Leo has gotten his mom two different smartphones to try out -- an iPhone 5 and a Samsung Galaxy Note II -- to see how she does with each and determine which one is best. The experiment was to see if a novice and a senior could adapt and learn, and which OS would be best. So far, she's had a good experience. She's spending one week with each of them. So it should be interesting to see which one she chooses. She has an iPad as well, but Leo worries about the iPhone's small screen, even though she can make the text larger.
Bob wants to know where the best place to get a SIM card is for his Sprint iPhone when he's in Europe. Leo says that Sprint uses CDMA, not GSM, which is what's required for a SIM card. However, the iPhone 5 is a world phone, meaning it has both CDMA and GSM options. With Sprint, however, the GSM slot is locked. He could go to Sprint and explain to them that he's going to Europe and ask if they'll unlock it. Then he could buy a local SIM while he's in Europe. The chatroom says that if he's a customer in good standing, Sprint should unlock it.
Adam and his wife have iPhones and iCal doesn't sync with their iPhone calendars. Leo says it may be due to turning off iCloud that prevents it from syncing. Leo avoids the whole problem by using Google as his main calendar option. He syncs Calendar on his Mac with Google via Exchange and it syncs just like it should to his phone. Then he never has to connect his phone to the computer to sync.
Pronav bought an iPhone 5 on Sprint, but hears that Verizon iPhone’s comes unlocked. Would the Sprint iPhone 5 be unlocked as well, since it’s the same phone? Leo says no. Verizon chose on their own to unlock the iPhones that come through them. Leo believes that going forward, this will likely become the norm though. Will he be able to use his Sprint phone on another service when his contract is over? An eager rep at Verizon may be able to do it by unlocking it with software.
Bill is looking to get his first smartphone. Which one should he get? Windows Phone 8, Android or iPhone?
Leo says don't wait. It's probably not going to be here until fall of 2013, because Apple doesn't typically release new iPhones sooner than a year. Even then, the iPhone 5S would probably only have marginal improvements over the iPhone 5.
This week, T-Mobile not only announced that they're finally getting the iPhone, but that they would be eliminating phone subsidies, two year contracts and early termination fees. They will offer "financing" for phones, which makes Leo wonder what the difference is. They are also going to lower the cost of their monthly plans. An interesting move as T-Mobile tries to leach more customers from the big two.
Leo suggests going with the iPhone 5 because it comes unlocked on Verizon. He can put in a European sim for a local number and local data. But he shouldn't use the phone for calls home, he should use Skype instead!
Leo doesn't usually recommend extended warranties because they're a pure profit center for Apple, as most customers just don't use it. However, Leo generally recommends it for portable devices because they're more fragile and she would get better service with it. She may end up paying a deductable, but it's probably worth it on an iPhone.