John and his wife share an iCloud account and whenever his wife makes a phone call, it appears on his phone and vice versa. Why is that? Leo says it's because they're sharing the same Apple ID. They will also be getting the same text messages as well. Leo recommends having separate iCloud accounts and Apple IDs. Then share the contacts, calendar and other data with a shared Google account. That way it won't impact their phone calls, text messages, etc. All they'll need to do is add that account in their phone's mail, contacts, and calendar settings.
Joe wants to know if he should buy Apple stock. Leo says he's the worst person to ask because 1) he doesn't buy tech stock to keep himself unbiased, and 2) he isn't an expert on stock and what to buy. Apple stock is high to begin with and what Apple is really into now is services, not really hardware. They're moving away from computers, too. Take away the iPhone, and Apple is in trouble.
Kenneth called in to say that he prefers Android's Talkback for accessibility over Apple's VoiceOver. All phones these days come with the software required for blind users, though.
Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.
Keith wants to restore his iPhone back to factory settings without losing his health data. Leo says there are layers of resetting in the iPhone, and it's hard to erase it entirely. But he's had issues with his Apple Watch and getting text messages and wants to try starting over. Leo says to go into settings and start with the lowest level of resetting. He should start with "Reset Network Settings." If that doesn't fix it, he can try the "Reset All Settings." Only the "Erase All Content and Settings" will delete his health data.
Serj wants to know what he'll miss out on with the next generation iPhone if he makes the switch to Android. Leo says that a lot of what Serj is feeling is due to the Apple hype machine. Since he's concerned with how much more fragile the iPhone has become over the years, Leo points out that Android phones have become just as fragile.
John's kids wants to get him a Samsung Gear S3. Is it worth getting now or should he wait? Leo says that he wears a Gear S3 and it's his favorite. It works with either iPhone or Android, but there aren't that many apps for it. What they do have work great, though. The bezel ring is easy to select screens as well, and battery life is fantastic. The watch also works with card readers for swipe to pay. He could just touch the watch to the card reader and it reads the watch like it's a credit card.
James wants to know if Gazelle offers reliable refurbished Apple devices and if it's worth it to buy from them. Leo says that he's used Gazelle, and they offer a 30 day money back guarantee. So it's worth buying from them as an alternative to the factory refurbished items from Apple itself. He should remember that he's still buying a used device, but it's certainly better than buying from eBay. If he buys from them, he should stress it for those 30 days. He should charge it, run it down to zero, and charge it again. He should do that several times to test the battery life.
This past week marked the ten year anniversary of the release of the original iPhone. Leo remembers waiting in line for that iPhone. By today's standards it's tiny, but it was so much better than anything else that was out at the time. When Steve Jobs first talked about it in his keynote address, he introduced it as three new products — a widescreen iPod with touch controls, a phone, and an internet communicator. He kept repeating those three things until everyone understood it was one product, the iPhone.
This week is the tenth anniversary of the iPhone's initial release. Leo says he actually waited in line for it for a few hours, and was a part of the fun of that new product. But he also says that we don't see lines anymore. The head of Apple's consumer division says that it isn't good business to make people wait in line anymore, though it's good for PR purposes. Which is why Apple shifted to a preorder model.