iPhone

How can I free up space on my iPhone?

Episode 1051

Joe from Kansas City, MO
Apple iPhone 5

Joe's iPhone 5 is having issues with Messages. When he erases messages, it doesn't free up any of the space on his phone. Apple says it's a known bug. Leo says there's a program called iBackupBot which will backup his phone, then delete the info and restore what's left to the phone. Or, he can backup his phone to the cloud, then toggle documents and data to off, and then restore.

Should I buy an iPhone now or later?

John from Hainesville, IL

Episode 1050

John has an iPhone 4S phone and his contract is up. He's wondering if he should he wait for the iPhone 6 or get the iPhone 5S now. Leo says that the iPhone won't come out until at least September. We don't know what it will have, but it's a "tick-tock" cycle for Apple, meaning the iPhone 6 will be a big step up. That being said, Leo's not sure what more than can even do since this is a mature product category now. He'd like to see a bigger screen, but that's about it. If John thinks the 4S screen size is fine, then that won't be an issue for him.

iOS 7 Jailbreak Is Out, But It's Not Recommended

Episode 1042

Since Apple released iOS 7, there hasn't been a jailbreak available for it -- Until now. But it doesn't come with a recommendation from Leo. There's only ever really been one reason to jailbreak an iPhone, and that's to install apps that haven't been approved by Apple. Instead, all previous iOS jailbreaks have come with an app store called "Cydia," which is well-known and fairly safe, or at least as safe as a jailbroken phone can be. The new iOS 7 jailbreak, however, comes with an unknown secret Chinese app store installed.

How can I get an iPhone unlocked to work on Straight Talk?

Carol from San Diego, CA

Episode 1040

Carol bought an AT&T phone but can't unlock it without a phone number to use it on Straight Talk. Leo says it's not likely that she'll be able to get AT&T to unlock it. Leo said that Carol bought it at the subsidized price, so she'll have to go with AT&T for two years. Unless it's a used iPhone, in which case Leo says that Carol can get it unlocked. If she's an AT&T customer in good standing, she can. But since Carol isn't, then she'll have to go to with AT&T Straight Talk in order to use it.

How can I restore my backup from iTunes if I don't have the password?

Ronny from Los Angeles, CA

Episode 1039

Ronny was having issues with his hotspotting feature on his iPhone 5, and when he took his phone in about it, they wanted him to backup to iTunes. He doesn't know the password for it, though. Leo says that the password for his backups is usually the same as the computer's password. If the company had set it, and he doesn't know what that is, he'll have to get the password from them.

Why can't my laptop see my phones?

Allie from Orange, CA

Episode 1037

Allie is thinking of getting an Android tablet, but she's having trouble connecting her laptop and her Samsung device. Leo says that Allie needs to download a Samsung utility called KIES. It will connect with her phone and update drivers. Leo says it can be tricky to connect her phone to the laptop to move data, though. That's why Apple and Android have both moved to connecting over Wi-Fi. Leo also recommends getting DoubleTwist.

Why won't my Android apps close when I shut them down?

Andrew from Dayton, OH

Episode 1033

Andrew has been noticing that when he shuts down Android apps, they still appear to be running when he goes into Manage Apps. Leo says on all mobile devices, there's no need for programs to actually shut down. On modern versions of Android, iOS, and even on Windows 8.1 or RT, apps don't necessarily close. The operating system just takes care of it on its own. When the user does something else, the OS will halt the CPU for that app, reclaim the memory, and eventually close it. It will still be in the "recent apps" section, though, but that's more for the user's convenience.