Ricardo would like to recover some data from his phone, including his messages. How can he do that? Leo says that there's a program called ECamm PhoneView is the best one he knows of. It's Mac only though. Free to try, then it costs $30. What about Doctor Phone? $100 is really pricey, and it has page after page of one-star reviews. So Leo would recommend steering clear of that one.
Rob has a friend who's computer died. She tried to use her iPhone to type something and she hit the space bar and it disappeared. How can she get it back? Leo says it may be possible to get it back by shaking the phone. The iPhone has a feature that if she shakes the phone, a popup will appear that says "undo typing?" But the text must be available in the clipboard for that to work.
Fred is vision impaired and wants to know what devices would be good for him to suggest to others who have the same condition. He uses Siri on the iPhone and iPad. Are there others he can recommend?
Leo says that the rumors are strong that Apple will announce three new iPhones this Fall, and Leo says that notch haters are going to be disappointed. It's here to stay. So much so that Android manufacturers are starting to copy it.
(2017 iPhone X pictured above).
Nick has an iPhone 6S that he uses as a backup phone. He wants to unlock it for a trip to Europe, but neither T-Mobile nor Apple can unlock it. What can he do? Leo says that T-Mobile should be able to unlock it. It's their carrier lock. Leo recommends tweeting John Legere of T-Mobile (@JohnLegere). He pays attention to his Twitter feed and Leo bets he'll get back to him with someone to talk to.
Leo says he could also go to an independent cell phone store. They have great talent to unlock phones and could solve it.
Jan has an iPhone 6 and she's worried that someone is hacking into her digital wallet and getting her credit card. Leo says it's probably not the case. More likely, she inadvertently activated Apple Pay, which she can do if she presses the home button twice. Pressing the home button again makes it go away. It's designed that way to make it easy to pay with Apple Pay quickly when the screen is locked.
Can she use more than one thumbprint on Touch ID? Leo says no. She can use fingers on both hands. But if it doesn't open, it may need to be retrained.
Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.
If you have an iPhone, you may already be familiar with the Live Photo feature that it has. When Live Photos are enabled, whenever you take a picture, the iPhone will also capture a few seconds before and after the shot is taken. This gives the photo some motion, almost like a very short video clip. But you may not know that it can actually go beyond just that basic functionality. After you take a photo of something that moves, go to edit the photo and swipe up. This will reveal a few different effects that you can apply.
Nam gave his daughter a used iPhone 6, but after fixing the charging port, the fingerprint reader doesn't work. Leo says that Apple has disabled it because it was fixed by a third party. It's really for their own protection. If he takes the phone into Apple and tells them what happened, they should be able to restore the function, but understand that they may not.
John is retired and photography is a serious hobby for him. Should he buy a new iMac Pro, and how much RAM should he get? Leo says that If John was a pro, then the iMac Pro would be a good idea. But the 2017 5K iMac is not only just as good, it can actually be faster using single core configurations. So why spend the extra money? He should go with the 2017 iMac and configure it to his budget. 32GB of RAM is plenty, but he should avoid the Fusion drive. They cause more problems than they are worth. He should get a spinning drive to plug into it for his data.