iPhone 6

Why can't my iPhone connect to the internet via Wi-Fi?

Episode 1384

Gina from Venice Beach, CA
Wi-Fi

Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.

Why can't I use my cell phone's GPS signal?

Episode 1346

Scott from Orange, CA
Apple iPhone 6

Scott has an iPhone 6 and he uses it to get around while hauling equipment, but lately it hasn't been working well -- ever since the last update. Leo thinks that Scott's iPhone has a damaged GPS receiver. He hasn't heard reports of GPS problems after updating, so he has a hunch it's a physical hardware issue. Scott should bring it into the Apple Store.

Image By Должин Жаргалсайхан (Own work) [CC BY-SA 4.0], via Wikimedia Commons

What can I do about strange colors on my iPhone screen?

Episode 1336

Chris from Florida
Apple iPhone 6

Chris has an iPhone 6 and with iOS 10.1, and he's getting strange colors when he resets it. Leo says that is a symptom of "touch disease," which is from a faulty video chip used. It misbehaves and starts spewing random data that can eventually get worse. Apple hasn't acknowledged it yet, although thousands are complaining about it. Even Apple Store techs are saying it's a common feature they are finding that requires repair, and Apple is charging to repair it if the phone is out of warranty.

Why does my iPhone have volume problems when calling?

Episode 1324

Marlene from San Pedro, CA
Apple iPhone 6s

Marlene has been through 3 iPhones and she is constantly having issues being able to hear her calls after 15 minutes. Leo says it's unlikely that it's a phone issue since it happens from phone to phone. Leo suspects that it's an issue with her wireless carrier (T-Mobile). The SIM card could also be the culprit. If she's replaced that, then it's still a mystery.

In the Chatroom, one member says he has the same issue with MetroPCS which uses the T-Mobile network. So it has to be T-Mobile. If they can't fix it, they may not cop to it.

How can I get Apple to replace my iPhone?

Episode 1288

Kim from San Diego, CA
Apple iPhone 6s and 6s Plus

Kim dropped her iPhone and broke the screen. Apple said she has to buy a new phone because it's bent and the display won't seat. She hears that it's a common problem. Does she have any recourse? Leo says not really. Metal phones can be bent and Apple has not acknowledged any potential flaw. This is why buying Apple Care is a good investment. They will treat her better if she's bought it. Leo says that Apple gives a lot of leeway to Geniuses to replace phones, but she'll catch more flies with sugar then vinegar. But these devices are fragile and they can break.

Should I wait to buy an iPhone 6 Plus?

Episode 1193

Mark from Riverside, CA
Apple iPhone 6 Plus

Mike just got a new Apple Watch but he's wondering if he should wait on buying the iPhone 6 Plus. Leo says the next iPhone will come out in September, and will likely have a faster processor and memory. There may also be an improved camera. There's also speculation that there will be some haptic Force Touch features on the screen. There's a lot of speculation, but in the end we don't really know. Leo says there's no real need to wait unless he really wants to. Another option is to get an iPhone 5 and then pick up the iPhone 6 Plus when it's available.

How can I move my old cell phone to a new carrier?

Episode 1188

Kris from Merced, CA
Apple iPhone 6

Kris would like to move her iPhone 4 from AT&T to Verizon. Leo says she can't. The phones are the same model, but the iPhone 4 on AT&T has a GSM radio, and the Verizon model uses CDMA. She could get it unlocked and use it on T-Mobile, though. But to go from AT&T to Verizon, she'll need an iPhone 5 or above. In fact, if she can go to Verizon and say she wants to leave AT&T. Verizon actually sells an unlocked iPhone due to a consent decree with the federal government. And then she could use it on any carrier.