iPhone

Should I buy an extended warranty on my iPhone?

Elena from St. George, Utah

Episode 1013

Elena wants to know if she should buy and extended warranty on her iPhone. Leo says that the new Apple Care, called Apple Care Plus, is beneficial because it covers damage. It's $100 (with a $79 co-pay) and it covers two incidents. Leo says that often, Apple will replace a broken iPhone for $200. So an extended warranty is a profit center for Apple, and Leo nevers buys it. In the long run, it's just plain cheaper. If Elena's the type of person who has butter fingers, Apple Care can buy peace of mind.

Apple Announces iPhone 5s with Touch ID Fingerprint Recognition

Episode 1013

This week, Apple announced the new iPhone 5S which comes with Touch ID fingerprint recognition, which Leo says is an innovation that explains why Apple never chose to use NFC (near field communications) into their phone. Leo says that Touch ID has the option of being a new way to make purchases. But privacy advocates says that Touch ID could cause people to incriminate themselves as fingerprints are not protected by the 5th amendment. So Touch ID does affect user privacy in a very fundamental fashion. Leo also doesn't see the virtue of a 64 bit iOS operating system.

Apple to Announce New iPhone on September 10

Episode 1011

Apple will be announcing a new iPhone at an event on the Apple Campus in Cupertino on Tuesday. It's going to be a cozy event, though, because the auditorium at One Infinite Loop only holds about 120 people. Leo is guessing it'll be called the iPhone 5S, it will be available in black, white, and champagne, it'll have a fingerprint reader and an upgraded camera. There will also be an iPhone 5C with colors and a plastic back, without a fingerprint reader, and will sell at a lower cost.

What's the best way for me to learn about my new iPhone?

Stan from Woodland Hills, CA

Episode 1010

Stan's wife has an iPhone 5, which is their first computer. They don't really know how to use it, though. What's the best book to get to read? Leo recommends going to the Apple Store and taking their "one to one" course. They'll sit down and show them how to use the phone. Leo says that's the best way to start. Books can be confusing because technology is moving faster than publishers can keep up. If their eyesight isn't that great, that could be an issue with the iPhone, but there's also accessibility features built in that will help.

How can I use my iPhone overseas?

Episode 1007

Bob from Santa Barbara, CA
iPhone 5

Bob's wife is traveling to Italy on vacation and wants to know if she should bring her iPhone. Leo says that she could pay for an international data roaming plan. They're not cheap and the data caps are small, not to mention the cell call charges.

Another way is to turn off data roaming. She won't have data unless she has Wi-Fi access, like at her hotel. Some apps, like Google Maps, would allow her to cache data while away from Wi-Fi.

How can I get my iPhone to send SMS instead of iMessage?

Episode 1007

Cliff from Tampa, FL

Cliff recently bought a Motorola Moto-X for his wife. He's holding out for the Note 3. Leo says that the Galaxy Note 3 will be announced Sept 4th.

The problem is that they are an iPhone family, and text messages won't send via SMS. Leo says that to go into the person's contact entry and uncheck the box that says 'iMessage'. Then it'll go to SMS. Leo says that iMessage has a flaw that prevents it from knowing when to send a text as iMessage. Leo also says that this is part of Apple's way to keep users in the Apple ecosystem.