Randy is an amateur photographer and he's got a few great images on his iPhone that he wants to blow up larger than a poster. Leo says that a camera phone only has so much data, so it may not look great blown up. 14x19 is probably the sweet spot. The larger he goes, the more defects he'll see in the image. Apple's own photo service is very good, so Leo recommends using that.
Chris' Network Solutions email account has thousands of emails and he's having trouble with them getting to his iPhone. He wants to clear them all without having to delete one at a time.
RJ is looking to upgrade to his first smartphone. He has an old Apple Computer running Snow Leopard. Leo says that since RJ is in the Apple universe, the iPhone is probably the best option. It's certainly the most popular for Mac users. But for someone who has never used a smartphone, a Windows 8 phone is also a great option. It doesn't have as many apps, but as someone just starting out, he won't miss them. Nokia makes the best ones. Android may be a bit too much for a beginner, but that's the third option.
Apple has released iOS 7.1 for iPhone and iPad, and Leo says users should run, not walk, to install it. It solves a lot of problems that have creeped up. It does seem to have battery problems, however. Leo advises resetting the iPhone after you update it, that should clear out the "cruft" and get it back to it's usual battery life. Leo advises going to Settings > General > Reset > Reset All Settings. Don't choose the "Erase All Content and Settings," as that will erase all data as well.
Mike is getting his first smartphone and wants to know what he should get. Leo says that for a first timer, iPhones are popular, but it's not necessarily the best choice. Leo says that a Windows Phone is a good option because it's very easy to use. It doesn't have all the apps, but it has everything a beginner needs.
David wants to backup all his photos in Google. Leo says to install Google Plus on the mobile phone and then turn it on in the iPhone or Android. Then they'll automatically upload.
Lou has an iPhone 5 and has been hesitating upgrading to iOS7, so he hasn't. Leo says that Apple will be releasing iOS 7.1 soon, so it may be wise to just wait a little bit longer. Lou also wants to know why the Lightning connector doesn't work all the time. Leo says that if Lou bought it from a third party, that could be the issue. If it's not charging, it may be that Lou is connecting to a USB port that doesn't have enough juice running through it. USB adapters have different amps. Anything less than 5v x 1 amp, it won't charge. The iPad requires 5.1 v x 2.1 amps.
There's a flaw in iOS and OS X that allows a "man in the middle" to intercept your credit card information. Apple just put out an emergency update to iOS to patch this. The update is OS version 7.0.6 and users should install it immediately to all iPhones and iPads. Hopefully, the OS X patch will be coming soon as well.
Terri has a ton of text messages over the last five years on her iPhone that she'd like to get onto her computer. Leo says that it's more than just texts, it's also images. First, Leo says she should backup her phone. Then get a program called iExplorer, by Macroplant. It will not only get her music, but also will allow her to export text messages to PDF, along with images. It'll also save voicemails.
Michele's daughter is going overseas and she has an iPhone 4S. How can she use a local SIM while she's there? Leo suggests upgrading to the iPhone 5, 5C or 5S through Verizon. It's a world phone and she can then use a local SIM when she gets to where she's going. Asking Verizon to unlock the 4S may not work because it wasn't a GSM phone. And that iPhone 4S wouldn't work where she's going anyway. So upgrade and then you can do what you want.