Stacey made a one letter error setting up her iPod and she can't download any music on it. She went to the Apple store and the Genius punted and said to call Apple Care. Leo says that the music industry insisted on using a single iTunes account authorized to an Apple account. Stacey should be able to authorize the iPod using her Apple account. If she resets the iPod through iTunes, she should be able to set it up as a new device.
Chris has an old iPod Classic. But since his PC died, he needs to find a safe way to get his music off his iPod and back onto his new computer. Leo says that Apple doesn't let you do that because they're afraid of piracy. But there are third party options on both Apple and PC.
Paul has an iPod with some unreplaceable media on it. It won't let him charge anymore and he's afraid he's lost his media. Leo says it depends on how old it is. He should look on the back and see what the model number is. Chances are, the battery just doesn't hold a charge anymore. He may be able to replace the battery. Before he does that, though, he should try and get it powered up by connecting it to his computer. If it powers up, then he can get the data off with iTunes. If not, that model iPod has a spinning hard drive in it, so he could remove it.
Pat's son has an old iPod and it not only saved his life when he was hit with shrapnel in the Army, but it kept working. Leo says wow. That's impressive. Leo says those old iPods were built like a tank.
This week Apple announced that the iPod Nano and Shuffle would no longer be made. The iPod Touch will be the only iPod made now as Apple continues to push users towards the iPhone.
Steven is having trouble with an old iPod logging into Wi-Fi. Jason says that some routers don't like Apple products much. Resetting network settings often helps, as does rebooting the router.
Rene has an old video iPod and she has a lot of music on it. How can she play it on her stereo? Leo says she'll need a minijack to RCA jack adapter. She may also get a 30 pin dock that can work with it as well. More modern devices use wireless, but since her old iPod doesn't support that, she's stuck with doing it the old fashioned way.
At 7 years old, Rene may want to be sure to back that music up, because sooner or later it will die. So she should make sure she backs it up.
Dave has an old school iPod that he loves to use every day. Leo says that what killed the iPod is music streaming. It's the HBO model and everyone likes having access to more music, even on a monthly basis. It's really a commodity now. It's not so much a work of art anymore -- it's a service. But Dave can't access the service with an old school iPod. He'd need an iPod Touch for that, or use his mobile phone.
Rob finally gave up on iTunes and started using Media Monkey. It's fine except he's having issues with using it with his old iPod. What stand alone MP3 player could Rob get that would work better? Leo says that MP3 players have mostly gone away as mobile phones have taken it over. An old Android phone that he doesn't use anymore would do the trick.
Gino has an old iPod Nano MP3 player, but he can't listen to anything with his headphones. Leo says that it's likely that the headphones are bad or the headphone jack has gone bad. Gino knows that the USB connector works for music, so that leads to the headphone jack being busted.