Doug has iOS 9.5.3 installed, and when he taps on the home button, the whole screen drops down. Leo says it's a feature that allows you to use your phone one handed because the iPhone 6S is larger than the previous iPhones. It's supposed to do that whenever you double tap the home button, without actually pressing it down.
Jay has backed up his iPhone and installed the iOS 10 Beta. He's having issues with iCloud sync with his iPad and Mac, along with the universal clipboard. Leo says that a beta version will always have some things that don't work. Leo suggests restarting everything to see if they sync back together. He also should make sure everything is updated to the latest version. Being on the same Wi-Fi network also helps.
Ron knows that the iPhone 7 is coming and he's ready to upgrade, but he needs more memory and hasn't been happy with how Apple handles images. Is there a better option out there? Leo says that since Ron still has the iPhone 4, the 6S Plus would be a huge improvement. Leo says in spite of that, Apple is still behind in design compared to Android, and he's worried about the new design which is believed to get rid of the headphone jack.
Remember the legal battle that Apple fought against the US Government to prevent unlocking of the iPhone's encryption? The US Gov't ended up going to a third party company who had created a hack to do it. Now that hack is being used to unlock and peer into the mobile phones of dissidents and other undesirable elements that the government wants to keep tabs on. Even reporters. Leo says that Apple has pushed out a fix to block it, and everyone should install iOS 9.5.3 to stop it. Otherwise, you're vulnerable.
After John updated his iPhone 5 to iOS 9.3, it's not doing anything. AT&T says that Apple has been having issues with the update and that he needed to contact Apple. So after 2 hours of backing up, reloading, etc. Apple determined it was a hardware issue and that he should buy a new phone. Leo says that one last thing he can do is take out the SIM card and then put it back in. Sometimes it can shake lose.
Michael bought the iPhone 6s as his first iPhone and he finds it very difficult to do certain things that are much easier for Android users. Leo says that's true by and large, but Apple has a set way of doing things in the ecosystem. Recording audio and video calls is useful in Android, but the iPhone requires a third party service which he'll have to pay for. Should he jailbreak his phone for more options? Leo says no. Jailbreaking affects the performance of the iPhone and makes it difficult to update. Right now, he wouldn't be able to jailbreak anyway.
Scott is frustrated with the phone dictionaries because they have a limited vocabulary and it's not very easy in iOS to add a word. Leo agrees, but he can go into the keyboard settings and add the option in. Leo says that autocorrect will learn words over time. Autocorrect should offer suggestions, including the one of the left, which will be the word as he typed it. If he selects that, it will tell autocorrect to add that to the dictionary. Another option is to cancel out the autocorrect entirely.
Mike took Leo's advice and is recording with his iPhone. He also uses Hey Siri for turning on Do Not Disturb mode. But now Siri requires him to unlock the phone to enable Do Not Disturb. Leo says that an update may have closed a bug that allowed it. He should be able to access it via the lock screen. Welcome to the world of Apple where they know better than we do and make changes that we'll just have to learn to live with. It may also be that Mike is using the beta of iOS 10. Features will often not work in a beta.
With the fall Apple event only weeks away, rumors persist that Apple plans to eliminate the headphone jack in favor of headphones that use the Lightning connector. Leo says it's been tried before. The Motorola Droid Z didn't have one. Leo says that people want a headphone jack and this is going to be a test of brand loyalty. But Steve Gibson says that using the Lightning connector could pave the way for Apple to add noise cancelling earbuds to the design. It could also transmit data like measuring blood pressure while you're working out.
Rick has been getting text messages and his friends are getting text messages from him with a link to a YouTube video on phone hacking. The Apple Geniuses say that's impossible. How can that happen? Has his cellphone been hacked?