Mark ordered an iPhone X from Apple and he's worried about the order. He ordered an AT&T model, but his wife moving to Verizon. Can he swap it through the Apple store? Leo says that's probable. He'll definitely want to do that since the phones are locked to the carrier. The Verizon model would work with AT&T, but not the other way around. That's because Verizon's phone is unlocked, but have different radios in each. Leo suggests not even opening the box. He should just take the phone to the Apple Store and swap it out.
Leo says that phone manufacturers like Apple and Google are taking advantage of the hyper-competitive nature of the tech blogging world by only giving out limited quantities of smartphones, and at the very last minute for only 24 hours. This strategy was pretty interesting because it gave bloggers limited hands-on time with their latest phones before they had to publish a review. As such, Leo says they didn't really have time to focus on bread and butter features like battery life or issues like screen burn-in. Instead, they're focusing on the newest features.
In the wake of the Texas church shooting, the FBI and the DOJ have discovered that the shooter's iPhone was encrypted. Deputy Attorney General Rod Rosenstein says that "iPhone encryption costs lives."
Read the full story at arstechnica.com.
Fred has an iPhone 6 that's been updated to iOS 11. But when he updated it, he lost his password vault file. Leo says that Apple discontinued support for 32-bit apps in iOS11 and as such, a lot of apps simply broke and stopped working. They won't work unless the developer updates them. Fred will have to contact the app developer and see if they're working on a solution. If it backed up the data to DropBox then he may see it there.
Todd just got the iPhone X. He likes it. He doesn't even notice "the notch." Leo says you don't really notice it until you see a page that has a white background. Then it pops. And there are some apps that have to be updated to make room for it. David thinks there may be a bug though. When the screen is unlocked, the ring isn't very loud when he gets a call. Leo says that's probably a feature since he's already looking at the phone. So why would he need a loud ring?
Howard is going to get an iPhone X, but can he get an unlocked one? Leo says not yet. Apple will eventually do that, but if he buys the Verizon version, a SIM from any carrier will work because they have all the radios and Verizon is under an order from the federal government to unlock all phone's LTE SIMs. It's not exactly an unlocked phone per se, but it works like one.
He should check out iMore's article: "Here's now to buy an iPhone X that's unlocked."
Patrick doesn't think the iPhone X is durable enough compared to other Android phones that he says does the same thing. Leo says that the iPhone X feeds into a "tech fetish" because of its style and form over function. But it sure does work great. Leo says that Apple is a fashion company more than a tech company, but he gives credit where credit is due, and the iPhone X is a great phone. Android is more customizable, though, sure. But Android can be less secure. iOS is updated all the time, directly from Apple without any delays from manufacturer or carrier.
Leo's bottom line impression of the iPhone X: "Wow. I didn't expect to like it!" While Apple got their OLED screens from Samsung, it was made to their exact specifications, including no burn in. And he says it's gorgeous. Leo also says the notch doesn't bother him at all. Most of the time it's invisible. Facial recognition works as advertised, but not always. Then again, it does have a backup six digit code to open it. It has an edge to edge screen that's actually smaller than the previous model, but has larger screen space since there isn't much of a bezel.
Juan has an old iPhone 5 and was planning to upgrade to the iPhone 8, but now that the iPhone X is out, he's not sure. Leo says that the iPhone 8 is great and has been a really popular seller. And since Juan is visually impaired, it's better than spending hundreds of dollars extra for the iPhone X. Also triple tapping launches accessibility. Assistive touch is even better because it learns from him and it enables him to customize the features. Nobody does it better than Apple.
Byron has the iPhone 7 and the iPhone 6S Plus. He wants to know if he'll have issues upgrading his 6S Plus to iOS 11. Leo says that there's been complaints about loss of battery life updating to iOS 11. Even Leo's wife has noticed that on her 6S Plus. Leo says that they've also put out a few patches to fix issues that crop up. He always recommends waiting at least until the third patch after a new operating system comes out. Since iOS 11.1 is the current, it's OK to go ahead and update.