Dave also has an issue with his iPhone where he gets a popup box that says "no cellular activation" when he's trying to search for something. Is that malware? Leo says no. It's not, but his profile may be wrong, and that governs access to the LTE network. There could be a spurious profile that's causing the issue. He may need to wipe the phone and set it up as new. Then restore from iTunes. If the problem comes back, he'll know it's a bad profile. He can also gradually reinstall each app one by one and then he can isolate which app is causing the issue.
Nas said that he had the same phantom iPhone issue with his tablet and it turned out to be the magnet from his case that caused the system to start activating his apps. He thinks that maybe the previous caller may be using too much current when charging and that's causing a magnetic field resulting in random app activity.
Doug's phone has been acting possessed. It makes calls and activates apps all by itself. It even called an Uber without him knowing. Leo says it's possible that a remote access trojan could be on his phone, but it's unlikely because iPhones are hard to hack. Leo says that Doug should change all his passwords immediately. It's clear that something not good is on there, so Leo recommends wiping the phone. Start over. Doug should get rid of any apps that may have been involved and make sure he removes his credit card info from the Uber app.
David has a problem where his computer shuts off after awhile and he has to log in twice to get it back. Leo says he's had a similar issue with a MacBook. As long as he uses it every day, it's not problem. But after a few days, this issue would pop up. Leo just logs out and shuts down and that solves the issue. David should uncheck put the hard disk to sleep. He should also disable Power Nap. Those things may prevent this from happening. Turning off the Sleep function entirely will work as well, but he'll be using power then.
The FBI has figured out how to crack into the phone of the San Bernardino terrorist, and is now offering its assistance to law enforcement across the country in unlocking iPhones. The FBI has no plans to disclose the vulnerability to Apple, either.
Read more at Buzzfeed.com
Barbara is thinking about switching from the iPhone to the new Samsung Galaxy S7. Leo says that while the S7 comes with 32GB, she can put up to 200GB of additional storage in a miniSD drive. But it's not like it expands her memory for apps. That's only for storage. Leo prefers the S7 by a long shot, but the iPhone is great for the average user. Barbara already knows how to use it, and has apps in the ecosystem. So why change? She should just get an iPhone with more storage.
Brooke wants to know how she can restore a note that she accidentally deleted from her iPhone. She tried to restore it from her backup, but that deleted everything. Leo says the first thing is to turn off the phone so it doesn't backup. Hopefully it was backed up to iCloud, as it does normally. Chances are, however, that it's probably too late if she's restored from an old backup already. But if backup to iCloud was enabled, that's really her only hope.
Apple had its event on March 21, where it announced a new iPhone SE and iPad Pro. While they aren't revolutionary products, the iPhone SE brings the features of the current iPhone 6s to the smaller 4" phone. Apple's new iPad Pro is a smaller size as well, offering the features of the 12.9" iPad in the 9.7" size.
Mark has an iPhone 5 that is backed up to iTunes, but he gets different data on when it was backed up depending on his computer. Leo says that a backup from iTunes is done to the computer, so it makes sense that multiple computers would have different local backups. He can back up to the cloud but he'll only get 5GB of iCloud storage unless he pays for more. That's enabled in the settings. Leo also recommends encrypting his backups as well. That option is also in the settings.
Robert wants to know why the FBI just doesn't talk to the NSA about the data they want on the terrorist's phone. In reality, Apple's position is that the metadata from the carrier itself tells a lot of detail. But there may be a legal wall that would prohibit them from cooperating. The NSA just announced that they are helping, though. So that leads Leo to believe that there's another goal here. Their goal is to get the keys to the kingdom and force Apple to give them a backdoor to their phones.