Dennis got an iPhone 6s Plus a few months ago and he can't seem stop the storage from filling up his phone. Leo says that the iPhone caches a lot of data. If he plugs it into his computer, he can take a look at it in iTunes. It will show him a graphical representation of the space used in "other." The only real way to clean it up is to backup the iPhone, erase it, and then restore it. That will get rid of all the cached stuff. He can go into Settings > General > Storage and Usage, and clear everything out piece by piece.
Gary has an iPhone 5S and he's hearing rumors that the iPhone 7 is coming out in the fall. He wants to upgrade to get more storage. How can he make room on his phone in the meantime? Leo says that since Gary is thinking of upgrading because he's running out of room on his 32GB model, he suggests backing up those photos into the cloud. Gary can turn on the iCloud Photo Library for storage. He can find that in Settings > Photos and Cameras > iCloud Photo Library. He may need to buy more storage and can get 200 GB for $2 a month.
Dan's daughter is graduating from high school on Friday and he wants to be able to broadcast the graduation ceremonies to family all over the world. How can he do it and have great audio? Leo says that everyone has gotten into live video streaming with Periscope, Meerkat, and Facebook Live. The benefit of Facebook is that they'll even save it to his account so that people can watch it any time.
Preston's music is in the cloud now, but he wants to know how he can listen to that when he's not on the internet. He's using Apple Music. Leo says there's a button in Apple Music for downloading music, and as long as he's a subscriber to Apple Music, he can download and play the music even when he's offline. He just needs to find a playlist or album he likes, and look for the download button. Sometimes music services will phrase it a little different, and say "Cache" or "Pin" instead of "Download."
Theresa is worried that her GMail will get lost on her mobile phone because it doesn't have a lot of storage space. Leo says that Gmail keeps her email on their servers, so she can always access it. The thing to pay closer attention to is her photos. Leo recommends offloading images to Google using the Photos app, as well as Apple's iCloud. There's also Flickr.
Leo says that the FBI paid more to uncrack a terrorist's iPhone than director James Comey will make in his career as director. And that's your tax payer dollars. What they ended up doing is buying a "zero day exploit" from a group of hackers in Israel.
Randy forgot his iPhone password. What can he do? Leo says to go to the Apple Store. They can't unlock it, but they can reset it. He'll lose everything on it, but at least he won't have to buy a new phone. He'll need to provide proof of purchase, however. If he has his Apple ID, he'll at least be able to restore the data from iCloud.
Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.
Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:
1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.
Joseph uses PayPal for his business and when he upgraded to the iPhone 6S Plus he started having issues with PayPal's magstripe reader. Leo says that those readers are actually microphones that pick up the magnetic pulses as sound for the app to translate.
The chatroom says that there is a known issue with it on the Apple Discussions board. It says that getting a new reader could solve the issue.