Jacob was traveling to Austria with an unlocked iPhone X on T-Mobile, but the SIM card he bought there for it didn't work. Phones can be locked to a carrier, but Jacob is saying it's not carrier locked. At least it wasn't when he bought it. It turned out that T-Mobile locked it after the fact. Leo says the FCC used to enforce this, and the phone companies would have to unlock phones after a reasonable time period. This all started when the phones were subsidized by the companies. Since Jacob paid for the phone in full, the companies shouldn't be locking it. There's no justification for it.
Chris wants to get an Apple Watch Series 3 and the iPhone X. He's heard rumors, however, that Apple is slowing down production, and he's wondering if he should avoid those products. Leo says to consider the source. For instance, Ming-Chi Quo is primarily an analyst and his job is more to decide if it's worth buying Apple stock over buying the iPhone. So far, there's been no confirmation of sales having softened due to supply. If anything, it's been quite the opposite, especially with the Apple Watch. Analysts and rumor guys are wrong more often than they are right.
Mike got an iPhone X on T-Mobile from the Apple Store. He took it to T-Mobile to activate it, but found out that T-Mobile won't insure it. Leo says that's because Mike bought it from Apple, not T-Mobile. So Apple Care applies. Leo tends to self-insure because extended warranties are profit centers for the seller. But the iPhone X is very expensive to repair or replace. So he does make an exception with Apple Care, but he'll want to get Apple Care Plus. If he breaks it once, it's probably going to pay for itself.
The holidays are a time where product releases and tech news slow down. This gives technology reporters a chance to look back over the year and come up with winners and losers. This is also when reviews really get into the nitty-gritty of what works and what doesn't. Looking at candidates for Phone of the Year, Leo says that there's plenty of contenders.
Olga and her husband are blind, and she wants to know how the accessibility is for the Mellow Cooker with her iPhone. Will it tell her what to do when she links the two together? Leo says the Mellow has no controls, so it would be controlled with an app. The app will walk them through it. They can just flash the Wi-Fi info from the phone, and then they'll be able to control it from the app.
Devin bought an iPhone 8 Plus, but now he wants the iPhone X. Leo says that's what we call "iPhone envy." And it's what Apple wants him to have. The iPhone X is the best iPhone made, but the differences are minimal. The camera will give him equally good pictures. It has the same processor, same memory, and same storage. All he would get is a taller screen and no Touch ID (Face ID instead). He also would get an OLED screen, rather than an LCD. But if he's only had that iPhone 8 Plus for a week or two, there's a good chance that he could return it to get the iPhone X if he wants.
Mark ordered an iPhone X from Apple and he's worried about the order. He ordered an AT&T model, but his wife moving to Verizon. Can he swap it through the Apple store? Leo says that's probable. He'll definitely want to do that since the phones are locked to the carrier. The Verizon model would work with AT&T, but not the other way around. That's because Verizon's phone is unlocked, but have different radios in each. Leo suggests not even opening the box. He should just take the phone to the Apple Store and swap it out.
Howard just got an iPhone X and he had to restore his iPhone 4 data to it. Leo says the fastest way to do that is to plug it into iTunes, back it up, and then restore to his new phone. It should take about 5 to 10 minutes. But his problem is that his network is wired and he can't get updates because it's Wi-Fi only. Is that true? Leo says not really. He can connect to iTunes, download the updates, and install them.
One week with the iPhone X and Leo says he's still digging' it. But he's still smarting over the price because he thinks the iPhone X is the phone that everyone should have moving forward. But that cost is staggering. Things he really likes is the Clips app that allows you to put yourself into different scenes, which maps the world around you and sticks you into augmented reality with amazing speed.
Todd just got the iPhone X. He likes it. He doesn't even notice "the notch." Leo says you don't really notice it until you see a page that has a white background. Then it pops. And there are some apps that have to be updated to make room for it. David thinks there may be a bug though. When the screen is unlocked, the ring isn't very loud when he gets a call. Leo says that's probably a feature since he's already looking at the phone. So why would he need a loud ring?