iTunes

How can I get Safari to stop crashing on my iPad?

Episode 1110

Eleanor from Pasadena, CA
Apple iPad

Eleanor has a 1st generation iPad and she doesn't use it for anything other than email and browsing the web. But Safari is constantly crashing on her. Leo says that since it's over 4 years old now, it's a good idea to just start over. She should sync it up to iTunes, back up and then restore it. But it may be that today's websites are just too hard on its limited power and memory. It's worth trying the reset, though.

How do I backup my iPhone to my computer?

Episode 1109

Terry from Amarillo, TX
Apple iPhone

Terry has an iPhone and wants to back it up to his new Mac. He's connected it to Windows and he's worried iTunes will want it erase it. Leo says to back it up to iCloud first. That's going to be his best option. But it should connect and back up to iTunes with no trouble. If it wants to erase it, then he shouldn't continue. Leo says current versions allow him to use up to five devices, so it shouldn't erase it.

Transfer Music From an iOS Device to a New Computer

If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.

Why can't I see song titles on the CDs I just burned?

Episode 1088

Michael from Long Beach, CA
CD

Michael tried burning CDs, but he can't see the track names that he gives it when he tries loading that CD on a different computer. Leo says that's because the CDs don't include that information. It should be remembered in iTunes, but the physical media itself wouldn't have that data. It's normal and not part of the spec. If he sees it, that's because the device has identified it and downloaded the listings from the internet. Leo recommends uninstalling all burning software, iTunes, and Quicktime. Then he should install Quicktime first, then iTunes. That should clean up iTunes.

Why is it taking so long to rip a CD on my Mac?

John from Canyon, CA

Episode 1083

John rips his CDs and puts them on his iPad to listen to. But his new iMac takes a lot longer to rip his CDs in iTunes than his old one. He even tried a third party ripper and it takes the same amount of time.

Leo says that's an odd development because the machines are much faster. Leo suggests looking at the bitrate that John is ripping to. Another issue is error correction. If that's enabled, that will really slow things down. Turning that off would speed things up. Leo also thinks that iTunes could be contributing to the problem, because as it's progressed, it's gotten worse.