Paul is starting to lose his hearing and wants to know what hearing aid Leo uses. Leo says the interesting thing about today's hearing aids and in-ear monitors is that they work with a smart phone and he believes that they will become part of the "wearable computer" revolution.
Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.
Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.
David is an iPhone user and he wants to start using Google Voice, but he doesn't know if it's better than trying Allo or the other messenger programs. Leo says that iPhone users should just stick with iMessage. All SMS messages will go to iMessage anyway, because Apple doesn't let users change the default messenger app. iMessages will be color coded blue, while regular SMS messages will be color coded green.
Ernesto finally got an iPhone 7, but he can't use iTunes with it because his Mac is too old. Leo says that if he wants to sync it via wire, then he'll have to update his computer. He could pay the $25 for iTunes Match, and that would put his entire music collection up in the cloud. Then he could access the music from his current Mac as well.
Frederick uses an open access port with his iPhone but it always asks him to sign in. Leo says that's called a captive portal, which is done when using a hotspot. He needs to activate the portal. He should point his browser to 22.214.171.124. Or he can choose to "forget" the Wi-Fi access point. That will reset it and then he can sign back in. Leo actually recommends getting a travel router like the Tiny Hardware Firewall to protect him.
Gordon has made the switch to the iPhone and wants to know how to get his old WhatsApp messages back on his iPhone. Leo says that it was smart that Gordon backed it up to Google Drive, but WhatsApp says it depends on the phone being used. Since you recover chats from iCloud, Leo has a hunch it's not cross platform. Apple is very strict on how users can access data within the iPhone platform, but it's usually app centric.
Since Gordon backed them up, he can at least access them from Google Drive.
Mark hasn't updated his iPhone because he's worried that doing so will prevent him from syncing with iTunes on his old MacBook. Where can he go to see what updates will support what versions of OS X? iOS 10 requires iTunes 12.5.1 to sync, so Mark is probably not going to want to update it. What version will work on Snow Leopard? Leo says that Mark can probably use the new version of iTunes on Snow Leopard, but this is worth verifying before he does anything.
If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.
Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.
Carrie has an iPhone 6 and she's thinking of getting an iPhone 7. Leo says that the 10th anniversary phone is right around the corner, the iPhone 7S, unless they change the name of it, which Leo doubts. Will they bring back the headphone jack? Leo says no. She'll probably never see that feature again. So there's no real hurry to upgrade.
Ellie has been using this app called Perk to watch TV and do other activities. She earns points with it that she can cash in for gift cards. Leo says it's a whole new world, as people can use their phones to do just about anything. At the end of the day, she is trading her attention and information for this.