Mike took Leo's advice and is recording with his iPhone. He also uses Hey Siri for turning on Do Not Disturb mode. But now Siri requires him to unlock the phone to enable Do Not Disturb. Leo says that an update may have closed a bug that allowed it. He should be able to access it via the lock screen. Welcome to the world of Apple where they know better than we do and make changes that we'll just have to learn to live with. It may also be that Mike is using the beta of iOS 10. Features will often not work in a beta.
With the fall Apple event only weeks away, rumors persist that Apple plans to eliminate the headphone jack in favor of headphones that use the Lightning connector. Leo says it's been tried before. The Motorola Droid Z didn't have one. Leo says that people want a headphone jack and this is going to be a test of brand loyalty. But Steve Gibson says that using the Lightning connector could pave the way for Apple to add noise cancelling earbuds to the design. It could also transmit data like measuring blood pressure while you're working out.
Rick has been getting text messages and his friends are getting text messages from him with a link to a YouTube video on phone hacking. The Apple Geniuses say that's impossible. How can that happen? Has his cellphone been hacked?
Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.
It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.
Chris has a friend who is using the beta version of iOS 10. How can he get it? Leo says that iOS 10 is a public beta and he can sign up and download it from Apple at beta.apple.com. Chris should understand that this is pre-release software and it could cause some of his software and apps to stop working. It may also make his iPhone unreliable.
JB has an iPhone and he wants to erase all the email from GMail. How can he do it all at once? Leo says that the mail is stored on the Gmail server, and not on his phone. So he doesn't have to worry about emails filling up his phone storage. It's just a window to the server and when he taps on it to read it, that's when the email gets downloaded. One thing JB can do is go into Settings > General > Storage and iCloud Usage > Manage Storage and then look at how much space each app is taking up.
Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.
According to reliable sources, the rumor is that Apple will be removing the headphone jack in the new iPhone 7 and users will be using the lightning port to get their audio. Apple isn't the only one to do it either, as the Motorola Moto X will soon has a similar design with the microUSB connector.
Read more at TheVerge.com
Terri has an old Razor flip phone and it's about to be disabled by AT&T. Leo says that if AT&T is doing that for network reasons, then they should give her a free phone to replace it. She should be able to get another flip phone if she wants. If Terri wants a smart phone, then she'll have to remember it will cost a lot more with the data plan. If she's ready for that, she'll be able to do a lot more with it. Leo recommends having her son take her to the AT&T store and see what the options are. She could go pay as she goes, or get a 2 year data plan.
Earl wants an unlimited data plan. Leo says that Sprint and T-Mobile both offer unlimited data plans. If he's not ready to jump to another carrier, he can save data by managing the settings in his iPhone. If he has iOS 8 or later, he should look under his usage settings. He can disable cellular data for individual apps.