iPhone

How can I restore my backup from iTunes if I don't have the password?

Ronny from Los Angeles, CA

Episode 1039

Ronny was having issues with his hotspotting feature on his iPhone 5, and when he took his phone in about it, they wanted him to backup to iTunes. He doesn't know the password for it, though. Leo says that the password for his backups is usually the same as the computer's password. If the company had set it, and he doesn't know what that is, he'll have to get the password from them.

Why can't my laptop see my phones?

Allie from Orange, CA

Episode 1037

Allie is thinking of getting an Android tablet, but she's having trouble connecting her laptop and her Samsung device. Leo says that Allie needs to download a Samsung utility called KIES. It will connect with her phone and update drivers. Leo says it can be tricky to connect her phone to the laptop to move data, though. That's why Apple and Android have both moved to connecting over Wi-Fi. Leo also recommends getting DoubleTwist.

Why won't my Android apps close when I shut them down?

Andrew from Dayton, OH

Episode 1033

Andrew has been noticing that when he shuts down Android apps, they still appear to be running when he goes into Manage Apps. Leo says on all mobile devices, there's no need for programs to actually shut down. On modern versions of Android, iOS, and even on Windows 8.1 or RT, apps don't necessarily close. The operating system just takes care of it on its own. When the user does something else, the OS will halt the CPU for that app, reclaim the memory, and eventually close it. It will still be in the "recent apps" section, though, but that's more for the user's convenience.

What phone and carrier should I go with for 4G service?

Chris from Riverside, CA

Episode 1027

Chris wants to go with a new phone and service (he uses Sprint) because he can't get 4G in his area. What Android device should he get?

Leo says if he's bought a lot of apps on iPhone, it may be worth just changing carriers and get the iPhone unlocked. If he can't do that, then both Android and Apple have so many apps now that he can make the switch and still get apps that he likes. Leo hates the iPhone keyboard anyway. He should choose the carrier that's best in his neighborhood.

What smartphone should I buy?

Wendy from

Episode 1024

Wendy needs to buy a new smartphone. Suggestions? Leo says that the first thing to do is look at your carrier. It impacts what phone you get because you may not have a choice of the phone you want. And Third party carriers like TING ties into Sprint. Page Plus has Verizon. Metro PCS is T-Mobile. So it's important to pay attention to coverage maps. And you won't be able to subsidize if you're not going under contract and that means full price.

How does the iPhone work with Ubuntu Linux?

Tristen from Pleasanton, CA

Episode 1022

Leo says when it comes to the iPhone, Apple has to support Windows, but it doesn't have to support Linux. Leo's not sure that even matters though, because increasingly the iPhone is designed not to be connected to a computer. Updates all happen over the air now. It's no longer tied to a desktop computer. Obviously there's no iTunes on Ubuntu for his music, which might be the biggest issue, but he can get music directly on the phone. Leo doesn't think he'll run into any major issues using an iPhone and an Ubuntu desktop computer.

How can I send email as SMS to an iPhone?

Larry from Monrovia, CA

Episode 1022

Larry has an elderly friend who has an iPhone. He would like to forward email to his phone and it's not working. Leo says that every phone offers a special address that is the phone number via email. So if he knows the carrier is, he can email him through that phone number. Usually it would be something like "10digitmobilenumber@txt.att.net" but they're all different. It'll be sent to him as a text message.

Leo's Impressions of iPhone 5S

Episode 1021

Leo got his iPhone 5s when he got home from vacation and his thumbnail review is that he loves the Touch ID authentication. It's really easy to use. He also likes that he can make purchases without having to input a password every time. TouchID will ask to rescan your fingerprint from different angles to get a more accurate impression of your print. It asks you to hold the phone differently so it can scan from side angles, which is very effective.