iPhone

Is email taking up too much space on my iPhone?

Episode 1305

JB from Placerville, CA
Apple iPhone 6s

JB has an iPhone and he wants to erase all the email from GMail. How can he do it all at once? Leo says that the mail is stored on the Gmail server, and not on his phone. So he doesn't have to worry about emails filling up his phone storage. It's just a window to the server and when he taps on it to read it, that's when the email gets downloaded. One thing JB can do is go into Settings > General > Storage and iCloud Usage > Manage Storage and then look at how much space each app is taking up.

How can I recover a deleted text message from my iPhone?

Brandon from Redlands, CA

Episode 1300

Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.

Rumor Appears Likely That Apple Will Remove Headphone Jack in iPhone 7

Episode 1300

According to reliable sources, the rumor is that Apple will be removing the headphone jack in the new iPhone 7 and users will be using the lightning port to get their audio. Apple isn't the only one to do it either, as the Motorola Moto X will soon has a similar design with the microUSB connector.

Read more at TheVerge.com

What should I get for my first smartphone?

Episode 1299

Terri from Los Angeles, CA
Apple iPhone 6s

Terri has an old Razor flip phone and it's about to be disabled by AT&T. Leo says that if AT&T is doing that for network reasons, then they should give her a free phone to replace it. She should be able to get another flip phone if she wants. If Terri wants a smart phone, then she'll have to remember it will cost a lot more with the data plan. If she's ready for that, she'll be able to do a lot more with it. Leo recommends having her son take her to the AT&T store and see what the options are. She could go pay as she goes, or get a 2 year data plan.

Should I buy a new iPhone or wait for the iPhone 7?

Episode 1298

Rojit from California
Apple iPhone 6s

Rojit is getting an iPhone for father's day and he wants to know if he should wait for the iPhone 7. Leo says that if he can wait until September/October, then he'll get the latest and greatest running iOS 10. We know that it's coming in the fall. We also hear that there will be an improved dual camera, and the talk is that Apple is going to eliminate the headphone jack and use the Lightning port. It may not be enough to wait for. If he got one today, he'll be fine. Then he'll be set up to get the iPhone 7s next year.

How can I repair my iPhone screen properly?

Episode 1297

Sandra from Corona, CA
Apple iPhone 6s and 6s Plus

Sandra dropped her mobile phone and had the screen fixed at Staples. Now Siri doesn't work, and neither does the speaker. Leo says that the problem with third party repair sites. Leo says that Apple's attitude takes away our right to repair and it's hard for third parties to learn how to repair the phone properly. Had she brought it back to Apple, it would have been either repaired or replaced properly. At this point, her only option is to bring it back to Staples until it gets fixed properly.

Would Apple prompt me to change my Apple ID Password?

Dan from Fresno, CA

Episode 1295

Dan was using his iPhone 5s and he got a message that someone is trying to sign into a device using his Apple ID. Apple says that they don't send out messages like that. Leo says that isn't really accurate as he's gotten those as well. Any time you sign into a new device, you get that message. If it comes with a suggestion to change the password, however, then that could be a ploy to steal his Apple ID from a browser. He should never do that.

Why am I running out of room on my iPhone?

Episode 1295

Dennis from Costa Rica
Apple iPhone 6 and 6s Plus

Dennis got an iPhone 6s Plus a few months ago and he can't seem stop the storage from filling up his phone. Leo says that the iPhone caches a lot of data. If he plugs it into his computer, he can take a look at it in iTunes. It will show him a graphical representation of the space used in "other." The only real way to clean it up is to backup the iPhone, erase it, and then restore it. That will get rid of all the cached stuff. He can go into Settings > General > Storage and Usage, and clear everything out piece by piece.