iPhone

What should I get for my first smartphone?

RJ from California

Episode 1067

RJ is looking to upgrade to his first smartphone. He has an old Apple Computer running Snow Leopard. Leo says that since RJ is in the Apple universe, the iPhone is probably the best option. It's certainly the most popular for Mac users. But for someone who has never used a smartphone, a Windows 8 phone is also a great option. It doesn't have as many apps, but as someone just starting out, he won't miss them. Nokia makes the best ones. Android may be a bit too much for a beginner, but that's the third option.

Apple Releases iOS 7.1 Update

Episode 1066

Apple has released iOS 7.1 for iPhone and iPad, and Leo says users should run, not walk, to install it. It solves a lot of problems that have creeped up. It does seem to have battery problems, however. Leo advises resetting the iPhone after you update it, that should clear out the "cruft" and get it back to it's usual battery life. Leo advises going to Settings > General > Reset > Reset All Settings. Don't choose the "Erase All Content and Settings," as that will erase all data as well.

Why won't my iPhone charge with a Lightning connector?

Lou from San Diego, CA

Episode 1061

Lou has an iPhone 5 and has been hesitating upgrading to iOS7, so he hasn't. Leo says that Apple will be releasing iOS 7.1 soon, so it may be wise to just wait a little bit longer. Lou also wants to know why the Lightning connector doesn't work all the time. Leo says that if Lou bought it from a third party, that could be the issue. If it's not charging, it may be that Lou is connecting to a USB port that doesn't have enough juice running through it. USB adapters have different amps. Anything less than 5v x 1 amp, it won't charge. The iPad requires 5.1 v x 2.1 amps.

How can I back up text messages on my iPhone?

Terri from Costa Mesa, CA

Episode 1056

Terri has a ton of text messages over the last five years on her iPhone that she'd like to get onto her computer. Leo says that it's more than just texts, it's also images. First, Leo says she should backup her phone. Then get a program called iExplorer, by Macroplant. It will not only get her music, but also will allow her to export text messages to PDF, along with images. It'll also save voicemails.

How can I use a Verizon iPhone 4S overseas with a local SIM?

Episode 1055

Michele from Orange County, CA
Apple iPhone 5S

Michele's daughter is going overseas and she has an iPhone 4S. How can she use a local SIM while she's there? Leo suggests upgrading to the iPhone 5, 5C or 5S through Verizon. It's a world phone and she can then use a local SIM when she gets to where she's going. Asking Verizon to unlock the 4S may not work because it wasn't a GSM phone. And that iPhone 4S wouldn't work where she's going anyway. So upgrade and then you can do what you want.