Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.
Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.
Jim has an iPhone 4S without phone service and the Wi-Fi doesn't work. How can he fix it? He heard some crazy methods to try and fix it including heating up the phone and then chilling it. Leo says there's a method to that madness since electronics work with solder, but it's not a prescription that he'd recommend.
Jared is having a problem with his iPhone 5 since upgrading to iOS 8. Leo says there's no denying that the experience is worse under iOS 8. Apple is working on it, but unfortunately, he can't roll back to iOS 7. There are known Wi-Fi issues and there are workarounds.
Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.
Andy has to replace his old flip phone, and he wants a smart phone with a good camera. Leo says that the smartphones have gotten really good, especially with cameras, but they don't have an optical zoom. Is there one as good as a DSLR? Leo says no, he won't get one as good as a Nikon, for sure.
Ann finally bought her first smartphone and got an iPhone. Now she wants to create her own ringtones. Leo says it can be done right inside iTunes if she hasn't upgraded to Yosemite yet. But if she has, then she can't.
Steve just replaced his Android phone with an iPhone 6 Plus for the camera. But his challenge is all the stuff he has in the cloud, and with Android it was so easy to share it. Leo says that Apple's philosophy is to limit users in order to keep them out of trouble.
Sharon has a Verizon cellphone but wants to get her old AT&T iPhone 4S added to the plan. Verizon said they can't add that phone to their network, though. Leo says back then, AT&T and Verizon phones only worked with either GSM or CDMA technology. If the phone was newer, like an iPhone 5S or iPhone 6, she could do it because they are called "world phones." She may need to unlock it. But the 4S predates the era of iPhone world phones, and it won't work.
Paul just upgraded to an Apple iPhone 6 Plus, but every time he gets a call from a landline, he gets an echo. Could it be the Wi-Fi calling feature or noise suppression? Could it be a T-Mobile issue? Leo doesn't think so. But it could be a delay when talking from Wi-Fi or cellular to the landline. This is an odd issue that often happens on the radio show. And they've never been able to track it down. Leo says to get Apple to replace the iPhone. If it still happens, it's the network, not the phone.