Preston's music is in the cloud now, but he wants to know how he can listen to that when he's not on the internet. He's using Apple Music. Leo says there's a button in Apple Music for downloading music, and as long as he's a subscriber to Apple Music, he can download and play the music even when he's offline. He just needs to find a playlist or album he likes, and look for the download button. Sometimes music services will phrase it a little different, and say "Cache" or "Pin" instead of "Download."
Theresa is worried that her GMail will get lost on her mobile phone because it doesn't have a lot of storage space. Leo says that Gmail keeps her email on their servers, so she can always access it. The thing to pay closer attention to is her photos. Leo recommends offloading images to Google using the Photos app, as well as Apple's iCloud. There's also Flickr.
Leo says that the FBI paid more to uncrack a terrorist's iPhone than director James Comey will make in his career as director. And that's your tax payer dollars. What they ended up doing is buying a "zero day exploit" from a group of hackers in Israel.
Randy forgot his iPhone password. What can he do? Leo says to go to the Apple Store. They can't unlock it, but they can reset it. He'll lose everything on it, but at least he won't have to buy a new phone. He'll need to provide proof of purchase, however. If he has his Apple ID, he'll at least be able to restore the data from iCloud.
Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.
Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:
1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.
Joseph uses PayPal for his business and when he upgraded to the iPhone 6S Plus he started having issues with PayPal's magstripe reader. Leo says that those readers are actually microphones that pick up the magnetic pulses as sound for the app to translate.
The chatroom says that there is a known issue with it on the Apple Discussions board. It says that getting a new reader could solve the issue.
Dave also has an issue with his iPhone where he gets a popup box that says "no cellular activation" when he's trying to search for something. Is that malware? Leo says no. It's not, but his profile may be wrong, and that governs access to the LTE network. There could be a spurious profile that's causing the issue. He may need to wipe the phone and set it up as new. Then restore from iTunes. If the problem comes back, he'll know it's a bad profile. He can also gradually reinstall each app one by one and then he can isolate which app is causing the issue.
Nas said that he had the same phantom iPhone issue with his tablet and it turned out to be the magnet from his case that caused the system to start activating his apps. He thinks that maybe the previous caller may be using too much current when charging and that's causing a magnetic field resulting in random app activity.
Doug's phone has been acting possessed. It makes calls and activates apps all by itself. It even called an Uber without him knowing. Leo says it's possible that a remote access trojan could be on his phone, but it's unlikely because iPhones are hard to hack. Leo says that Doug should change all his passwords immediately. It's clear that something not good is on there, so Leo recommends wiping the phone. Start over. Doug should get rid of any apps that may have been involved and make sure he removes his credit card info from the Uber app.