Mark is thinking about trading in his iPhone 5S to get a 6 Plus. He's thinking about buying Apple Care Plus. Worth it? Leo says it depends on what the deductable is. He'll get two incidents a year and the deductible is $79 per incident. So if he drops his phone a lot, it's worth it. But it's a money generator for most. Leo doesn't use Apple Care, preferring to self insure. But he also says that for kids, it's a must.
Today's photo myth is about the iPhone camera app. People think it doesn't do much, but Chris says that with iOS 8 you can do quite a lot and Chris uses it a lot. In the edit feature, there's a dial icon that gives you light, color, and b/w conversion. You can also drill down into adjustments and get exposure, white balance, and other features like saturation, color, and cast. It's giving you professional control that Chris really likes. And it's non destructive, so it doesn't change the original image.
Dan bought an iPhone 6 and he loves it, but he needs more battery life out of it. He's looking for a good external battery, but is overwhelmed by all of the options. Leo says unfortunately the iPhone has no removable battery, which is the tradeoff for it being so thin. The iPhone 6 battery life is better, but with the larger screen, it needs more juice. That's one of the reasons Leo likes the Samsung Galaxy Phones -- he can swap out the batteries with a backup. Many people use Mophie Cases, which have a battery built into them. But they make the phone quite a bit larger.
Doug ordered a new iPhone 6 Plus. He has his old iPhone 4 backed up. He also has his Samsung phone backed up. He wants to restore the apps he had from his old iPhone, and his calendars and contacts from the Samsung, to the new iPhone 6 Plus.
Leo says backup the iPhone 4 to iTunes and restore it to his new iPhone. Then sync the contacts to Google and log into his Google account on the iPhone 6 Plus. It'll sync and his contacts and calendars will be there.
Barbara dropped her old iPhone and now she needs to get a new phone. She wants something simple that will be easy to use. What should she get? Leo sent his mom the Samsung Galaxy Note 3. It has a simple mode which is nice. But Leo doesn't recommend Android to electronically challenged users.
Jackson is having trouble uploading his documents onto his school network via his iPhone and iPad. It will only let him upload photos. Leo says that's by design. On iPhone and iPad, he can only access files from the program that created them. So it won't let him upload anything from anywhere, only in the app he's using. This helps keep iOS secure.
Joe recently bought an iPhone and iPad, but there are programs at work that Apple doesn't support. So he's using his old HP laptop for those. Now he's having issues syncing calendars and contacts, and Apple hasn't been much help because they don't support Microsoft.
Apple users were enraged that Rite Aid and CVS are blocking Apple Pay, and are even boycotting them. Both Rite Aid and CVS used to have "tap to pay" terminals, and they worked prior to the release of Apple Pay with Google Wallet. Even right after Apple Pay started, customers were able to use their iPhones at Rite Aid and CVS successfully. But now Rite Aid and CVS have disabled all "tap to pay" terminals, including both Apple Pay and Google Wallet in favor of its own rival payment system called CurrentC.
Paula is thinking of switching from the Samsung Galaxy SIII to the iPhone 6 Plus. She uses Outlook, and was told it's not a problem to use with the iPhone. Leo says that syncing Outlook isn't really a good solution because Google killed the ability to sync with it. Since Paula is currently using Google Calendar and Contacts on Android, it would be best to just stick with that.
Byron's internet radio cuts out when he's listening on his iPhone running iOS 8.1. Leo says that intermittent Wi-Fi has plagued iOS for years, and Leo says that the nature of the beast is to have drop outs. But since iOS 7 it's really been a big problem. Leo says that Apple must be doing something odd because it's a common complaint.
Wi-Fi can often be promiscuous and can jump from access point to access point, dropping the signal. It could be the metal cases causing the problem. Byron can reset or update the firmware of the router. That could help, but the fix is elusive.