Lisa's phone is dead and she wants to know if she can get the data off of it and transfer it to her new phone. Leo says if the phone is bricked, then unfortunately that data is unreachable. But her phone is probably backed up to the cloud by default, or her computer. So she should look into her iCloud account or on her computer to see if that data is there. Chances are, a lot of that data will automatically sync to the new phone once she logs into her iCloud account. This is why cloud backup is so important.
Greg can buy a used iPhone 7, but it's carrier locked. How can he get it unlocked? Leo says that he'd have to talk to the company to see if they are willing to unlock it. He'll need to give them the IMEI number and as long as he's in good standing with the ISP, they are usually willing to do it.
Don recently upgraded his Windows laptop to Windows 10 and he's regretting it. There's a popup keyboard that he can't get rid of. Leo says that the computer thinks it's a tablet and is in tablet mode. All he needs to do is go into his settings and disable tablet mode. He can disable it permanently, too.
Clarence is concerned about the new trend to have irreplaceable batteries in devices, like the new Nintendo Switch. Leo says that iFixIt says the battery in the Switch can be replaced with the right tool and replacement part. It's doable. But there's no user serviceable part for the battery in the iPhone. It's all glued in now. Apple will repair a battery for you, but it can't be done by the user. Clarence's battery should last around 500 complete charges. Once that happens, they are dead.
Brittany has heard that the Android phones are having battery life issues. Leo says that the iPhone 7 Plus is one of the best phones for battery life. Apple is also very aggressive about controlling apps on the phone to prevent them from running in the background. The Android phone that Brittany's boyfriend has probably has an ill behaved app that's sucking the battery power out of it. Facebook, for instance, is a battery hog.
Kenny wants to get an Otter Box for his iPhone 7 Plus, but he hears that there's a rainbow effect with the screen protector. Leo says it could, if he used it. Leo doesn't put it on. It'll protect him against scratches, sure, but the glass of the iPhone is very hard. He can get a sapphire glass cover, but the problem is, he'd have to keep that protected as well.
The Otterbox is very good at protecting the phone, and most of the time, it'll hit on the case, not the screen. Leo recommends them. But if he's worried, Kenny should get the model that has a lid.
Igor has been hearing about battery issues on the iPhone. How can he find out if his is part of the recall? Leo says that Apple has a site that he can check here. Chances are, it may not be part of it. In the end, batteries do fail. They wear out after 500 full recharges. Also, he won't want to run them down and then recharge every time. He should plug it in when he's not using it.
Paul is starting to lose his hearing and wants to know what hearing aid Leo uses. Leo says the interesting thing about today's hearing aids and in-ear monitors is that they work with a smart phone and he believes that they will become part of the "wearable computer" revolution.
Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.
Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.
David is an iPhone user and he wants to start using Google Voice, but he doesn't know if it's better than trying Allo or the other messenger programs. Leo says that iPhone users should just stick with iMessage. All SMS messages will go to iMessage anyway, because Apple doesn't let users change the default messenger app. iMessages will be color coded blue, while regular SMS messages will be color coded green.