iPhone

Is there an app that helps me with snoring?

Ed from Valencia, CA

Episode 1157

Ed has a problem with snoring and wants to know if there's an app that can help him. Leo says if he has an Android phone, Sleep as Android will actually monitor his sleep patterns and record his snoring. This can help him discover whether or not he's snoring. There's also a grid that will show him how much he is snoring and when. It'll even record him talking in his sleep.

How can my iPhone be using so much data?

Jim from Yorba Linda, CA

Episode 1156

Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.

Why can't people play the videos I shoot with my iPhone?

Episode 1156

Amy from Newport Beach, CA
iOS 8

Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.

How can I get my email on my new iPhone?

Episode 1149

Laura from Tejunga, CA
iPhone 6 and 6 Plus

Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.

Why can't I use my old iPhone 4S on Verizon?

Episode 1146

Sharon from San Diego, CA
Apple iPhone 4S

Sharon has a Verizon cellphone but wants to get her old AT&T iPhone 4S added to the plan. Verizon said they can't add that phone to their network, though. Leo says back then, AT&T and Verizon phones only worked with either GSM or CDMA technology. If the phone was newer, like an iPhone 5S or iPhone 6, she could do it because they are called "world phones." She may need to unlock it. But the 4S predates the era of iPhone world phones, and it won't work.