iPhone

How can I make room on my phone without losing my images?

Episode 1295

Gary from New Jersey
Apple iPhone SE

Gary has an iPhone 5S and he's hearing rumors that the iPhone 7 is coming out in the fall. He wants to upgrade to get more storage. How can he make room on his phone in the meantime? Leo says that since Gary is thinking of upgrading because he's running out of room on his 32GB model, he suggests backing up those photos into the cloud. Gary can turn on the iCloud Photo Library for storage. He can find that in Settings > Photos and Cameras > iCloud Photo Library. He may need to buy more storage and can get 200 GB for $2 a month.

How can I stream live video with my iPhone?

Episode 1294

Dan from Murietta, CA
Shure MV88 iOS Digital Stereo Microphone

Dan's daughter is graduating from high school on Friday and he wants to be able to broadcast the graduation ceremonies to family all over the world. How can he do it and have great audio? Leo says that everyone has gotten into live video streaming with Periscope, Meerkat, and Facebook Live. The benefit of Facebook is that they'll even save it to his account so that people can watch it any time.

How can I listen to Apple Music offline?

Episode 1289

Preston from Indianapolis, IN
Apple Music

Preston's music is in the cloud now, but he wants to know how he can listen to that when he's not on the internet. He's using Apple Music. Leo says there's a button in Apple Music for downloading music, and as long as he's a subscriber to Apple Music, he can download and play the music even when he's offline. He just needs to find a playlist or album he likes, and look for the download button. Sometimes music services will phrase it a little different, and say "Cache" or "Pin" instead of "Download."

Will I lose my email if my phone storage gets too low?

Theresa from Garden Grove, CA

Episode 1284

Theresa is worried that her GMail will get lost on her mobile phone because it doesn't have a lot of storage space. Leo says that Gmail keeps her email on their servers, so she can always access it. The thing to pay closer attention to is her photos. Leo recommends offloading images to Google using the Photos app, as well as Apple's iCloud. There's also Flickr.

How can I stop iCloud from putting all my photos back on my phone?

Episode 1281

Darlene from Seattle, WA
Apple Photos

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

What's a good mobile phone for the vision impaired?

Mike from Lubbock, TX

Episode 1280

Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:

1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.

Why can't I use PayPal Here with my new iPhone?

Episode 1279

Joseph from Pasadena, CA
PayPal Here

Joseph uses PayPal for his business and when he upgraded to the iPhone 6S Plus he started having issues with PayPal's magstripe reader. Leo says that those readers are actually microphones that pick up the magnetic pulses as sound for the app to translate.

The chatroom says that there is a known issue with it on the Apple Discussions board. It says that getting a new reader could solve the issue.

Why does my iPhone keep popping up a message saying "No Cellular Activation"?

Episode 1277

David from Los Angeles, CA
Apple iPhone 6s and 6s Plus

Dave also has an issue with his iPhone where he gets a popup box that says "no cellular activation" when he's trying to search for something. Is that malware? Leo says no. It's not, but his profile may be wrong, and that governs access to the LTE network. There could be a spurious profile that's causing the issue. He may need to wipe the phone and set it up as new. Then restore from iTunes. If the problem comes back, he'll know it's a bad profile. He can also gradually reinstall each app one by one and then he can isolate which app is causing the issue.