Patrick doesn't think the iPhone X is durable enough compared to other Android phones that he says does the same thing. Leo says that the iPhone X feeds into a "tech fetish" because of its style and form over function. But it sure does work great. Leo says that Apple is a fashion company more than a tech company, but he gives credit where credit is due, and the iPhone X is a great phone. Android is more customizable, though, sure. But Android can be less secure. iOS is updated all the time, directly from Apple without any delays from manufacturer or carrier.
Leo's bottom line impression of the iPhone X: "Wow. I didn't expect to like it!" While Apple got their OLED screens from Samsung, it was made to their exact specifications, including no burn in. And he says it's gorgeous. Leo also says the notch doesn't bother him at all. Most of the time it's invisible. Facial recognition works as advertised, but not always. Then again, it does have a backup six digit code to open it. It has an edge to edge screen that's actually smaller than the previous model, but has larger screen space since there isn't much of a bezel.
Juan has an old iPhone 5 and was planning to upgrade to the iPhone 8, but now that the iPhone X is out, he's not sure. Leo says that the iPhone 8 is great and has been a really popular seller. And since Juan is visually impaired, it's better than spending hundreds of dollars extra for the iPhone X. Also triple tapping launches accessibility. Assistive touch is even better because it learns from him and it enables him to customize the features. Nobody does it better than Apple.
Byron has the iPhone 7 and the iPhone 6S Plus. He wants to know if he'll have issues upgrading his 6S Plus to iOS 11. Leo says that there's been complaints about loss of battery life updating to iOS 11. Even Leo's wife has noticed that on her 6S Plus. Leo says that they've also put out a few patches to fix issues that crop up. He always recommends waiting at least until the third patch after a new operating system comes out. Since iOS 11.1 is the current, it's OK to go ahead and update.
Leo got his iPhone X yesterday and he says that the display is stunning. It has a beautiful edge to edge OLED screen. The first thing you do is train it for facial recognition, but Leo says it doesn't recognize him yet because he's not always wearing his glasses. But when he does wear them, it reads him and is surprisingly good. It even reads in the dark and in strange lighting. You also have to look at it for it to recognize you. But occasionally, you'll have to use your passcode to get in, which Leo doesn't mind.
Tom wants to know how Apple's 2 Factor Authentication works with Find My Phone. When he logs into iCloud to look for his phone, it'll send his 2 Factor Authenticator to his phone. But how can he find his phone that way? Leo says that Apple does 2 Factor different from everyone else. If he has another Apple device like an iMac or iPad, then he could do it. It'll send the code to all of his Apple devices. Not just the iPhone. He can also use trusted phone numbers and enroll a landline or his wife's phone that they will call and give him the number audibly.
Dana has an iPhone 7 that's been updated to iOS 11, but the phone will not sync and display his contacts, so he can't use his car to make a call. Both Honda and Apple are blaming each other. Leo says this is a common problem with Apple/Honda owners. Nobody seems to have solved it, they're just complaining about it. One would hope that Apple would fix it in a future update. Honda isn't going to update their firmware.
Leo says that the iPhone X pre-order was a total mess, as it usually is. The iPhone 8 pre-order, on the other hand, was easy and Leo says that's because most people didn't want it. They waited for the iPhone X. It was also very difficult to get one on November 3rd because they are in limited supplies. Leo is getting his the week after. Leo says he's rather tired of the whole upgrade rat race, too, and he's embarrassed by the whole process. If he didn't have to review these things, he'd likely just get off the train altogether.
Joshua has a love-hate relationship with his new iPhone. It's freezing up a lot. iOS11 also has a glitchy screen, too. Leo suspects that it's a Lemon and since it's within about 3 weeks, he should be able to get a new one. Leo says there's some good features in it and if he brings it back to the store, they should be able to swap it out. It's definitely a lemon. That's all behavior that isn't normal. Battery life isn't as good as the iPhone 7, but not as bad as Joshua is complaining about.
David is looking at the Google Pixel 2 XL but he's worried about losing accessibility on his iPhone. Leo says that Google isn't going to take their apps off iOS any time soon. The Pixel 2 XL is a worthy contender if he chooses to make the switch. Both are great phones. One argument in Apple's favor is that from a security point of view, he's safer because their ecosystem is closed versus Android's open source approach.