iPhone

Can I make Google calendar the default in my iPhone?

Google Calendar on iPhone

Episode 1484

Christine from Santa Barbara, CA

Christine hates the iPhone Calendar. She wants her Google Calendar to be the default. Rich says that iOS is sandboxed and there's no way to set a default app that would send her information where she wants. Rich recommends going into the iPhone's calendar settings and setting Google Calendar as her main calendar. Then all she will see is the Google Calendar. It's still using the iPhone calendar app, but it's all her Google Calendar information. That's about as good as she can get it.

As for invites, Rich hates invites. He prefers to delete them.

How can I lock down my daughter's iPhone?

OurPact block internet and apps

Episode 1482

Scott from Maine

Scott got his daughter an iPhone 7 and he wants to know the best way to lock it down to protect her online activity. Leo says that there are parental controls built into the iPhone, but there are apps that really take it to a new level. He can block apps and features as well. He can even white list numbers that would allow calls while disallowing others. He should also look at what restrictions the carrier offers. There are kid friendly browsers. iBlacklist will filter calls and SMS.

How can I get access to my Apple ID?

Apple ID

Episode 1482

Jack from Maine

Jack is in the banking industry and he recently left his job. But when he did, he lost his Apple ID and they remote wiped his phone. Will he have trouble switching it over to a new Apple ID and will he lose all the apps, music, etc. that he bought? Leo says that Jack should be able to go to the Apple ID and change the email associated with it. They'll look for confirmation on the old email, though. He'll need to also log into the old Apple ID account and turn off Find My iPhone and back up to iCloud.

What's a good app for recovering data on my iPhone?

PhoneView on Mac

Episode 1474

Ricardo from Anaheim, CA

Ricardo would like to recover some data from his phone, including his messages. How can he do that? Leo says that there's a program called ECamm PhoneView is the best one he knows of. It's Mac only though. Free to try, then it costs $30. What about Doctor Phone? $100 is really pricey, and it has page after page of one-star reviews. So Leo would recommend steering clear of that one.

Is there an undo command on the iPhone?

iPhone Undo Typing

Episode 1474

Rob from Lolo, MT

Rob has a friend who's computer died. She tried to use her iPhone to type something and she hit the space bar and it disappeared. How can she get it back? Leo says it may be possible to get it back by shaking the phone. The iPhone has a feature that if she shakes the phone, a popup will appear that says "undo typing?" But the text must be available in the clipboard for that to work.

Why can't I unlock my iPhone?

iPhone 6S

Episode 1466

Nick from Marina Del Rey, CA

Nick has an iPhone 6S that he uses as a backup phone. He wants to unlock it for a trip to Europe, but neither T-Mobile nor Apple can unlock it. What can he do? Leo says that T-Mobile should be able to unlock it. It's their carrier lock. Leo recommends tweeting John Legere of T-Mobile (@JohnLegere). He pays attention to his Twitter feed and Leo bets he'll get back to him with someone to talk to.

Leo says he could also go to an independent cell phone store. They have great talent to unlock phones and could solve it.

Why is my credit card information popping up on the iPhone?

Episode 1464

Jan from Washington

Jan has an iPhone 6 and she's worried that someone is hacking into her digital wallet and getting her credit card. Leo says it's probably not the case. More likely, she inadvertently activated Apple Pay, which she can do if she presses the home button twice. Pressing the home button again makes it go away. It's designed that way to make it easy to pay with Apple Pay quickly when the screen is locked.

Can she use more than one thumbprint on Touch ID? Leo says no. She can use fingers on both hands. But if it doesn't open, it may need to be retrained.