Jessie's wife is complaining that her iPhone is running out of space. Leo says that's because of all the pictures and videos she has on that 16 GB phone. Jessie says that her previous iPhone was able to store more photos and videos than her new one. Leo says it's because the camera in the new iPhone has a larger sensor and saves larger files. There's also less space thanks to iOS 8.
Peter has more than one cellphone running in Verizon and wants to swap out SIMs to use one number. But he has to use a special SIM in order to get LTE in it. Leo says that may be due to the update that runs VOLTE. But when it takes the SIM out and moves it to the iPhone, he loses visual voicemail. Leo says that's likely a Verizon shortcoming, even though Leo doesn't think there's a technical reason.
Since banks have stopped supporting Windows Phone, and since Apple Pay is very popular, Ron is thinking about making a switch from Windows Phone to either the iPhone or an Android phone. Thoughts? Leo says that it is a blow to Microsoft that banks have dropped their support. It's too bad because the hardware is great, especially with its cameras and elegant operating system. The real problem is, that Microsoft came very late to the game and there was no way to play catchup.
Apple sold over 75 million iPhones in the last three months, for combined sales of over $18 Billion in profit, a 40% profit margin, the largest in history. Apple also has over $142 Billion in cash. Most of that has been transferred to accounts overseas in order to avoid taxes. So while they have that much money, it's not exactly liquid in the US.
Apple just posted the best quarter in corporate history (CNN)…
Ed has a problem with snoring and wants to know if there's an app that can help him. Leo says if he has an Android phone, Sleep as Android will actually monitor his sleep patterns and record his snoring. This can help him discover whether or not he's snoring. There's also a grid that will show him how much he is snoring and when. It'll even record him talking in his sleep.
Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.
Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.
Jim has an iPhone 4S without phone service and the Wi-Fi doesn't work. How can he fix it? He heard some crazy methods to try and fix it including heating up the phone and then chilling it. Leo says there's a method to that madness since electronics work with solder, but it's not a prescription that he'd recommend.
Jared is having a problem with his iPhone 5 since upgrading to iOS 8. Leo says there's no denying that the experience is worse under iOS 8. Apple is working on it, but unfortunately, he can't roll back to iOS 7. There are known Wi-Fi issues and there are workarounds.
Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.