
Pat keeps getting an iTunes error on his older Mac running Lion saying that it can't "allocate memory" when trying to sync to his iPad. Leo says that may be due to the version of OS X that he's using. But if he's using at least OS X Lion, then it should be OK.